1. One One Two Emergency Iceland. Welcome to Neyðarlínan

2. Neyðarlínan. Founded by law in 1995 Began January 1st 1996 Employees 25 All rescue in Skógarhlíð Reykjavík and in Akureyri Neyðarlínan eflir öryggi og velferð á Íslandi

3. Activity/Function. 350.000 telephone calls per year 266.500 emergency calls per year 3000 fire alarms 30.000 ambulance services 450.000 SMS text messages Assistance

4. APCO, Emergency dispatching Tetra GPS net First aid SHS. (Ambulance and Fire department) FML. (Police dispatching) Children Protection Police Rescue teams Civil Protection Coast Guard Hospitals Education Neyðarlínan eflir öryggi og velferð á Íslandi

5. Skills What do we do ? Take phonecalls. Value the need for help. Announce the suitable reaction-group. Provide all service and information..

6. Tetra communication GPS net Assistance

7. Neyðarlínan eflir öryggi og velferð á Íslandi Simple – user friendly Quick Co-ordinated rescue database Dispatch system Safe Perfect location system 112 Computer system

8. Work desk in 112 station First response 1. Main screen 2. Punctuation map 3.Map of Iceland 4. Tetra comunication 1 2 3 4

9. Phone call. EU rules demand that reply respond is less than 8 seconds 112 in Iceland has one of the best ansering rate in Europe, 3,09 sec. Símaforrit

10. Program

11. Neyðarlínan eflir öryggi og velferð á Íslandi Condition description

12. Skills Map of Iceland

13. Neyðarlínan eflir öryggi og velferð á Íslandi Phone calls from homes

14. Neyðarlínan eflir öryggi og velferð á Íslandi From mobile phone

15. Neyðarlínan eflir öryggi og velferð á Íslandi Voice channels

16. Neyðarlínan eflir öryggi og velferð á Íslandi Super seven questions.

17. Neyðarlínan eflir öryggi og velferð á Íslandi Maps.

18. Reply respond SMS text messege New SMS received. SMS are coloured.

19. Neyðarlínan eflir öryggi og velferð á Íslandi WWW.112.is

20. Neyðarlínan eflir öryggi og velferð á Íslandi Future ?

21. Questions? Thanks for listning, 112 Iceland