TEAM BUILDING WORKSHOP

TEAM BUILDING WORKSHOP
Greet Sorors. Say: Today we will get an overview of some basic competencies for developing and building teams. It is my hope is that you will receive the information needed to develop your teams (committees) and to become good productive team members. CHANGE SLIDE National Leadership Academy Delta Sigma Theta Sorority, Inc.

Greet Sorors. Say: Please turn to page 3 to review the AGENDA for this session. On pages 4 and 5, you have the GOALS & OBJECTIVES for this session. We’ll review these at this time. Read and discuss the objectives for teambuilding. Ask for questions. CHANGE SLIDE National Leadership Academy Delta Sigma Theta Sorority, Inc.

Say: We will begin our session today by setting groundrules and expressing expectations for the workshop. We’ll begin with expectations. What are your expectations for the workshop? What do you hope to gain from this session? Ask sorors to express their expectations and record them on the flipchart. (Review these as the end to determine if they were met.). CHANGE SLIDE National Leadership Academy Delta Sigma Theta Sorority, Inc.

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AGENDA Introductions Meditation Workshop Purpose Definitions Characteristics of Effective Teams Key Factors of Team Development Skills Assessment Learning Activity 1 Team Building Roles Team Subverting Roles Learning Activity 2 Communication/Listening/Consensus Debriefings Wrap-up and Workshop Evaluation Review the agenda ___________________________Teambuilding

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Goal The goal of this workshop is to provide groups with applicable and necessary skills needed to participate as an active member of a team. Read and discuss the goal for the session. ___________________________Teambuilding

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Objectives Understand the meaning of team and team building. Understand each stage of team development and its impact on individual behavioral types. Understand how teamwork as a strategy can be utilized to improve communication and enhance trust. Improve the quality of group planning, decision-making, problem-solving and communication strategies. Build trust with team members. Execute an action plan to ensure high-performing team behavior. Discuss each objective ___________________________Teambuilding

Why Do Team Building Activities?
Produce the best results relative to available resources, skills and knowledge. Maximize the contributions of group members. Assist group members in working together toward a common goal. Create an environment that promotes collaboration between group members. SAY: The purpose of team-building activities is to allow the group to review their purpose and focus. Discuss each bulleted item. Allow sorors to provide input in the discussion. ___________________________Teambuilding

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What is a Team? A team is a small group (work group) of people who have complementary skills and are committed to a common purpose, performance goal, and approach for which they are mutually accountable. (Katzenbach and Smith, 1993) Say: In this definition we mentioned the words “work group”. A work group in many instances is used synonymously with team. A group of people can be defined as a work group or a team if they show the following characteristics: There is a definable membership Members think of themselves as a group Members share common tasks, goals, or interests Members need the help of one another to accomplish the purpose for which the joined the group Members communicate with one another, influence one another, react to one another Members periodically review the team’s effectiveness Members act together as one ___________________________Teambuilding

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What is Team Building? Team building is the process of enabling a group of people with the necessary skills to reach a common goal while evolving into a cohesive unit. (Kendra Johnson, October 2006) Team building is an effort in which a team studies its own process of working together and acts to create a climate that encourages and values the contributions of team members. (Arnold Bateman, June 1990) Discuss the two definitions of teambuilding . All input from participants in the discussion Say: Think about some teams of which you are a member. Think about some groups What is the main difference? Team: Specific jobs of projects (work) Personal interest or hobbies (outside of work) Group: Less focused on a task ___________________________Teambuilding

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Types of Teams Task Force Problem Solving Team Product Design Team Committee Work Group Work Team Quality Circle Say: Today we find all kinds of teams in society, and they generally fall into one of two primary groups: permanent teams and temporary teams. Here are some of the common types: Ask the participants to explain each type of team. Indicate whether it is permanent or temporary 1. Task Force - a temporary team assembled to investigate a specific issue or problem. 2. Problem Solving Team - a temporary team assembled to solve a specific problem. 3. Product Design Team - a temporary team assembled to design a new product or service. 4. Committee - a temporary or permanent group of people assembled to act upon some matter. 5. Work Group - a permanent group of workers who receive direction from a designated leader. 6. Work Team (also called Self-Directed Work Team or Self-Managed Work Team) - an ongoing group of workers who share a common mission who collectively manage their own affairs within predetermined boundaries. 7. Quality Circle (today also under various other names) - a group of workers from the same functional area who meet regularly to uncover and solve work-related problems and seek work improvement opportunities. The name of the group or team type is less important than the purpose for which it exists. These names simply give us a common language to help us define team types. ___________________________Teambuilding

