1. Your EAP Benefits

2. When problems arise: We all experience personal and family problems in our lives. One out of five will face a significant problem this year. The EAP can help.

3. The EAP Solution: Direct Access To Masters/Doctoral Level Counselors 24/7/365 Unrestricted Telephone Counseling Referrals To Local Private Practice Counselors – over 25,000 in our national database Comprehensive Case Management Coordination With Health Insurance

4. Counseling Services Behavioral Health Alcohol & Substance Abuse Life Changes Family Issues Stress Management Marital/Relationship Issues Loss and Grief Parenting Issues Family Violence

5. Stress Assessment and Services Virtually every employee suffers from some degree of stress Program components include: A thorough assessment Identification of critical stressors Counseling intervention Stress reduction exercises and strategies tailored to the employee’s specific needs

6. Work/Life Assistance Benefit Childcare/Daycare Eldercare/Nutrition Programs Time Management Family Law Matters Debt Counseling The ESI Counseling Program is enhanced with a wide range of work/life benefits.

7. Special Benefits Adoption: An adoption counselor assists the Member through the various stages and types of adoptions. Special Needs: Assistance for Members who have a child with special needs. Caregiver Benefit: Assistance from counselors with special training who identify local resources, provide information on medical and care needs, and provide ongoing counseling support.

8. Everyday Benefits Pet Information: Nearly two-thirds of all U.S. households have a pet. We assist these Members in solving pet-related problems. Personal Assistant: Help with everyday issues including: Finding a local medical or dental provider Scholarship and financial aid resources Real estate and rental issues Summer camp options

9. Premium Information Resource Benefits Provides the references and detailed information to resolve personal problems. The most complete resource of its kind. With thousands of articles, assessments, trainings, videos, tools, calculators and links to other key sites to help solve virtually any life problem. Members can log on or call to have the information mailed. Adoption Will Templates Lemon Laws Cancer Mental Health Traffic Violations Divorce Child care Home Ownership Weight Loss Financial Planning Mortgages Elder Law Women’s Health

15. Lifestyle Benefits Programs that offer Members the resources and incentives to improve their lives. In addition to our problem-solving benefits, we also offer a menu of benefits designed to improve our Members’ health, financial security and overall well-being. Fitness Benefit - Ballys Total Fitness ® & Healthtrax Weight Loss Program - Jenny Craig ® Personal Nutrition Counseling - Apex Nutrition Smoking Cessation Program - SmokEnders ® Online Personal Fitness Trainer - Workouts for You ®

16. ESI Wellness Center The comprehensive resource to create a Wellness Program. Benefits and Resources include: Individual Health Risk Assessments Hundreds of articles and videos Training materials Discounted nutrition counseling, fitness coaching, weight loss, smoking cessation, fitness club memberships Includes information and tools covering diet, stress, smoking and fitness.

17. Who’s covered? You & family members living in your home College students away at school up to the age of 23

18. What Happens When I Call? 1-800-252-4555

19. Solving Member Problems Call Anytime 24/7/365 optimum time is 8am – 9pm Counselor works with Member immediately to begin to resolve the problem Approximately half of all member issues are resolved with multiple phone counseling sessions If a referral is needed – over 25,000 local counselors available 99% Overall Member Satisfaction

20. Confidentiality All records are confidential – except when required by law to disclose: Threats of Harm to Self or Others Child Abuse

21. Visit the EAP Website! www.theEAP.com Learn About the EAP Thousands of Resources

22. Questions & Discussion