Download presentation
Presentation is loading. Please wait.
Published byIrma Leonard Modified over 9 years ago
1
E-Business; Change, Opportunity, Challenge Carl Jacobson University of Delaware
2
Overview E-business and the Web Case Study: Procurement New Business Models Change Agents Application of Case Experience
3
Paper Requisition Carbon Copies Approval Routes $125/requisition Back-office Paperwork Feeds Purchasing System E-Business?
6
Electronic Requisition Electronic Paper Eliminate Middleman More Timely More Efficient $25/requisition No Business Change E-Business?
12
Web Buying Decision Support Hundreds of Vendors Tens of Thousands of Items No Contract Pricing No Purchasing Records Shipping Charges E-Business?
13
Consolidated Catalog One Location UD Select Vendors UD Select Items UD Contract Prices Enforce Purchasing Policies Monitor Purchasing Activity
22
UDMart Narrow Vendor Choices Tailor Product Choices Remove Purchasing Limits Streamline Accounting Replace Error Handling Invoke New Customer Service
23
UDMart Catalog Customer Decision Support Hi-tech, Hi-touch Policies and Limits Customization Leverage Existing Functionality E-Business?
25
New Business Model Changes Business Driver Changes Customer Decision Changes Outcomes Shifts from Provider to Customer Changes Back-office Service e-Business?
26
Back-Office Service Distributed Responsibility Maximize Contracts Departmental Advocates –Process Errors (more than “e”) –Not in Catalog –Contracts, Pricing, Selection –Buyer’s Notes
27
Course Registration Shopping Cart - Course Planner Catalog - Reg Booklet Proc Policies - Degree Req Buyer - Advisor Product Comparison - Evals Sales - Seats
28
Other Services Admissions App Decision Career Planning Choices Admissions Offer Decision Course Registration * Course Content * Financial Aid Planning Benefits, Grants, New Hire, …
29
Decision Support Related Information, “Web” Knowledge Product Comparisons Buyer’s Notes (Advisor’s) “What If” Calculations Self Assessments
30
E-Business Web –anyone, anywhere, anytime –serve, empower, engage Customer Decision Support Effective Business Change Back-Office Service Adjustment Lessons: Customer Service, etc.
31
e-Business Challenges Goals vs Outcomes Organizational Identity Process Ownership Power Shift –“teaching to learning” Market Segmentation
32
Evolution of Web Business Reference Information Electronic Paper Decision Support for Customer Market of One, “me- Business”
33
Future of the Web Resolve Disparity Software Model of Institution Infinite Views “Institutional Lens” Serve > Empower > Engage Build Community
36
More Information Web Initiatives: –http://www.mis.udel.edu/mai n/webinits UDMart: –http://www.udel.edu/udmart –999999999, 9998 Email: carlj@udel.edu
38
Reasons to “Own” Resolution of disparate systems Change business practices; easy, fast, inexpensive Ensure unique institutional presentation Become part of Internet wave Collect modules and components for future use Create ancillary systems Clone services for department and college use Control own destiny Share with others Avoid vendor obligations; ad banners, resellers Avoid high risk purchase or partnership Acknowledge culture of continuous change
39
Serve, Empower, Engage Self-Service - Serves Decision Support - Empowers Customization - Engages
40
Procurement Alternatives Procurement Service Storefront Software Storefront Service Web Malls Co-branded Web Store XML
41
UDMart Development Catalog Expansion Additional Decision Support Order Form Merge Internal Goods and Services Campus Surplus Exchange EDI Cartridges XML Interfaces
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.