1. Emotional & Social Intelligence Emotion = to move

2. Plan for the afternoon Only an overview! Definition –What is E.&S.I.? Why does it matter? Digging below the surface to the layers that really drive us... C.S.A. Explore through exercises

3. Plan for the afternoon Definition –What is E.&S.I.? Why does it matter? Digging below the surface to the layers that really drive us... C.S.A.

4. Definitions of Emotional and Social Intelligence

5. In pairs, what do you think?

6. Definitions of E & S.I. The Mayer-Salovey model: The ability to perceive, understand, manage and use emotions to facilitate thinking

8. Definitions of E & S.I. The Goleman model An array of emotional and social competencies that contribute to managerial performance

10. Definitions of E & S.I. ‘The capacity for recognising our own feelings and the feelings of others, for motivating ourselves, for managing emotions well, in ourselves and in our relationships.’

11. Definitions of E & S.I. The Bar-On model A cross-section of interrelated emotional and social competencies, skills and facilitators that impact intelligent behaviour.

13. Key Words for E&SI Facilitate Thinking Managerial Performance Motivational Ability Impact on Intelligent Behaviour

14. So Corrigan’s Summary..... 1.Emotional awareness –‘What is going on within me?’ –‘What’s happening with the person opposite?’ –How can I use this awareness to improve outcome for me and them? 2.Inform our thinking 3.Improve our Management Ability 4.Improve our ability to Motivate others 5.Improve our Behaviour! 6.Enables us to handle change/adapt/stress

15. Plan for the afternoon Definition –What is E.&S.I.? Why does it matter? Digging below the surface to the layers that really drive us... C.S.A.

17. Why does it Matter? First exercise: 2mins in pairs: Think of areas of your life that this concept might affect

18. Consultations?

19. Stressful situations?

21. C.S.A.?

22. Get the better of Colleagues? Cope with their Misbehaviours?

23. Relationships at home?

24. Stress? Awareness of WHY and HOW to manage

25. Leadership? Do you want to be a leader?

26. Evidence of enhanced career success

27. Why does it Matter? Impacts-Leadership capability & effectiveness Informs us in every aspect of our job: –Consultations –Partners meetings –Motivating our team –Our ability to handle Stress Home life! Better able in managing: –Conflict –Influence & inspiration It can be learned..otherwise no point!

28. Intellect?

29. Emotional Intelligence  1998 Goleman - IQ vs EQ  Emotional intelligence predicts success  Emotional competencies can be developed  It takes time to acquire new competencies

30. Second Exercise Think of the best leader you have ever known What was it about their behaviour that made them so good?

31. Third Exercise Think of the worst leader you have ever known What was it about their behaviour that made them so bad?

32. What are the best emotions to generate to increase team effectiveness?

33. Emotions Glad Sad Mad Scared

35. Learned fearfulness …results in fear conditioning

37. What are the best emotions to generate to increase team effectiveness? What is your experience?

38. Leading a Team In your life, ‘Team’ = –Patient-Doctor –Practice staff –Partnership –Home! –Others?

39. Leadership Styles Handout

40. Look at the arrows…

41. Leadership Grid Handout

42. E&S.I. In Leadership Self AwarenessSocial Awareness Self ManagementRelationship Management Positive Impact on Others Emotional Intelligence

43. Film Clip For ‘Business Promotion’ read ‘Better Partnership & Team effectiveness’ http://www.youtube.com/watch?v=Obd-h278BZY

44. Exercise 4 Place stickies onto charts

45. Plan for the afternoon Definition –What is E.&S.I.? Why does it matter? Digging below the surface to the layers that really drive us... C.S.A.

46. What drives behaviour/ ‘styles’? Who am I..really?

48. Johari Window Blind SelfUndiscovered Potential Public SelfPrivate Self I can’t see, but others can Neither I nor others can see Others can see I can seeI can see but others can’t

49. Emotional Intelligence http://www.youtube.com/watch?v=fXY1rxQEcCo

50. So what DRIVES us???

51. Reflections on the last week. The best work experience you had during that week. The worst work experience you had. What it was about these two experiences that made each of them your best and your worst? Then think again, why did those factors make them feel the best and worst.....really why??? Does that tell you anything about you, what makes you tick??????

52. The Iceberg Skills Knowledge Self image Underlying Traits

53. Underlying Personality Traits Handout Exercise 5 Discovering your Unconscious Driver Traits...

54. Can you identify with the descriptions? Are you: Be Perfect? Please People? Hurry Up? Be Strong? Try Hard? Look at your risk areas....

55. Peel down to the core! The final layer! What really drives us? –We have looked at our TRAITS? –But what drives our Traits? –What Motivates you?

56. The Iceberg Skills Knowledge Self image Underlying Traits Motivators

57. Basic Motivators Handout

58. Plan for the afternoon Definition –What is E.&S.I.? Why does it matter? Digging below the surface to the layers that really drive us... C.S.A.

59. What emotions does the thought of C.S.A. Generate for us? Why do GPRs fail, within this context? –Stress What can you do about that? –Aware of your Trait –Self Manage –Anchor Points –Positive emotions –Manage time (hurry up vs be perfect)

60. Outcomes from the afternoon Taster to find out more! Be more aware of own feelings Know why these feelings occur Think about implications of our emotions Aware of our strengths and limits Open to (self) feedback

61. American Cheesy to Finish with! http://www.youtube.com/watch?v=5_ZLVtk2HUM