1. AV4 Customer Order Management for Avon Representatives

2. Features Maintain Customer Information Enter and Print Customer Orders Stores Customer Order History Produces Order / Invoices 19 Reports Available Track Expenses Product History Email Order / Invoices Online order entry

3. Main Menu Starting point for all features

4. Add a Customer Enter the customer demographic data All information is optional Two addresses available Three phone numbers Free form comments Award point tracking Business helper feature

5. Add a Customer

6. Find an Existing Customer Enter customer name Enter any other demographic data Partial information is allowed The search will find all customers that match the criteria Navigation between found customers is done with the left/right arrows on the customer update screen

7. Customer Search This search will find Jane Doe based on Jane & D & Reno being entered.

8. Order / Invoice Entry Enter each item ordered Program will auto fill most information based on product number Order quantity and Price quantity – To support 2 for 1, 3 for 1 or any combination Line Item Discounts / Order Discounts Backorder Support

9. Order / Invoice Entry

10. Products Supports automatic capture of product information as orders are entered. Has ability to import 3 rd Party campaign product databases Tracks inventory Optional ‘look for lower price’ feature

11. Products

12. Program Options Your demographic data Processing charge dollar amount 2 Tax Rates available Points Extra charges (S&H, Alaska/Hawaii surcharges) Screen / Report Fonts

13. Options

14. Reports Order / Invoices Campaign Totals Order Summary Campaign Summary CustomersLabels 13 more reports

15. Report Screen

16. Order / Invoice

17. Expenses Amount due Avon Internal expenses – items such as brochures, bags… External expenses – items such as stamps, printer paper … Mileage tracking

18. Expenses

19. Histories Find who order a product By product number By description By shade / fragrance By size Print history report

20. Histories

21. Histories

22. Utilities Delete Customers/Orders/Products Export database information 3 rd Party product database import Delivery Payments In Full Payments by Order Set / Reset customer flags

23. Utilities

24. Customer History Campaign Totals Order Details Ability to Print campaign totals Ability to print order details

25. Customer Campaign History

26. Customer Order History

27. Computer Requirements Windows (98, ME, XP) 30 MB Hard Drive Space 32 MB Ram for best performance Printer

28. Contact Information www.SierraSoftLtd.com excalibur@av4.com 620.212.9762 SierraSoft Ltd 710 Avondale Lane Aurora IL 60504

29. Thank You