1. Apology Letter Still so much fun…

2. When to Write One When you screwed up and you really want/need the other person to forgive you, usually to keep their business. When you screwed up and you really want/need the other person to forgive you, usually to keep their business. When Mr. Hepworth tells you to write one. When Mr. Hepworth tells you to write one.

3. Business Letter An apology letter is a formal business letter just like the complaint letter so the format is going to be the same. An apology letter is a formal business letter just like the complaint letter so the format is going to be the same. Make sure you have your name, address and phone number in the upper left Make sure you have your name, address and phone number in the upper left Underneath that make sure you have the name and address of the person you’re writing to Underneath that make sure you have the name and address of the person you’re writing to

4. Body Paragraphs Body Paragraph 1: 2-3 sentence summary of the problem Body Paragraph 1: 2-3 sentence summary of the problem Body Paragraph 2: Explanation of why the problem happened – not excuses, but an explanation Body Paragraph 2: Explanation of why the problem happened – not excuses, but an explanation Body Paragraph 3: What you are doing to fix the problem and what you are doing to make sure it doesn’t happen again Body Paragraph 3: What you are doing to fix the problem and what you are doing to make sure it doesn’t happen again

5. Tips Write the apology letter as soon as possible. Write the apology letter as soon as possible. Apologize soon and apologize often Apologize soon and apologize often Take full responsibility for the problem Take full responsibility for the problem Focus on what you are going to do to fix the problem Focus on what you are going to do to fix the problem Be sincere, considerate and respectful Be sincere, considerate and respectful