1. Facilitating learning in sometimes remote communities, but nonetheless resilient communities.

2. Us... David McGuireElsie GordonAnne King Project ManagerProject MentorProject Participant Senior Project Officer – Specialist Homelessness Services Learning & Development – NSW Dept Family and Community Services Part-time Teacher – Community Services – Dubbo Campus - Western Institute of TAFE Caseworker – Lightning Ridge Safe House – Yawarra Meamei Women’s Group Inc.

3. Setting the scene...

4. Complex, diverse, and dynamic

5. Insert map of TAFE Western with Dubbo Bourke Brewarrina Wilcannia Lightening Ridge Walgett

6. Conference theme... Learning = Resilience

7. Conference theme... ResilienceLearning =

8. Defining resilience...

9. Resilience as a model... Challenge Understand Grapple Solution

10. Learning as a model...

11. ResilienceLearning =

12. ?

13. The Project – What it was? Simple design – 6 Tours Broad definition of ‘mentoring’ Participant driven content – open learning outcomes Planned / documented approach Participants engaged in management Sustained (15 months)

14. The Project – Why we did it...

15. The Project – How it was done...

17. Individual Development Plans

18. OBJECTIVETASKSWHOMDATEOUTCOME 1. Case Management Practises Mentor Researched Case Management information on websites same given to staff member Forms Reviewed/ update/ develop/ case management forms and practises Development of a checklist for Case Management / Client file. Client feedback forms developed, implemented and utilised Implement updated / new case management forms Note. With the research and updating of the CM forms it was identified that the service needed to update the client induction manual for the Safe House, crisis and the transitional houses. Elsie Anne & Marcia Anne, Marcia / Elsie Anne, Marcia Anne and Marcia 27 th April 2011 30 th May 2011 30 th July 2011 30 th August 2011 30 th November 2011 30.12.11 Completed Case Management forms have been reviewed, updated and new forms developed to comply with CM management, implemented and utilised on a daily basis with clients.

19. OBJECTIVETASKSWHOMDATEOUTCOME 2. SHS / SHIPAttendance at SHS SHIP Data training. Anne Anne and Marcia attended training in Dubbo. Anne and Marcia attended SHS SHIP in house training with Mentor 30 th June 2011 16 th & 17 th June 2011 21 st June 2011 30.06.11 Completed Anne attended the SHS SHIP training in Dubbo and the staff straining provide by Mentor and is competent in SHS SHIP data entry and reports sent to SHOR.

20. OBJECTIVETASKSWHOMDATEOUTCOME 3. Residential Tenancy Act 2010 and Boarders and Lodgers Rights and responsibilities 29 th May 2011 Staff enquiry re rights and responsibilities of tenants 20- 22.06.2011 Discussion with staff members re the Dept Fair Trading website was accessed for information given on & Residential Tenancies Act, Residential tenancy agreements, condition reports, Rental Arrears, Notice of Termination Information given on Certificate 1V Social Housing course for 2012 Information given on policy and procedures in regards to eligibility, allocation, managing tenancies and rents 06-08.09.11 Further discussions re payment of rent options, rental arrears, house inspections, Notice To Terminate ( NTT) and Consumer Trader and Tenancy Tribunal (CTTT), Discussion regarding letter re house inspections and rental arrears same drafted And utilised same with corresponding with client re notice for House Inspections. 05.03.12 Staff member has enrolled and started in the Certificate IV Social Housing and have attended block one. Elsie / Anne / Kerry 15.03.12 Competent Staff have researched, developed forms and letter templates in regards to managing tenancies, have utilised same in client induction, client tenancy management and tenancy / client correspondence Staff member enrolled In Cert IV Social Housing and attended first block

21. The Project – the benefits...

24. The Project – the learnings...

25. MENTORING LEARNING CONFIDENCE EMPOWER- MENT KNOWLEDGESTRENGTH ENCOURAGE- MENT PARTNER- SHIPS & NETWORKS INOVATIVE LEARNING PATHWAYS

27. Adult Learning PrinciplesCheck Adults bring life experiences and knowledge to learning experiences Adults are goal oriented Adults are relevancy oriented Adults are practical Adult learners like to be respected Adults are internally motivated and self-directed

28. 70% 20% 10% Learning via Feedback – leveraging the 10% + 70% Formal Training On-the- job learning

30. Thank You Questions, Comments?