1. Office of County Clerk 2013

2. Entering the digital age by using 21 st Century Cutting Edge Technology Office of County Clerk 2013

3.  Digitizing court records for the criminal, civil, probate and truancy courts (Complete)  Probate courts are currently in progress (Digitization completed from current date back to 2006)  Implementation of Odyssey Document Management System: Created additional efficiencies in court civil and probate court processes.  Implementation of an automated agenda management system for our commissioner’s court. Including live broadcast of commissioner’s court hearings (Tuesday mornings at 9:00 a.m.) Office of County Clerk 2013

4. Ineffective Systems  Previous recording system lacks correct mapping to internal work processes  Unreliable access to the County Clerk’s Official Public Records web site  Commissioners Court Formal agenda was a manual process  Inadequate storage for the preservation of the 12,000 historical books Office of County Clerk 2013

5. Record Preservation  No climate control environment  Inadequate storage for the 12,000 historical books  Microfilm infected with redox virus

6.  New Criminal Collections Communications System Global Connect Dialer System new dialer system to contact defendants regarding outstanding court cost and fines Manuel Process = 1,000 calls per collector/month (avg) Global Connect = 2,800 calls per collector/month (avg) Office of County Clerk 2013

7. Revamping of Internal Systems (Cont’d)  Implemented a new recording system for our official public records. (A benchmark for the country)  Implemented Odyssey Case Management System for Civil Probate and Truancy Courts  Post Foreclosure notices online by city  Re-designed County Clerk website  Include electronic forms for all departments  Updated contact information  Updated fee schedules Office of County Clerk 2013

8.  Implementation of a search engine for commissioners court records and digitizing the records,  Transparency: Campaign reports of elected officials now available online for public viewing,  Implementation of Paperless court system for all county level courts (civil, criminal, probate and truancy)  Preservation of historical books and records. Office of County Clerk 2013

9.  Dropped/ misdirected calls  Busy Signals  Incorrect Information  No Human Interaction  Frustrated Callers  All Calls Answered  Valid Responses Given  Human Interaction  Personal customer service Call Center Implementation Office of County Clerk 2013 VS

10.  Continued Records Restoration & Preservation  Improved Public accessibility of County Clerk Records  Implementation of eCommerce to allow financial transactions both over the internet or credit card payments at the counter.  Continued development of the case management system for the criminal courts  Completion of the climate controlled record center Office of County Clerk 2013

13. Record Restoration Preservation  Commissioners Court meetings to include live video feed  Complete digitization of probate records back to 1900’s  Finish out of the climate controlled storage facility for Dallas County Office of County Clerk 2013

14. Go Green Initiative  Increased e-Recording to eliminate paper handling  Implement a county wide paper shredding program which could generate up to approximately $1 million in revenue once shredded paper is sold for recycling Office of County Clerk 2013

15. Thank you for your support.