1. Recent developments in labour market services and labour market information-systems in Europe 16 th Inter-American Conference of Ministers of Labour Mexico, november 2006 Yvan Bostyn

2. A changing world

3. flexibility globalisation ILO- conventions stronger PRES complexity critical clients new needs & demands innovative services Pro-active PES

4. Low Public Private PES Temporary work sector Recruitment & selection Collective outplacement NGO's Individual outplacement Executive search High Interim management Agencies for special categories Categorías especiales Sin fines de lucro Tiendas de trabajo local Sectoral Training Funds Jobsites

5. The past… Patronizing government… Serving government… The present

6. Products/ services Competition Laws & rules (ILO) Technology ICT Customers

7. European guidelines

8. March 2000 : the European Council launched the Lisbon Strategy  revised and reinforced in 2005  Employment Guidelines: principal instrument The EU/EEA PES Mission Statement  a common EU level framework  reflects the shared objectives and activities of the Public Employment Services within the expanded European labour market EURES

9. PES : services

10. Social assignment Economic assignment Socially, VDAB wants to integrate the job-seekers optimally in the labour market Economically, it is important that vacancies are filled quickly and accurately.

11. Registration Rights Duties Self-service Pathway Guidance Orientation -Reorientation Specific actions Training WORK ….. Unique in partnership

12. better service for the client changing market conditions  the need for transparency on the labour market reaching out to new client groups the public interest win-win situation for the PES and the PRES

13. VDAB-case

14. Automatically matching and sending of job offers on weekly basis Registration 6 months9 months Correct personal file + matching for vacancies Telephone Screening Call Centre Intake Counsellor Pathway Guidance with vocational training, work practice, job search assistance,… 3 months6 months 25 and low skilled >25 and educated

15. 1. Orientation centre: re-activate the jobseeker through information, orientation and motivation in a collective session = compulsory 2. Individual intake follows immediately  Edit the pathway to work together with the jobseeker  Detect problems  Refer to not-labour-market-oriented services if necessary 3. Pathway Guidance  Active and intensive counselling during 6 months towards finding a job by the counsellor and use of all possible tools  If necessary training or work experience  By counsellor from the VDAB or private organization.

16. IT : impact

17. Database Knowledge management government management users

18. Cost E-gov Online Call centre Contact services www.vdab.be 0800 30 700 Complexity Coaching job seekers Account management

19. internal external Employers Database Job- seekers Database IntranetSupporting Databases Internet WIS kiosk TeletextExtra net Internet kiosk PCs

20. 1996 19992003 1994 Pull  push  interactivity + intelligent tools