1. Conflict within Organizations Chapter 12 Recap/Discussion

2. What is Conflict? Definition Positive or Negative? http://smallbusiness.chron.com/effects-conflict-within- organization-164.html http://smallbusiness.chron.com/effects-conflict-within- organization-164.htmlTypes? http://smallbusiness.chron.com/four-types-conflict- organizations-174.html http://smallbusiness.chron.com/four-types-conflict- organizations-174.html Conflict Management Several factors—Interdependency? Time? Status? Trust? Pressure? Past experiences? Impact?

3. Views on Conflict Effective resolution  effective decisions  organization effectiveness and productiveness? (T) Subjective meanings and understandings of conflict; how it impacts experiences (I) Patterns of behaviors shaping org. environment? Employees able to manage conflict productively? Impacted by power relations? Fair? (C) Article for discussion

4. Example Case study – A Case of Mistreatment at Work REVIEW Conflict heats up and spills over How would you handle the situation?