1. Web 2.0, Apps & the Cloud

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11. “Information technology and telecommunications hardware, software and services turns out to be a powerful driver of growth, having an impact on worker productivity three to five times that of non-IT capital (e.g., buildings and machines).” 11 Atkinson, Robert D., and McKay, Andrew S. Digital Prosperity: Understanding the Economic Benefits of the Information Technology Revolution. The Information Technology and Innovation Foundation, 2007.

12. 1. Identify the need 2. Build on what you have 3. Talk to colleagues 4. Define your decision criteria 5. Define your decision-making process 6. Comparison shop 12

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14.  Business Process Management (BPM)  Strengths, Weaknesses, Opportunities and Threats (SWOT)  Getting Buy-In  Measurable Outcomes 14

15.  Commercial  Freemium  Free Open Source Software (FOSS) 15

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21. Adobe Acrobat (Techsoup: $55) CutePDF PDF Creator PDF Converter (Online) 21

22. Microsoft Office (TechSoup: $40) OpenOffice LibreOffice 22

23. QuickBooks 2015 (TechSoup: $50) PostBooks GnuCash 23

24. Adobe Photoshop (TechSoup: $27 – Photoshop Elements) GIMP Pixlr Editor (Online) 24

25. AutoCAD (TechSoup: $99 – AutoDesk Suite) NanoCad, Google SketchUp FreeCAD, DraftSight 25

26. VMWare WorkstationOracle VirtualBox 26

27. Norton GhostClonezilla 27

28. Nero Burning RomImgBurn, CDBurnerXP 28

29.  Servers  Networked Attached Storage (NAS) 29

30. Windows Server (TechSoup: $66) Linux Servers 30

31. Windows 2012 R2 Essentials (TechSoup: $37.00) Linux Servers ClearOS, Zentyal 31

32. Qnap, Synology, Drobo, Seagate, Western Digital 32

33. Apache, Asterisk, Drupal, Joomla, MySQL, PHP, Python, Tomcat, vTiger, Wordpress 33

34.  Web 2.0 ◦ Hosted ◦ Software as a Service (SaaS)  Social Bookmarking & Networking 34

35. WordpressBlogger, Tumblr 35

36. Google Docs, Office 365, Zoho Office 36

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38. Photoshop.com, Picnik.com, Pixlr.com 38

39. Joomla, Drupal, Wordpress 39 Drupal

40. vTigerCRM, SugarCRM, Microsoft Dynamics, CiviCRM, SuiteCRM, CapsuleCRM, Zurmo 40

41. ConstantContact, VerticalResponse, MailChimp, Campayn, Freshmail 41

42. Delicious, Xmarks, Diigo, Pocket 42

43. Facebook, LinkedIn, Twitter, Google+, Instagram, Pintrest 43

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