1. BUSINESS ENGLISH LECTURE 1 (ENG 554) 1

2. SYNOPSIS  Teacher’s and Course Orientation  Basics of Business Communication  Basics of Language Efficiency in Business Management 2

3. COURSE INTRODUCTION 3

4.  Business writing will cover basic writing skills to enable students to write  business letters,  memorandums,  minutes,  resumes and reports.  Oral presentations as well as interviewing skills and listening for better communication are also part of the course. 4

5. METHODOLOGY AND CONTENT DIVISION 5

6. Listening Practice Business Language Exercise Subject Specific 6

7. BASICS OF BUSINESS COMMUNICATION 7

8. Business Communication 8

9. The Medium 9

10.  How the communication is to be made  Important to select an appropriate medium for the message:  Need to consider the needs of the sender, the nature of the receiver and the aims of the communication  Inappropriate medium can be a barrier to effective communication 10

11. Value 11

12. Value  Vast majority of problems in business are caused by ineffective communication in one form or another  Businesses essentially human focused organisations  Value of good communications therefore inestimable 12

13. To Whom? 13

14. To Whom?  Who the communication is aimed at is an important factor:  The nature of the medium and the content may depend on who it is aimed at  Necessity of being sensitive to the receiver  Should communication be formal or informal?  E.g. 14

15. To Whom  E-mail communication:  Does it need to adhere to normal rules of spelling, punctuation and grammar?  Is it appropriate to use text speak? Is this OK 4U or is txt 1 stp 2fr?  Are there different rules for different situations?  How do you know what the receiver expects?  What damage can be caused by inappropriate e-mail messages? 15

16. Type  Type of message may be an important factor in determining the medium, content, approach, etc.  Good news?  Bad news?  Information?  Instruction?  Each of the above may require a different approach and a different medium. 16

17. The Message 17

18. The Message  What is the communication designed to achieve?  This needs to be considered carefully to judge the best method of delivery and to judge the effectiveness of the feedback as to whether the message has been successful. 18

19. Role of ICT 19

20. Role of ICT  ICT has brought many advantages but also has its limitations:  It enables speedy communication  It can be cheap and save on costs (e.g. videoconferencing)  It can be expensive in hardware requirements  It can seem impersonal  It can be abused 20

21. Barriers 21

22. Barriers  Anything that prevents successful communication from occurring  Complex and multi-layered  Can be technical or generated by the medium used, etc. but:  Main problem is human behaviour and psychology, e.g. 22

23. Emotional Interference  A significant factor influencing successful communication  Emotions - anger, frustration, happiness, enthusiasm, need to be defensive, desire to be assertive, etc.  Body language – says far more about communication than we ever realise! An enduring image – the message this photograph was meant to send out was vital to Middle East peace. What does the body language of those in the image suggest is also being communicated to the world? Title: The handshake. Copyright Getty Images, available from Education Image Gallery (http://eig.edina.ac.uk) 23

24. BUSINESS LANGUAGE EXERCISE PH1-1 24

25. Where in the world are you? 25

26. The US India Australi a Which country would you like to work in and why? Spain Russia Japa n 26

27. BUSINESS LISTENING EXERCISE 27

28.  Exercise 1 Exercise 1  Activity Activity  Answers 28

29. Review Lecture 1  Teacher’s and Course Orientation  Basics of Business Communication  Basics of Language Efficiency in Business Management 29