1. Espoo TDC Espoo Transport Dispatch Centre

2. Espoo TDC Espoo? In the capital region 224 000 inhabitants Land area about 312 km 2

3. Espoo TDC Why a TDC? The growth of transport costs

4. Espoo TDC Why a TDC? The growth of the share of elderly people

5. Espoo TDC How to create a TDC? 21.06.2001The mayor set up a working group to prepare a feasility study 20.12.2001The feasibility study of Espoo TDC was completed 01.03.2002The continuation project started, during which decision to establish the TDC and to call tenders 03.10.2002Call for Expressions of Interest 02.04.2003Call for Tenders 06.06.2003 Total of 9 tenders was received 28.09.2003Finnish Post was evaluated to be the top-rated 19.11.2003TDC contract between city of Espoo and Finnish Post 03.05.2004TDC started in pilot area 01.10.2004TDC service covered the whole city

6. Espoo TDC How to organise a TDC?

7. Espoo TDC What was learned from the process? The process needs a long time and a lot of co-operation between all participants The gathering of profile data is very laborious task and takes (always) more time than expected It is important to give openly (and often) information to the future clients Even more important is to have the representatives of the client groups participating in the planning process

8. Espoo TDC How does the Espoo TDC work? The TDC operator is Mobisoft, as in Tampere About 20 000 trips per month by TDC In addition about 300 trips per month in service lines and about 3 000 trips per month in common public transport Average waiting time in telephone calls is about 20 seconds The amount on feedback is moderate, about 100 calls per month (containing also calls about alteration of profile data)

9. Espoo TDC What has happened to the transport costs?

10. Espoo TDC What do the customers think about TDC?

11. Espoo TDC What about the future? Special school transports in the autumn 2006 Several other transports later (with consideration) Co-operation with other municipalities in Helsinki region by the year 2009?