1. Global JPO Workshop on Capacity Development Tbilisi, Georgia 25 th to 29th September 2006 Capacity Development Group (CDG/BDP) OHR/ JPO Service Centre Georgia Country Office OHR/Learning Resources Centre Global JPO Workshop on Capacity Development Tbilisi, Georgia 25 th to 29th September 2006 Capacity Development Group (CDG/BDP) OHR/ JPO Service Centre Georgia Country Office OHR/Learning Resources Centre (LRC)

2. Learning Resources Centre Office of Human Resources, Bureau of Management Learning for what? Build Capacity Enhance Performance Achieve Desired Results

3. Learning Resources Centre Office of Human Resources, Bureau of Management Learning Recall Matrix Learning or task Recall after 3 months 10% Recall after 3 Weeks 70% 72% 85% 32%65% Told “How to” Told & Shown Told, Shown & Experienced

4. Learning Resources Centre Office of Human Resources, Bureau of Management Factors Contributing to our Learning Strategy UNDP Learning Strategy (Input Model) UN Reforms Organization Priorities & Management Review HR Strategy Individual Staff Learning Needs CO/ Whole Office Learning Plans Regional Bureau Learning Priorities Academic Institutions Corporate Universities Global Organizations Organization Mandate & Priorities Clients’ Needs & Demands Global Best Practices in Learning

5. Learning Resources Centre Office of Human Resources, Bureau of Management Outputs of our Learning Strategy UNDP Learning Strategy Learning Incentives Blended Learning Solutions Leadership Development End-to-End System Integration Role Based Curricula Integrated Learning Framework Universal Access to Learning ( including World Campus) (Output Model) Knowledge Management- Learning continuum

6. Learning Resources Centre Office of Human Resources, Bureau of Management Outputs of our Learning Strategy (Output Model) Universal Access to Learning Practice & Advisory Operational/ Professional Leadership (to enhance Strategic focus) Community (to enhance awareness) Practitioner (to enhance proficiency) Specialist (to enhance subject -matter expertise) Four Level Practice Path Architecture Four Primary Role-based Curriculum Domains Programme Management Coordination Universal Access to Learning for External Clients: Other UN Agencies & National partners of COs (UNDP World Campus) Internal UNDP Staff through Integrated Learning Framework UNDP Learning Strategy Learning Incentiv es Blended Learning Solutions Leadership Developmen t End-to-End System Integration Role Based Curricula Integrated Learning Framework Universal Access to Learning ( including World Campus) Learning- Knowledge Management continuum

7. Learning Resources Centre Office of Human Resources, Bureau of Management Practice & Advisory Operational/ Professional Leadership (to enhance Strategic focus) Community (to enhance awareness) Practitioner (to enhance proficiency) Specialist (to enhance subject -matter expertise) Integrated Learning Framework for Universal access to Learning Four Level Practice Path Architecture Four Primary Role-based Curriculum Domains Programme Management Coordination

8. Learning Resources Centre Office of Human Resources, Bureau of Management VDA Practioner level Practice & Advisory Operational/ Professional Leadership (to enhance Strategic focus) Community (to enhance awareness) Practitioner (to enhance proficiency) Specialist (to enhance subject -matter expertise) Integrated Learning Framework for Universal access to Learning Four Level Practice Path Architecture Four Primary Role-based Curriculum Domains Certification in: Prince 2 Results based Prog. Management Certification in: Prince 2 Results based Prog. Management Certification in: HR Finance Procurement Certification in: HR Finance Procurement Programme Management Coordination Orientation to UNDP Basic Security in the Field Prevention of Harassment, Sexual Harassment & Abuse of Power Gender Journey ICDL

9. Learning Resources Centre Office of Human Resources, Bureau of Management Strategic Learning Initiatives … Universal Access –UNDP, UN Agencies, UNSSC –VDA World campus for Development Community –LMS gateway Universal Access to Learning for External Clients: Other UN Agencies & National partners of COs (UNDP World Campus) A win-win proposition for all: –Capacity Development of National partners: a key UNDP priority –Strengthen working relationships with partners: “Those who learn together, work together better!” –Revenue generation opportunity for us while our National Partners get highly valuable and context relevant learning opportunities at cost effective prices.