Characteristics of Effective Teams
Clear unity of purpose Group consciousness about its operations Clear and demanding performance goals Informal, comfortable, relaxed atmosphere Discussions involving all team members Use the notes below to introduce the discussion on Characteristics of Effective Teams. Effective teams include all group members in discussions and decisions. Participation: Discussions are lively and each member of the team has a chance to participate. Listening: Team members listen to each other. They summarize, paraphrase, or ask questions in order to encourage explanation or elaboration. Consensus decisions: The team arrives at its decisions through discussion of each member’s ideas. Team members avoid both formal voting and easy compromises. Self-assessment: The team does periodic self-examinations. Each member of the team evaluates how effectively the team is functioning and recommends how it might improve. 2. Effective teams use disagreement productively. Open communication: Team members tell each other how they feel about the team’s project and the team’s operation. They have no secrets or ulterior motives. Civilized disagreement: Team members feel comfortable disagreeing with each other. Disagreements are polite and friendly. ___________________________Teambuilding

Characteristics of Effective Teams
Freedom to express feelings and ideas Healthy disagreement General agreement on decisions Individual responsibility Comfortable, open, frank criticism Shifts in leadership Continue using the notes below for the discussion on Characteristics of Effective Teams 3. Effective teams share common goals and approaches. Clear purpose: Each member of the team understands the mission or objective. The team has a plan of action. External relations: The team develops a working relationship with the supervisor and with other teams. It displays to those outside the team a distinct identity. 4. Effective teams divide the workload fairly. Clear work assignments: Each member of the team understands the job that he or she is expected to do. Work assignments are fairly distributed and promptly completed. Diverse responsibilities: Each member of the team may have a special emphasis or roles may rotate among group members. Either way, the team members make sure that all roles are filled. Adapted from Glenn Parket’s Team Players and Teamwork. San Francisco: Jossey-Bass, ___________________________Teambuilding

Stages of Group Development
Formation: Start-up tasks Developing the mission Creating team traditions Accepting new team identity Familiarity Getting to know each other Appreciating each other Opening self to risks Say: I’m sure that most of you have knowledge of different stages of group development. There are several ways to characterize the stages of team development. One model labels the stages as Getting Started Going in Circles Getting on Course Full Speed Ahead Another model labels he stages as Forming Storming Norming Performing Today, we are going to look at a model by Lynch and Warner Formation, Familiarity, Power, Performance, and Synergy, In each stage of team development, there are key responsibilities performed by both the leader and the members. If these responsibilities are not accepted and fulfilled, the result will be a dysfunctional team. Review and discuss each bulleted item. ___________________________Teambuilding

Stages of Group Development
Power Show their colors Disagree (in healthy manner) Rebel against leader Performance Work together effectively Solve problems Make decisions Synergy High degree of unity Commitment to mission Energy and enthusiasm Say: I’m sure that most of you have knowledge of different stages of group development. There are several ways to characterize the stages of team development. One model labels the stages as Getting Started Going in Circles Getting on Course Full Speed Ahead Another model labels he stages as Forming Storming Norming Performing Today, we are going to look at a model by Lynch and Warner Formation, Familiarity, Power, Performance, and Synergy, I each stage of team development, there are key responsibilities performed by both the leader and the members. If these responsibilities are not accepted and fulfilled, the result will be a dysfunctional team. Review and discuss each bulleted item. ___________________________Teambuilding

Key Factors Necessary for Team Development
Open and clear communication Trust among group members Commitment from all group members Individual and group accountability Purpose Involvement Process orientation Say: Communication: Communication deals with more that jus knowing how to talk to people. It involves the ability to handle conflict, decision making as well as day-to-day interaction. Trust: Each group member must have a feeling of confidence and support for each other. Commitment: A willingness to put group goals above personal goals. Accountability: Accepting responsibility and doing what you are suppose to do Purpose: Understanding the team’s mission Involvement: Partnership and ownership in the team’s mission Process Orientation: Tools, activities, processes, structures for dealing with the day-to-day operations of the team. So what happens if these factors are not in place? What is your responsibility? Is it your responsibility as a leader to “build a team?” How do you do that? ___________________________Teambuilding

