1. Welcome to the World of Hospitality Information Technology
Chapter 1
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

2. Interview
Paul Manley Director of Loyalty Marketing Cendant Corporation
30 years experience
Hotels, Cruise Ships, Vendors, Consultants
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

3. Interview (cont.)
Most important skills to have: 1. Big picture- Understand industry drivers
2. Content- Deliver tangible results based on your role
3. Learning- Be able to absorb new information
4. People Skills- Be able to develop long term relationships
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

4. Interview (cont.)
Advice: Learn about both the hospitality business and information technology.
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

5. I. Introduction
Information Technology (IT) is no longer just one department.
Now, everyone in the organization is responsible for IT.
Departmental Managers purchase or play a critical role in the purchasing of IT systems.
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

6. II. Welcome to the World of IT
Fast changing
Increasing guest technological demands
Increasing competition
Labor issues
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

7. IT is the Entire Organization
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

8. III. Managing Your Career
Good choice-hospitality and tourism are among the largest and fastest growing industries.
IT opens up career options.
Do a S.W.O.T. analysis.
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

9. IV. Decisions, Decisions, Decisions
Technology career path:
1. IT Managerial Combines business and technology
2. IT Technical Technology-focused
3. Non Managerial IT
IT is still critical!
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

10. V. Summary
Skills needed to succeed: 1. Business acumen and leadership skills 2. Strong foundation of technical skills 3. Become technologically savvy 4. Understand service management
5. Be socially and ethically responsible
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

11. Additional Resources www.hospitalityupgrade.com
A leading hospitality industry trade journal focusing on IT
CIO magazine
IT news and content
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458