10. Learning Resources Centre Office of Human Resources, Bureau of Management Outputs of our Learning Strategy (Output Model) CD Prep work: (2 to 4 weeks before joining) EIU/Oxford Analytica Coaching & mentoring Shadow support CD Induction Ws (case based) (3 to 9 months) Strategic planning Change management Results-based management Team-building People Leadership Communication & Media skills Thought Leadership Ws Innovation & Creativity Democratic Governance Poverty Reduction Crisis prevention & recovery (2 to 3 years) Assessments & Coaching support for CDs Sabbatical and Case preparation (3 to 4 years or on reassignment) Online Courses on LMS for CDs Date of Joining Proposed Role based Curriculum eg: Country Director (CD) UNDP Learning Strategy Learning Incentiv es Blended Learning Solutions Leadership Developmen t End-to-End System Integration Role Based Curricula Integrated Learning Framework Universal Access to Learning ( including World Campus) Learning- Knowledge Management continuum

11. Learning Resources Centre Office of Human Resources, Bureau of Management Proposal for Role based Curriculum eg: Country Director (CD) CD Prep work: (2 to 4 weeks before joining) EIU/Oxford Analytica Coaching & mentoring Shadow support CD Induction Ws (case based) (3 to 9 months) Strategic planning Change management Results-based management Team-building People Leadership Communication & Media skills Thought Leadership Ws Innovation & Creativity Democratic Governance Poverty Reduction Crisis prevention & recovery (2 to 3 years) Assessments & Coaching support for CDs Sabbatical and Case preparation (3 to 4 years or on reassignment) Online Courses on LMS for CDs Date of Joining

12. Learning Resources Centre Office of Human Resources, Bureau of Management Outputs of our Learning Strategy (Output Model) Blended Learning Solutions Case-based Workshops (face-to-face) Collaborations with World class institutions Assessment for Development Coaching & Mentoring support Action planning and follow up Online Courses VDA curricula (Instructor led on-line) Self-paced web based courses CD-Rom based courses Modules on hand-held devices Simulations and e-Gaming UNDP Learning Strategy Learning Incentives Blended Learning Solutions Leadership Development End-to-End System Integration Role Based Curricula Integrated Learning Framework Universal Access to Learning (including World Campus) Learning- Knowledge Management continuum

13. Learning Resources Centre Office of Human Resources, Bureau of Management Outputs of our Learning Strategy (Output Model) UNDP Learning Strategy Learning Incentiv es Blended Learning Solutions Leadership Developmen t End-to-End System Integration Role Based Curricula Integrated Learning Framework Universal Access to Learning ( including World Campus) Learning- Knowledge Management continuum End-to-End System Integration Learning Management System (LMS) Learning Content Management System (LCMS) Knowledge Management Systems Performance Management System (RCA) Balanced Score Card/ MYFF reporting Talent Management & Competency framework Capacity Building tools Practice Experience Map (PEM) Interface with ERP data in ATLAS/ ICT

14. Learning Resources Centre Office of Human Resources, Bureau of Management Outputs of our Learning Strategy (Output Model) UNDP Learning Strategy Learning Incentives Blended Learning Solutions Leadership Development End-to-End System Integration Role Based Curricula Integrated Learning Framework Universal Access to Learning (including World Campus) Learning- Knowledge Management continuum Leadership Development at all levels Thought Leadership Seminars Online Knowledge-based Courses Sabbaticals Thought Leadership Leadership of People & Organization Leadership for Development Results Assessment for Development 360 degree feedback Leadership Style & Climate Belbin Team Roles Cultural Compass On-line (CCOL) MBTI/ DISC Coaching and Mentoring Leaders teaching Leaders Team based interventions Face to face Experiential workshops Action learning Projects

15. Learning Resources Centre Office of Human Resources, Bureau of Management Outputs of our Learning Strategy (Output Model) UNDP Learning Strategy Learning Incentiv es Blended Learning Solutions Leadership Developmen t End-to-End System Integration Role Based Curricula Integrated Learning Framework Universal Access to Learning ( including World Campus) Learning- Knowledge Management continuum Learning Incentives Best Learning Team/ Learning Manager Awards Innovation/ Creativity Building capacity Linking Learning to Results Sabbaticals Development assignments Short-term details Priority in premium Learning opportunities

16. Learning Resources Centre Office of Human Resources, Bureau of Management Outputs of our Learning Strategy (Output Model) UNDP Learning Strategy Learning Incentiv es Blended Learning Solutions Leadership Developmen t End-to-End System Integration Role Based Curricula Integrated Learning Framework Universal Access to Learning ( including World Campus) Learning- Knowledge Management continuum Knowledge Management – Learning continuum Knowledge (Product) Leveraging Knowledge networks for experiences that can be codified into knowledge products Thought Leadership Seminars Benchmark with best practice organizations Online Knowledge repositories Sabbaticals to convert experience into Knowledge products Learning (Process)

17. Learning Resources Centre Office of Human Resources, Bureau of Management New OHR/LRC website: enhanced access to Learning products and services

18. Learning Resources Centre Office of Human Resources, Bureau of Management What’s coming? New website to provide client friendly access to learning products and services including the LMS Role based Blended VDA Tracks co-branded with prestigious Universities and Institutions like Columbia University & LSE 5 core role relevant courses online instructor led 4 optional self paced online courses Online case study for application of learning Development assignment or project eg: Business Process Improvement Face-to-face workshop for skills and competencies Regional Deployment Global Learning Manager Workshop End-to-end Integration LMS-LCMS More Action Learning Programs (Current Pilots) Learning Incentives

19. Learning Resources Centre Office of Human Resources, Bureau of Management