Open and Clear Communication
Communication occurs amongst the group members. Group members should be direct with their input. Group members should discuss errors without personal attacks. Group members can reach consensus. Say: Communication: Communication deals with more that jus knowing how to talk to people. It involves the ability to handle conflict, decision making as well as day-to-day interaction. ___________________________Teambuilding

Trust Among Group Members
Express true feelings Put everything out Listen without judging Exhibit integrity and honesty Trust: Each group member must have a feeling of confidence and support for each other. ___________________________Teambuilding

Commitment from All Group Members
Individual buy-in needed from each member. Group members must view their commitment as important or useful to achieving the goal. Group members need to think of themselves as one team. Individuals give and take to move process. Say: Commitment: A willingness to put group goals above personal goals. ___________________________Teambuilding

Individual and Group Accountability
Decisions are made as a result of input from all group members not from input from a few. Have clear decision-making processes Identify expectations Source: Weiss & Molinari, 2005, p. 171. Say: Accountability: Accepting responsibility and doing what you are suppose to do ___________________________Teambuilding

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Purpose What is the team’s vision? Destination Ideal future Goals and philosophies What is the team’s mission? What’s done? To whom? How? Why? Reason for being Future accomplishments Say: Purpose: Understanding the team’s mission ___________________________Teambuilding

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Involvement Partnership Ownership How involved are you in the team’s mission? Say: Involvement: Partnership and ownership in the team’s mission ___________________________Teambuilding

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Process Orientation Tools Activities Processes Structures Necessary for dealing with the day-to-day operation of the team Say: Process Orientation: Tools, activities, processes, structures for dealing with the day-to-day operations of the team. ___________________________Teambuilding

Learning Activity 1 Skills Assessment Complete pages 9 &10
SAY: Learning Activity 1 is a Skills Assessment. The purpose of the assessment is to help you identify your style as a team player. You will be able to use the results of this assessment to develop a profile of team strengths and weaknesses. It will also provide information that will allow you to discuss strategies for increasing team effectiveness.

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Team Building Roles Supporter Harmonizer Mediator Gatekeeper Summarizer Group observer Compromiser Say: Teambuilding roles are functions performed either knowingly or unknowingly by team members. These roles help build the team's interpersonal relationships, their togetherness, and their spirit.. These roles play a large part in maintaining the team’s long term performance. Allow the participants to discuss the roles as they are defined in the Participant’s Manual. As each participant to assign a role to someone they know in their group, or their team, or in their organization. ___________________________Teambuilding

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Team Subverting Roles Shutting Off Analyzing or Labeling Dominating Yes-Butting Nay-saying Others? Say: In a group or team that does not operate as effectively as it can, we see team members in roles that act against the group’s goals and interests. These roles are destructive and undermine the chances that the group will become an unsuccessful team. These roles are generally “shutting off”, “analyzing or labeling”, “dominating”, “yes-butting”, and “nay-saying”. For the next few minutes we will examine these roles so that we recognize them and deal with them when they are encountered among our team members. Discuss with the group each of the subverting roles and ask participants to suggest others ___________________________Teambuilding

Modes of Communication
Aggressiveness: All about you. No consideration for the rights and dignity of others. Aggressive comments put down, embarrass, and humiliate. Assertiveness: Primarily about you, but may include others. Your needs and wants are expressed in a manner that’s accepted by others. Assertive comments convey unpleasant information in a non-threatening, non-abrasive manner. Say: We have discussed several factors related to developing teams and constructive team work. Our next discussion will involve skills necessary for developing and maintaining good, strong, productive teams. The three skills we will discuss today are communication, listening, and arriving at consensus. We’ll begin with communication There are still a lot of people who think communication simply means the ability to give clear directions or clear information. We know that communication is much more than that. Communication is the effective giving and receiving of information. Communication is the method by which people share their ideas, information, opinions and feelings. People sharing ideas, information, opinions and feelings may contribute to the operations of teams and the work of individuals. Communication is a two-way activity between two or more people. There are various modes of communication, some of which are used more commonly in some workplaces than others. We’re going to review four modes of communication. Discuss each of the modes of communication on the next two slides. ___________________________Teambuilding

