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Published byFrederick Hodge Modified over 9 years ago
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Facilities Summary of Sightlines’ Report Campus Profile and Customer Service Survey Results 2006 - 2014
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Campus Profile 432 buildings (186 maintained by Facilities) 13.4 million Gross Square Feet (6.4 million maintained by Facilities) 1,546 acres (618 acres maintained by Facilities) 36% of campus space has a renovation age of over 25 years The technical complexity of our campus rates 3.38 out of 5.00
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Customer Satisfaction Survey Results Fact - Custodial Staff maintain 33,258 GSF per FTE. Fact - Grounds staff maintain 10.0 acres per FTE. Fact - Maintenance staff maintain 66,185 GSF per FTE. Results - Customer Service Satisfaction Index Score 72% in 2014 vs. 67% in 2006. “Feedback” has improved since 2006, but continues to be our biggest challenge
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Customer Satisfaction Survey Results In response to “My General Satisfaction with Facilities” 82% of survey respondents said our Customer Service met or exceeded their expectations compared with 90% in FY2013.
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Customer Satisfaction Survey Results – Changing Performance and Communication Over Time
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“Best practice zone” Excellent Performance Poor Performance Excellent Performance
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Questions or Comments? Feel free to share your questions or comments with me at dbailey@admin.fsu.edu or call 644-8136.dbailey@admin.fsu.edu Thanks, Dennis Bailey
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