2. Welcome to Masters Rainy Hake, Vice-President of Corporate Affairs & Bob Gerlach, Vice-President & Palo Alto Office Manager

4. Business Plan & Time Management Chuck Nunnally, Los Gatos Sales Manager

6. Listing Portfolio’s Jim Pojda, Regional Director of Career Development

8. Commitment & Dedication Jim Hamilton, Los Gatos Office Real Estate Professional

10. Corporate Welcome Paul Hulme, President, Founder & CEO Alain Pinel Realtors

12. Technology Overview Steve Skinner, Vice-President of Technology & Danny Hernandez IT Coordinator

14. APR Technology Diane Bravo, Director of Technical Training & Jules Chanhmany Technical Trainer

16. Relocation & Business Development Michi Olson, SGMS Vice-President Relocation & Business Development

18. APR Marketing Dan Mirsky, Advertising & Marketing Manager

20. PRDS/CAR Agency & Listing Contracts Dave Walsh, Vice-President & Almaden/San Jose Office Manager

22. The Complete Process, Putting All of the Pieces Together Ron Gable, Vice-President & San Mateo/Half Moon Bay Office Manager

24. HOA Document Review Jacquie Berry, Owner of Community Association DataSource

26. Open Houses & Showing Property John Jenkins, Saratoga Office Real Estate Professional

28. Negotiating & Overcoming Objections Carol Burnett, Vice-President & Saratoga Office Manager

30. Online Marketing Joe Piazza, Los Gatos Office Real Estate Professional

32. Finance 101 Michael Iorio, President of Private Mortgage Advisors

34. Sales Techniques & Managing Your Business Mark Miano, Los Gatos Office Real Estate Professional

36. Disclosure Forms Jim Pojda, Regional Director of Career Development

38. Termite Reports Jim Steffenson, President & CEO of HomeGuard, Inc.

40. TrendGraphix & Calculating Absorption Rates Dave Walsh, Vice-President & Almaden/San Jose Office Manager

42. Professionalism George Montanari, Los Gatos Office Real Estate Professional

44. Ethics, Risk Management & Disclosures Robert Brand, Owner of Real Estate Risk Management Training

46. Natural Hazards & Environmental Disclosures Josh Cantrell & Brooke Coleman, Account Executives at JCP-LGS Natural Hazards Disclosures

48. Comparative Market Analysis (CMA’s) Matt Tenczar, Almaden/San Jose Office Real Estate Professional

50. Property & Mold Inspections Art Bagirov, General Contractor & Inspector for REIG Group, Inc.

52. PRDS Purchase Contract Michael Nevis, Los Gatos Office Real Estate Professional

54. Industry Insights SILVAR/CAR/NAR Jeff Barnett, Vice-President, Regional Manager & Los Gatos Office Manager

56. Title & Escrow Sal Covarrubias, Sales Manager – Santa Clara County First American Title

58. Working with Buyers & Presenting Offers Jane Michaels, Saratoga Office Real Estate Professional

60. Listing Presentations Rick Ardizzone, Los Gatos Office Real Estate Professional

62. CAR Purchase Contract Michael Nevis, Los Gatos Office Real Estate Professional

63. PRDS vs. CAR Comparison & Differences Michael Nevis, Los Gatos Office Real Estate Professional