2. Amie Himes Release of Information Supervisor WHATSITTOYOU MEMORIAL HOSPITAL A “HOW-TO” GUIDE FOR FILLING A LEAD POSITION IN THE RELEASE OF INFORMATION DEPARTMENT

3. Release of Information Department Staffing Plan Hours of Operation: 7 days a week, 24 hours a day FunctionKSA Check List Knowledge Skill Assessment Likely Source Quantity Lead ROI Clerk Release of Information Leadership Problem Solving In House/ New Hire 1 ROI Clerk Release of Information Leadership Problem Solving In House/ New Hire 3 File Clerk Alpha-Numeric Filing Chart Assembly Lift and carry up to 20 lbs In House/ New Hire 7

5. Job analysis  Figure out responsibilities  Synopsis of the requirements  Helps in the drafting of a job description ResponsibilitiesFrequency Maintain confidential records and files, and handle confidential correspondence and records Daily Open, sort and distribute mailDaily Answer multi-line phonesDaily Data Entry and VerificationDaily Maintain inventory of office supplies, requisition new supplies, and distribute supplies to other parties Monthly Sign legal documentsOccasionally Make copiesDaily Date stamp documentsDaily Research documents for what needs to be released and what cannot be released Daily

6. A man in a hot air balloon realized he was lost. He reduced altitude and spotted a woman below. He descended a bit more and shouted, "Excuse me, can you help me? I promised a friend I would meet him an hour ago, but I don't know where I am." The woman below replied, "You're in a hot air balloon hovering approximately 30 feet above the ground. You're between 40 and 41 degrees north latitude and between 59 and 60 degrees west longitude." "You must be an engineer," said the balloonist. "I am," replied the woman, "How did you know?" "Well," answered the balloonist, "everything you told me is, technically correct, but I've no idea what to make of your information, and the fact is I'm still lost. Frankly, you've not been much help at all. If anything, you've delayed my trip." The woman below responded, "You must be in Management." "I am," replied the balloonist, "but how did you know?" "Well," said the woman, "you don't know where you are or where you're going. You have risen to where you are due to a large quantity of hot air. You made a promise which you've no idea how to keep, and you expect people beneath you to solve your problems. The fact is you are in exactly the same position you were in before we met, but now, somehow, it's my fault." A man in a hot air balloon realized he was lost. He reduced altitude and spotted a woman below. He descended a bit more and shouted, "Excuse me, can you help me? I promised a friend I would meet him an hour ago, but I don't know where I am." The woman below replied, "You're in a hot air balloon hovering approximately 30 feet above the ground. You're between 40 and 41 degrees north latitude and between 59 and 60 degrees west longitude." "You must be an engineer," said the balloonist. "I am," replied the woman, "How did you know?" "Well," answered the balloonist, "everything you told me is, technically correct, but I've no idea what to make of your information, and the fact is I'm still lost. Frankly, you've not been much help at all. If anything, you've delayed my trip." The woman below responded, "You must be in Management." "I am," replied the balloonist, "but how did you know?" "Well," said the woman, "you don't know where you are or where you're going. You have risen to where you are due to a large quantity of hot air. You made a promise which you've no idea how to keep, and you expect people beneath you to solve your problems. The fact is you are in exactly the same position you were in before we met, but now, somehow, it's my fault."

7. J O B D E S C R I P T I O N  Who they report to, the hours they will work, exempt or non-exempt, full or part time  Position Purpose  Qualifications, Skills, Knowledge, Special Requirements  Essential functions and responsibilities  Signature line

8. Personal Questions Competencies and Grading Rubric Scoring and Deciding

9. POLICY: It is the policy of Whatsittoyou Memorial Hospital that a process for the handling of requests by patients or their legally authorized representatives to access and/or copy the patient’s medical record to include PHI, if indicated, be consistent with current federal and state laws. A procedure outlines the process of following the policy States what to do if the release of information is approved or denied A flow chart offers a visual look at the process of a procedure

10. Receive Request Review, Date Stamp Send to manager or provider ApproveDeny Copy Record s Allow review of records Charge applicable fee Allow access to parts not denied Send out denial letter Option for denial to be up for review

11.  Justify to management why hiring a Lead ROI Clerk is helpful for the department  Create a statistical chart showing the savings of hiring for this position  Create a budget for the department, show what it will cost to hire for this position Candidate A Candidate B Candidate A

12. Quality Statistics

13. Release of Information Department Budget Item MonthlyAnnually Personnel: Salaries and Wages Benefits Consultant Services $18,880 $500 $0 $226,560 $6,000 $5,200 Non Personnel Costs: Space Rental Copier Rental Phone Service Internet Service Office Supplies Paper Chart Supplies Other Supplies/Services $4,500 $275 $300 $175 $100 $600 $895 $0 $54,000 $3,300 $3,600 $2,100 $1,200 $7,200 $10,740 $1,500 TOTAL$26,225$321,400 Monthly Salary Pie Chart

14.  Staffing Plan  Job Analysis  Job Description  Interview Questions  New Hire Proposal  Budget