1. Supporting Research -An academic library perspective Jill Taylor-Roe Head of Liaison & Academic Services Robinson Library University of Newcastle upon Tyne

2. Our research customers Academic/Clinical staff Research Associates (Contract Research Staff) Postgraduate students Masters students “External” people

3. How do we know what they want? We ASK them! Regular strategic dialogue with Provosts and Research Deans Practical Survey

4. Research Support Project at Newcastle To create a comprehensive and consistent package of resources and services for all Faculties. To raise awareness of what the Library can do to support planned and active research in the University. To set up mechanisms for reviewing and developing these services.

5. What they want from us Electronic journals Wide range of specialist materials Document delivery Specialist help in tracing resources and keeping up to date Information on “what is there for me”

6. What they get from us (1) E-journals - c 10,000 Books, Mss, Databases, microforms Doc Del – ILL PLUS sessions Lunchtime workshops Input to projects and research bids

7. What they get from us (2) Support for RAE Networking opportunities Costing of resource requirements for research bids Info Skills training programmes Research focus via: ResIN : Research Information at Newcastle

8. ResIN ResIN website – news - spotlight University links Promotes relevant library resources Highlights training programmes Supports Scholarly Communication advocacy Highlights Institutional repository RAE support www.ncl.ac.uk/library/resin

12. What we feel we got right with ResIN Links to other central support services such as Business Development Directorate Links to University / Faculty Research Committees University Handbook for Researchers Web links in University pages

13. Additional Benefits Raised awareness of Special Collections Increased use of collections by UG and researchers Treasures evenings Exhibitions tied to conferences/research topics Publicity on staircases Input to PG training programme

14. Better Publicity for research support University newsletter Faculty Research newsletters Library film for researchers Links within websites ResIN Leaflets and posters Training programmes / PLUS Individual contacts

15. Issues – what we have learnt Differences between disciplines –Ways of doing research –Types of information needed Expectations –Experience –Changing research practice –Information explosion –Technology

16. Issues 2 External drivers –Funding/ sponsorship –Commercialisation –Roberts Review –RAE Internal vs external factors –Local needs/ national issues –Scholarly communication debate

17. What next? further embedding of ResIN in University research support training programme Links with e-theses pilot Review, Refine and Update Gearing up for RAE – links with myprofiles

18. Very time consuming Needs constant attention to keep things fresh and up to date … but ultimately worth it Jill.Taylor-Roe@ncl.ac.uk Final thoughts re Library support for research