Modes of Communication
Responsiveness: Primarily about others. Secondarily about you. Responsiveness recognizes that others bring strength, resources, and differing perceptions to a situation and are enlisted in solving problems. Non-Assertiveness: Totally others. It’s not about you. Abdicate your responsibility and surrender your rights. Non-assertiveness almost invites others to take advantage of the no-assertive person. Continue discussing modes of communication. Elicit input from participants. Ask participants to answer question on the bottom of page 14. What is your communication style? Explain your style. Provide examples. ___________________________Teambuilding

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Listening Receiving information from speakers, team members, or self in a non-judgmental and empathetic manner Acknowledging the speaker in a manner that invites communication to continue Providing limited, encouraging input to the speaker. Taking an active rather than a passive role. Say: Effective listening skills are also very important in team situations. Effective participant listening requires that you give the team members some motivation. If the team members don’t know why they should listen to your presentation, they probably won’t. Your manual provides basic information on listening skills. We will review these now. CHANGE SLIDE ___________________________Teambuilding

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Listening Styles Faker Dependent listener Interrupter Self-conscious Intellectual listener Listening, the Forgotten Skill. Madelyn Burley-Allen Say: Let’s look at some listening styles and see if you can determine your basic listening style. The Faker - These people pretend to listen when their minds are actually off on a tangent. They fake attention to please the talker. The Dependent Listener - These people live through the opinions, wishes, and feelings of others. They focus on how they appear to others rather than on the clarity and content of what they are saying. The Interrupter - These people are afraid of forgetting or not having the opportunity to say what they want to, so they feel they must interrupt whenever a thought comes to their minds. This person’s focus on what he or she wants to say, that they can’t really focus on what is being said to them. Another form of interruption is to bring up something that is not related to what the talker is saying. The Self-Conscious Listener - Some individuals focus too much attention on themselves by thinking, “Do I look all right?” or “I wonder if the talker thinks I’m intelligent?’ These people give attention to themselves as participants when it would be better to involve themselves in the content and meaning of the conversation. The Intellectual Listener - These people listen mostly with their heads, hearing only what they want to hear, blotting out large areas of reality. They are not aware of how listening behavior affects others or how others affect them. They listen in terms of categories, making certain that what they listen to does not disturb their inner peace or systematic order. If a statement doesn’t fit into a systematic logical sequence, their minds reject what is said as invalid, also known as “analysis paralysis”. Excerpted from: Listening, the Forgotten Skill, Madelyn Burley-Allen ___________________________Teambuilding

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Consensus A collective opinion arrived at by a group of individuals working together under conditions that permit communication to be sufficiently open--and the group climate to be sufficiently supportive--for everyone in the group to feel that he has had his fair chance to influence the decision. Elaine McEwan Say: Another important element in teambuilding is Consensus. You have a definition in you Manual. Let’s look at that definition before we begin our consensus discussion. Ask a participant to read the definition from the Participant’s Manual, Page 16. Discuss the definition by selecting key words. Now let’ look at another definition. Discuss the definition on the slide. Compare through key words. CHANGE SLIDE ___________________________Teambuilding

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Arriving at Consensus Encourage all team members to provide input. Emphasize the positive factors to be considered. Explore the negatives. How serious are they? Continue to highlight the areas of agreement. Say: There are specific stages for arriving at a consensus decision. Authorities differ on the number of stages, but there is general agreement on these basic stages. Figuring out that a decision is needed. Generating/exploring the alternative solutions that might be made Making a judgment (Yes or no on a single alternative or choice.) Acting on the decision Evaluating the decision Let’s look at the stages from Neil Corcoran. CHANGE SLIDE ___________________________Teambuilding

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Stages of Consensus Presentation of proposal Clarifying questions Discussion General feelings on the proposal Call for major objection or strong concern Say: Consensus works with small groups and large groups Consensus takes into account and validates each participant. All team members get the opportunity to voice their opinion or block a proposal if they feel strongly enough about a decision. Discuss each of the bulleted items on the slide using the discussion points in the Participant’s Manual. Page 17 ___________________________Teambuilding

Small Group Activity Lost on the Moon Participant’s manual Page 17
Learning Activity 2 Small Group Activity Lost on the Moon Participant’s manual Page 17 SAY: Lost on the Moon is an exercise developed by the National Aeronautical and Space Administration (NASA) for the purpose of illustrating the decision-making process, differences between individual and group decision-making, leadership in groups, and conflicts in groups facing competitive tasks. Provide directions for the activity and allow participants time to complete the task. Discuss the Directions for Consensus found on page _____ of the Facilitator’s Guide.

