2. Managing a Travel Agency A travel agent offers a holiday planning and booking service. This service includes details of holidays such as: special offers a variety of different ways to travel a choice of hotels destinations discounts for group bookings Carry out all the tasks described on the following slides.

3. Task 1 Organise and store information in a suitable folder structure (5 marks) 1. Organise your work using suitable folders e.g. A folder for unit2 Controlled assessment work Subfolders for each task – use the pupil guides to find out what you will need 2. Use suitable file names so the examiner can tell what is in each file Create a file of screen dumps showing ALL the folders and files you have used. Save the file with an appropriate name in an appropriate folder 3. Move or copy a file to a different folder Create a file of screen dumps of you files backed up to a USB drive and a description of how and when the school network is backed up. Save the file with an appropriate name in an appropriate folder 4. Ensure your work is backed up appropriately. Create a file of screen dumps showing you have moved or copied a file to a different folder. Save the file with an appropriate name in an appropriate folder

4. Task 2 (6 marks) Research 1. Collect information including pictures on 3 different types of holiday the travel agent could offer e.g. cruise, adventure, skiing, sailing, canal boat, beach, train journeys, walking, climbing, special interest( cooking, painting, learning a language, yoga), 2. Keep evidence of your sources and store this information appropriately e.g. As hyperlinks in Word files with suitable file names and in suitable subfolders OR as favourites in suitable folders 3. Do screen dumps to show your use of Web searches and URLs to find information. For each state the purpose of the search. Save the file with an appropriate filename in an appropriate folder 3. You may use online or non electronic methods of collecting data. If use non electronic methods check with your teacher as to how you can save the evidence

5. Task 3 (1 mark) First Draft Create the first draft of a newsletter containing details of the three holidays you have researched. Save it with a suitable file name in an appropriate folder.

6. Task 4 ( 1 mark) First Draft Create the first draft of a presentation using no more than 3 slides or a website using no more than 3 pages to advertise these three holidays. Save it with a suitable file name in an appropriate folder.

7. Task 5 (6 marks) Email Attach the first drafts of your newsletter and presentation OR website to a suitable email and send it to a friend or group of contacts asking for their comments on how to improve both of your drafts. Comments must be made on the documents – use call out balloons Ensure you keep screenshot evidence. Make screen dumps throughout the process. Save the file with a suitable file name in an appropriate folder. Open the reply or replies which have been sent to you and save them in a suitable folder for use later on. Ensure you keep screenshot evidence of opening the replies. Make screen dumps throughout the process. Save the files with suitable file names in an appropriate folder.

8. Task 6 Review (6 marks) 1.Comment on your own work and how it could be improved. [4 marks] 2.Write a response to the comments received from others about your drafts. [2marks] 3.Save the files with a suitable file names in an appropriate folder.

9. Task 7 Redraft in response to comments (2 marks) Improve your newsletter using the advice received and your own ideas. Improve your presentation OR website using the advice received and your own ideas. Save the file with a suitable file name in an appropriate folder.

10. Task 8 Completion of final documents (14 marks) (i)Newsletter Complete the newsletter using basic and/or advanced skills Check it for accuracy Save the file with a suitable file name in an appropriate folder. Screenshot the whole of your newsletter Save the file in an appropriate folder with a suitable file name. (ii) Presentation or web pages Complete the presentation or web pages using basic and/or advanced skills Check it for accuracy Save the file with a suitable file name in an appropriate folder. Screenshot or printout the whole of your presentation or web pages. Save the file in an appropriate folder with a suitable file name.

11. Task 9 Modelling (14 marks) Create a spreadsheet to enable the travel agent to work out different prices according to : The choice of travel options e.g. air, train, car Accommodation options e.g. hotel, B+B, self catering Number of people going Your spreadsheet must be able to work out: the total cost of each holiday calculate totals for different options calculate any group discounts. Include any features you think will be helpful to the travel agent in using the spreadsheet, such as working out totals or displaying these comparisons. Complete the spreadsheet using basic and/or advanced skills Check it for accuracy or implausible data and save it in an appropriate folder with an appropriate file name. Screenshot or printout your spreadsheet in data and formula view Write an explanation of the data, formulas, functions or any other features you have used and save it in an appropriate folder with an appropriate file name.

12. Task 10 Use the Spreadsheet (2 marks) Use your spreadsheet to do at least two ‘what if’ investigations, such as on Different travel options Different accommodation options Discounts for the number of people going (i)One of your ‘what if’ investigations must change an item of numerical data. Describe the purpose of this investigation. Screen dump and describe the result of this investigation Save the file with an appropriate file name in an appropriate folder (ii) The other ‘what if’ investigation must alter an existing formula. Describe the purpose of this investigation. Screen dump and describe the result of this investigation Save the file with an appropriate file name in an appropriate folder

13. Task 11 Data Handling (7 marks) Create a data file of available holidays for the travel agent to use by completing the following tasks: 1.Import the CSV ‘Holidays’ file your teacher will give you into a database. 2. Add a suitable key field. 3. Add four extra sensible fields. Use a variety of different data types (at least 2 other than text). 4.Add a suitable validation technique to at least one of the fields in this database. 5.Add two records to the existing database. 6.The cruise to the Bahamas has been cancelled due to engine problems on the ship. Delete the appropriate record from the data file. 7.Save the file with an appropriate file name in an appropriate folder

14. Task 12 Produce Lists ( 5 marks) Use your data file to: (i)Show the validation technique works. (ii) Sort the holidays by date of departure so the travel agent has a quick reference guide. (iii) A customer has enquired about holidays with disabled facilities. Create a list of suitable holidays for this customer. (iv) A customer wants to know how they can get to the hotel resort and if transport is included in the price. Create a list of holidays offering free transport to the hotel OR free car hire. FOR EACH OF THE ABOVE SCREEN DUMP THE RESULTS and save the files with appropriate file names in an appropriate folder

15. Task 13 Using advanced skills implement (4 marks) Using advanced skills implement four improvements to this database. Save the file with an appropriate file name in an appropriate folder– different from the original file name Describe the improvements you have made and save the file in an appropriate folder with an appropriate file names

16. Task 14 Summative Evaluation ( 7 marks) Produce an evaluation of your work. You should evaluate: each of the parts (newsletter, presentation/website, spreadsheet and database) of the system you have created for the travel agent and make suggestions for improvements your research methods and the suitability of the data collected your working practices Save the file with appropriate file names in an appropriate folder

17. GUIDANCE FOR CANDIDATES Your work for this assignment will be marked against the following assessment scheme. File handling - 5 marks Research and data collection - 6 marks Email - 6 marks Communicating information - 16 marks Modelling - 16 marks Data handling - 16 marks Evaluation - 15 marks Total - 80 marks