1. The New Washington Flyer Taxi Washington Flyer Taxi 2007 Solicitation Washington Dulles International Airport Bill Lanham

2. Background Established in the mid 80s One concessionaire On-demand availability Consistent professional service Safe/Clean taxicabs Regarded as one of the best Washington Dulles International Airport

3. 2005 Solicitation April 2005 RFP issued Received very few proposals Many driver strikes Incumbent terminated GM and subcontractor May 2006 solicitation cancelled to conduct study of alternative options Washington Dulles International Airport

4. Taxicab Options Study Objective: Develop system that will provide a sufficient supply of safe, attractive and convenient taxicabs that are available to promptly and efficiently meet the current and future demands of the Airport’s passengers. Surveyed 30 U.S. airports, local jurisdictions, incumbent taxicab contractor and Washington Flyer Taxi drivers. No “perfect” system was discovered. Washington Dulles International Airport

5. Operating Concerns Increased wait times Declining passenger service Declining minimum standards Difficulty in controlling contractor Declining driver control Increase in driver expense Driver dissatisfaction Washington Dulles International Airport

6. Options Considered Open System - Service provided by local jurisdictions. Hybrid System – Awards contracts to one or more taxicab operators supported by permitted operators from local jurisdictions. Multiple Operator Dedicated System - Two or more operators provide service. A separate contractor provides curb and dispatch service. Existing System - One operator Two Concessionaire Dedicated System - One operator supplies all taxicabs. A separate contractor provides curb and dispatch service. Washington Dulles International Airport

7. Option Selection Process Option Selected: Multiple Operator Dedicated System Dedicated fleet with multiple taxicab companies and a separate taxicab dispatch company Criteria: Level of service - minimal wait times for customers Service standards – customer service, vehicle standards Provides drivers with the ability to make a reasonable return on investment Driver perception and satisfaction with the operation Washington Dulles International Airport

8. Option Selection Process Compatible with existing operational facilities Minimizes impact on Authority staff and financial resources Solicitation process issues Provides flexibility to Authority management Minimizes time required to implement option Washington Dulles International Airport

9. Contract Structure Authority to purchase AVI dispatch system Management contract for curb dispatch Change to access fees rather than % of Gross All companies independent from each other and the taxicab dispatch company Equal opportunity for cab companies Washington Dulles International Airport

10. Taxicab RFP Bid Annual Fee per taxicab Collect Access Fees from drivers and pay to the Airports Authority Manage 24 hour inbound dispatching Driver training/quality assurance Maximum $100 Stand Due Fee per week (established by Authority) $2.50 Airport Access Fee per trip from Airport (established by Authority) All other fees determined by companies Washington Dulles International Airport

11. Taxicab Dispatch RFP Bid management fee Manage AVI/Taxi Dispatch Manage customer inquiries and complaints Taxicab loading/pedestrian crosswalk control Maintain Drivers Lounge/Dispatch Building Operating expenses reimbursed by the Authority Washington Dulles International Airport

12. 2007 Solicitation Released solicitation January 2007 Strong competition received Award made to 3 taxicab companies and 1 curb dispatch company July 2007 Contracts to begin December 2007 Washington Dulles International Airport

13. Questions? Washington Dulles International Airport