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My T.E.A.M. Action Plan Name:_______________________________________ Date:__________ Team Players (Committee members, etc.) _______________________________ ___________________________ My Strategy (What will I do to build my team?): ______________________________________________________________________ Actions That Worked (Which of my strategies worked well): Areas Requiring Improvement (What strategies will I reconsider?): ____________________________________________________________ SAY: What can you do to help your team work toward positive goals? In your Manual on page 19, you will find a TEAM Action Plan. Your task is to complete the plan and use it in your chapter/organization interactions. What strategies will you use to develop a strong team? What strategies have you used that did not work? What areas will you identify for improvement? ___________________________Teambuilding

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Summary/Review The group becomes a team Characteristics of effective teams Key factors for team development Team building roles Team subverting roles Communication Listening Reaching consensus My T.E.A.M. Action Plan Say: Throughout this session, we have talked about many factors necessary for building teams. I want to spend just a few minutes reviewing some of these factors. Ask for volunteers to review each of the bulleted items of the slide. As the volunteer to give about three of four points in their review. “Now that we have come to the end of our session, we will review our expectations established at the beginning. Were they met?” Review the expectations and concerns from the flipchart. Ask if their expectations were met. ___________________________Teambuilding

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Go T.E.A.M. Give me a “T!” T is for Trust. I want to be open with you. I want to take a risk with you because I trust you. You can take the risk of being open with me. SAY: Since we have been talking about teambuilding, I think it is only appropriate that we end our session with a TEAM cheer. Follow the directions below. For the next four slides, you may want to get assistance from a participant to serve as a cheerleader. If possible have pom-poms available. The next four pages script will follow in this manner. When you give the signal, the cheerleader will jump up with the pom-poms and say Give me a “T!” When the audience responds with “T!”, you will read the information on the slide. Follow this procedure for the next three slides. End the slide with the following: Say: Building essential trust will lead to improved relationships, more satisfied team members, and increased productivity. ___________________________Teambuilding

Go T.E.A.M. Give Me an “E!” E is for Enthusiasm.
Demonstrate interest and belief in the project. Show participants how important the project is to you. When you give the signal, the cheerleader will jump up with the pom-poms and say Give me an “E!” When the audience responds with “E!”, you will read the information on the slide. Follow this procedure for the next three slides. End the slide with the following: Say: Being enthusiastic about what you are doing will inspire enthusiasm in other. You can’t expect your team members to be enthusiastic if you are not. ___________________________Teambuilding

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Go T.E.A.M. Give Me an “A!” A is for Action Act on what you believe to be important. Be powerful and valuable team members by taking action. When you give the signal, the cheerleader will jump up with the pom-poms and say Give me an “A!” When the audience responds with “A!”, you will read the information on the slide. Follow this procedure for the next three slides. End the slide with the following: Say: Make a choice to act on what you believe is important to the organization. Inspire others to become important and valuable. ___________________________Teambuilding

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Go T.E.A.M. Give Me an “M!” M is for Motivation. Motivate your team members to use their determination, energy, know-how, and expertise to make a personal commitment to be more productive and valuable. When you give the signal, the cheerleader will jump up with the pom-poms and say Give me an “M!” When the audience responds with “M!”, you will read the information on the slide. Follow this procedure for the next three slides. End the slide with the following: Say: Where will your team member be if they were not truly motivated and committed to the team and the team’s work? ___________________________Teambuilding

Thank you for attending our workshop
Please complete the evaluation form and return to the facilitator. Thank participants for their attendance and participation in the training.

Teambuilding Workshop
National Leadership Academy Delta Sigma Theta Sorority, Inc.

TEAM BUILDING WORKSHOP

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