1. LOGO MIRJANA SEKULOVSKA, PhD, DEPUTY MINISTER OF INFORMATION SOCIETY Republic of Macedonia Ministry of Information Society

2. Republic of Macedonia Ministry of Information Society Introduction  Citizens, businesses and Non-governmental organizations (NGOs) are burdened with bureaucratic administrative services  Reducing administrative barriers means increasing the exchange of data and documents in electronic form  Introduction of a new ICT-based system enables simpler and more efficient administrative services for citizens, businesses and NGOs

3. Republic of Macedonia Ministry of Information Society Objectives  Establishing e-infrastructure for implementation of electronic services  Enabling electronic exchange of documents and data in public administration  Increasing coordination among public administration institutions  Enabling simpler and more efficient administrative services for citizens, businesses and NGOs  Reducing bureaucracy and red tape

4. Republic of Macedonia Ministry of Information Society Required activities Complex process that includes:  Analysis, modeling of business processes, determination of priority services  Analysis of software systems and databases  Providing fast and reliable fiber optic connection  Changing existing and adopting new legislation  Development of a specific software, service bus for data and documents exchange in electronic form  Other

5. Republic of Macedonia Ministry of Information Society Main projects  E-Documents  Analyzing the type and number of services provided and documents issued by institutions, also dependencies between services, documents and institutions  Conducting financial, IT and process analyses and creating priorities  Collecting information about databases that possess information necessary for services/documents, like: type, vendor, version, working platform etc.  Collecting information about the IT working staff  Process automation will be done gradually over time according to a priority list  Interoperability  Establishing secure connections between institutions, defining procedures for standardized document exchange and data interoperability.

6. Republic of Macedonia Ministry of Information Society E-Documents  Beneficiaries 1 Ministry of Internal Affairs 2 Public Revenue Office, Ministry of Finance 3 Ministry of Justice, Office for management of the Registers of births, marriages and deaths 4 Employment Service Agency of Republic of Macedonia 5 Real Estate Cadastre Agency 6 Public Procurement Bureau 7 Central Registry of Republic of Macedonia 8 Customs Administration of the Republic of Macedonia 9 Primary Court Skopje I 10 Primary Court Skopje II 11 Health Insurance Fund of Macedonia 12 Pension and Disability Insurance Fund of Macedonia 13 Centers for Social Affairs (27) 14 Chamber of Notaries 15 City of Skopje 16 Administrative Court  Coordinators 1 Ministry of Information Society 2 Cabinet of the Deputy – Prime Minister of the Government in charge of economic affairs Beneficiaries and Coordinators

7. Republic of Macedonia Ministry of Information Society E-Documents Action Plan - 2 phases Key milestones December 2011 – implemented and functional system (2nd phase) August 2011 – completed tender procedure (2nd phase) May 2011 – defined technical solution for the project (2nd phase) December 2011 – implemented and functional system (1st phase) March 2011 – completed tender procedure (1st phase) December 2010 – defined technical solution for the project (1st phase) September 2010 – completed business process analysis (1st phase)

8. Republic of Macedonia Ministry of Information Society E-Documents  Analysis of business processes related to services and documents issued to citizens  Database/IT analysis  Financial analysis  Identifying priority services and documents for a pilot project - Priority criteria Situation analysis

9. Republic of Macedonia Ministry of Information Society E-Documents  Financial analysis  Estimating costs and savings  Recommendations for implementation  Detailed action plan Next Steps

10. Republic of Macedonia Ministry of Information Society Interoperability  Interoperability is the ability of two or more diverse government information and communications technology (ICT) systems or components to meaningfully and seamlessly exchange information and use the information that has been exchanged.

11. Republic of Macedonia Ministry of Information Society Interoperability Dimensions  ORGANISATIONAL INTEROPERABILITY Concerned with defining business goals, modeling business processes and bringing about the collaboration of administrations that wish to exchange information and may have different internal structures and processes.  SEMANTIC INTEROPERABILITY Concerned with ensuring that the precise meaning of exchanged information is understandable by any other application that was not initially developed for this purpose.  TECHNICAL INTEROPERABILITY Covers the technical issues of linking computer systems and services. It includes key aspects such as open interfaces, interconnection services, data integration and middleware, data presentation and exchange, accessibility and security services.  LEGAL FRAMEWORK It serves as the legal basis for the instruments used to provide a system of eGovernment Interoperability and for closer cooperation between all authorities providing services.

12. Republic of Macedonia Ministry of Information Society Interoperability Pilot Institutions  Ministry of Interior  Customs Administration of the Republic of Macedonia  Real Estate Cadastre Agency  Public Revenue Office, Ministry of Finance  Central Registry of the Republic of Macedonia

13. Republic of Macedonia Ministry of Information Society Objectives  Providing simplified, faster and more efficient administrative services Providing simplified, faster and more efficient administrative services to citizens, businesses and NGOs through increased coordination and interaction between public administration bodies, with the use of information technology.  Increasing exchange of information Increasing exchange of information and documents in electronic form as part of regular communication between government institutions  Reducing bureaucratic service burden on citizens Increasing convenience and reducing time of service provision

14. Republic of Macedonia Ministry of Information Society Interoperability – System Architecture

15. Republic of Macedonia Ministry of Information Society Issues and Solutions  Different ICT development levels of government institutions  Institutions whose systems are advanced are able to immediately join the new interoperability system. All other institutions are encouraged to prepare a strategy for transferring data into digital form. Once they reach a certain level of readiness, they can be included in the new interoperability system.  Legislation  Specific legislation that applies to exchange of data and documents in electronic form introduces the relevant rules, rights and obligations. Institutions are required to harmonize within two years their operations and information systems with the requirements of this law.  Misuse of data  Each institution which requires information from another institution using the system, will be identified and there activity logged. Institutions are obliged to state the grounds for their request. Information exchange is subject to defined standards and procedures that are prescribed by the Ministry of Information Society in cooperation with all involved institutions.

16. Republic of Macedonia Ministry of Information Society Issues and Solutions  e-Infrastructure  Development of infrastructure.  Connection via optical fiber in an internal network.  Single Identification Number  All citizens and legal entities must have a unique identification number  Already existing data exchange among institutions  Incorporating already existing data exchange links among institutions into the new system of interoperability will ensure : Regulation of the exchange of information The exchange is done by certain rules Transmission can be executed according to a defined structure of data. Transactions are logged Controlled level of security General overview of the exchange Due to the high risks for software errors, this process has to be done gradually and carefully

17. LOGO Republic of Macedonia Ministry of Information Society