1. Data and Knowledge Management Recognize the importance of data, the issues involved in managing these data, and the data life cycle Describe the sources of data and explain how data are collected. Explain the advantages of the database approach. Explain the operation of data warehousing and its role in decision support. Explain data governance and howit helps to produce high-quality data. Define knowledge and describethe different types of knowledge

2. A Single Version of the Truth  Panasonic (www.panasonic.com)

3. Managing Data  The Difficulties of Managing Data  The Data Life Cycle

4. Managing Data

5. The Database Approach  Database management system

6. Data and Knowledge Management  The Data Hierarchy  Designing the Database

7. The Database Approach  Entity-Relationship Modeling

9. Database Management Systems  Database management system (DBMS)  The Relational Database Model  Structured query language (SQL)  Data Dictionary  Normalization.

10. Database Management Systems

11. IT’s About Business  Database Catches Plagiarists

12. Data Warehousing  Describing the Data Warehouse

14. IT’s About Business  Using a Data Warehouse to Help Solve Crimes

15. Data Governance  Knowledge Management  Knowledge  Explicit and Tacit Knowledge Knowledge Management Systems

16. Data and Knowledge Management