1. E-Business; Change, Opportunity, Challenge Carl Jacobson University of Delaware

2. Overview  E-business and the Web  Case Study: Procurement  New Business Models  Change Agents  Application of Case Experience

3. Paper Requisition  Carbon Copies  Approval Routes  $125/requisition  Back-office Paperwork  Feeds Purchasing System  E-Business?

6. Electronic Requisition  Electronic Paper  Eliminate Middleman  More Timely  More Efficient  $25/requisition  No Business Change  E-Business?

12. Web Buying  Decision Support  Hundreds of Vendors  Tens of Thousands of Items  No Contract Pricing  No Purchasing Records  Shipping Charges  E-Business?

13. Consolidated Catalog  One Location  UD Select Vendors  UD Select Items  UD Contract Prices  Enforce Purchasing Policies  Monitor Purchasing Activity

22. UDMart  Narrow Vendor Choices  Tailor Product Choices  Remove Purchasing Limits  Streamline Accounting  Replace Error Handling  Invoke New Customer Service

23. UDMart Catalog  Customer Decision Support  Hi-tech, Hi-touch  Policies and Limits  Customization  Leverage Existing Functionality  E-Business?

25. New Business Model  Changes Business Driver  Changes Customer Decision  Changes Outcomes  Shifts from Provider to Customer  Changes Back-office Service  e-Business?

26. Back-Office Service  Distributed Responsibility  Maximize Contracts  Departmental Advocates –Process Errors (more than “e”) –Not in Catalog –Contracts, Pricing, Selection –Buyer’s Notes

27. Course Registration  Shopping Cart - Course Planner  Catalog - Reg Booklet  Proc Policies - Degree Req  Buyer - Advisor  Product Comparison - Evals  Sales - Seats

28. Other Services  Admissions App Decision  Career Planning Choices  Admissions Offer Decision  Course Registration *  Course Content *  Financial Aid Planning  Benefits, Grants, New Hire, …

29. Decision Support  Related Information, “Web”  Knowledge  Product Comparisons  Buyer’s Notes (Advisor’s)  “What If” Calculations  Self Assessments

30. E-Business  Web –anyone, anywhere, anytime –serve, empower, engage  Customer Decision Support  Effective Business Change  Back-Office Service Adjustment  Lessons: Customer Service, etc.

31. e-Business Challenges  Goals vs Outcomes  Organizational Identity  Process Ownership  Power Shift –“teaching to learning”  Market Segmentation

32. Evolution of Web Business  Reference Information  Electronic Paper  Decision Support for Customer  Market of One, “me- Business”

33. Future of the Web  Resolve Disparity  Software Model of Institution  Infinite Views  “Institutional Lens”  Serve > Empower > Engage  Build Community

36. More Information  Web Initiatives: –http://www.mis.udel.edu/mai n/webinits  UDMart: –http://www.udel.edu/udmart –999999999, 9998  Email: carlj@udel.edu

38. Reasons to “Own”  Resolution of disparate systems  Change business practices; easy, fast, inexpensive  Ensure unique institutional presentation  Become part of Internet wave  Collect modules and components for future use  Create ancillary systems  Clone services for department and college use  Control own destiny  Share with others  Avoid vendor obligations; ad banners, resellers  Avoid high risk purchase or partnership  Acknowledge culture of continuous change

39. Serve, Empower, Engage  Self-Service - Serves  Decision Support - Empowers  Customization - Engages

40. Procurement Alternatives  Procurement Service  Storefront Software  Storefront Service  Web Malls  Co-branded Web Store  XML

41. UDMart Development  Catalog Expansion  Additional Decision Support  Order Form Merge  Internal Goods and Services  Campus Surplus Exchange  EDI Cartridges  XML Interfaces