1. KAREN THOMAS RED OAK COACHING Emotional Intelligence for Your Business

2. AIMS to understand more about Emotional Intelligence to gain awareness of our own Emotional Intelligence to learn ways to increase Emotional Intelligence

3. Definition Emotional Intelligence (EQ) is the ability to identify, use, understand and manage emotions in ways that relieve stress, communicate effectively, empathise, overcome challenges and diffuse conflict.

4. How do I know my EQ? www.ihhp.com/free-eq-quiz

5. How does EQ affect us in our Business?

6. EQ affects our Performance at work – social complexities, leadership, motivation Physical Health – controlling stress – heart, BP Mental Health – anxiety, depression – relationships Relationships – improved communication

7. Self Awareness

8. SELF MANAGEMENT

9. SOCIAL AWARENESS

10. SOCIAL / RELATIONSHIP MANANGMENT

11. Johari Window

12. EMOTIONAL RESILIENCE “the ability to succeed personally and professionally in the midst of a high pressured, fast moving and continuously changing environment”

13. In Summary Increase self awareness – get to know your strengths, limitations, recognise your emotions and their effects Be aware of how best you can manage difficult situations, be flexible in approach, maintain values and goals Sense others’ feelings, take an active interest, anticipate and recognise others needs Be assertive, support, motivate and inspire

14. RESOURCES http://www.helpguide.org/articles/emotional- health/emotional-intelligence-eq.htm http://www.helpguide.org/articles/emotional- health/emotional-intelligence-eq.htm http://www.mentalhealth.org.uk/publications/emotional- resilience-toolkit/ http://www.mentalhealth.org.uk/publications/emotional- resilience-toolkit/ http://www.businessballs.com/emotionalintelligencecomp etencies.pdf http://www.businessballs.com/emotionalintelligencecomp etencies.pdf http://www.robertsoncooper.com/iresilience http://www.eiconsortium.org/

15. Website www.redoakcoaching.co.uk red0akc0aching - numerical 0

16. Questions