1. RETURN TO MAIN Developing the Right IT and KM Governance Structure for Your Firm David Hambourger, CIO, Seyfarth Shaw LLP Deborah S. Panella, Director of Library and Knowledge Services, Cravath, Swaine and Moore LLP Janis Croft, Knowledge Services Manager, Nixon Peabody LLP

2. RETURN TO MAIN 2 IT – KM Governance Structure Litigation Support Applications Support Application Development Knowledge Services Practice Services Help Desk Systems Engineering Technology Operations Asset Management Network & Telecoms National IT Coordination Information Technology Chief Information Officer

3. RETURN TO MAIN 3 IT – KM Governance Structure Litigation Support Applications Support Application Development Practice Services Help Desk Systems Engineering Technology Operations Asset Management Network & Telecoms National IT Coordination Information Technology Chief Information Officer PracticeSupport Employee Benefits Business Services Labor & Employment Litigation IT Library Services Library Services Professional Development Internal Communications Marketing & Business Development Strategic Management Finance Records Knowledge Services KM Analysts

4. RETURN TO MAIN 4 Cravath’s KM Structure IT Director Director of Library & Knowledge Services 13 Librarians & 6 Support Staff [Most do some KM work] 1 KM Specialist IT Applications Manager 1 KM Analyst Other Applications Staff [Many do some KM work]

5. RETURN TO MAIN Application Development Local Operations Information ServicesInformation Technology Knowledge Services Library New Business & Conflict Services Media Services Firm Operations Project Management Tech Training Practice Group Technologies Knowledge Management Liaisons and Content Managers Practice Groups/TeamsAdministrative Groups KM Responsibilities within NP Organization

6. RETURN TO MAIN Information ServicesInformation Technology Enterprise Portal – common platform for ongoing development and KM delivery Project Oriented Cross Organization Team Media Services Application Development Project Management Knowledge Services Knowledge Management Liaisons and Content Managers

7. RETURN TO MAIN KM Portal Governance - Steering Committee KM Sharepoint Portal Defined Portal Architecture (1) Project Management – Project Managers (2) IT- App. Dev. (10) Portal Technology Applications Framework Security Data Access Core System Integration IS –KS (3) Branding Legal content Firm wide content KM documents (e.g. publishing) Legal Search Enterprise Search Training Roles & Responsibilities/Accountability KM Matter Management Project Charters KM MySite (personalization) KM Portal Brand KM Executive / Financial Dashboard KM Enterprise & Legal Search KM Technology Platform