1. 1 © 2004, Cisco Systems, Inc. All rights reserved. Hank Lambert Rick Moran Cisco IP Communications is changing the way that businesses communicate Cisco Confidential

2. Cisco IP Communications is changing the way that businesses communicate

3. 333 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA Cisco announces major enhancements to its IP Communications Systems Interoperability Q.SIG SIP Signaling H.323/SCCP for Video Q.SIG SIP Signaling H.323/SCCP for Video Productivity Video Telephony User Features Rich-media conferencing Video Telephony User Features Rich-media conferencing Business Resiliency Multilayer Security Installation & Serviceability Enhancements Deployment Options Multilayer Security Installation & Serviceability Enhancements Deployment Options

4. 444 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA What’s New! Video Telephony (realizing the 2 nd V in AVVID) Cisco CallManager 4.0 Cisco MeetingPlace Cisco CallManager Express 3.1

5. 555 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA The New Network Paradigm E-mail Collaboration Calendar Video- conferencing Web Application Audio- conferencing Instant Messaging Telephone Services Voice Messaging Contact Center

6. 666 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA Introducing Cisco Video Telephony (VT) Advantage Cisco VT Advantage enhances a phone call by automatically adding person-to-person video Uses phone features to enable users to transfer, conference, mute, forward, or put on hold the video-enabled phone call Cost-effectively integrates the simplicity of the phone call with the human element and personal effectiveness of video Productivity

7. 777 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA 7960 IP Phone Association Video Agent running on PC, associated with IP Phone PC associates with IP phone Phone registers as a video capable phone Convergence in Action! Voice Video Audio on the Phone Video on the PC (Cisco USB Web cam) Dialing Initiate Voice/Video Call from IP phone Cisco Video Telephony (VT) Advantage Productivity

8. 888 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA Cisco Video Telephony Makes Video a Phone Call Customers can: Make a video call as easily as voice Preserve investment in Cisco CallManager and H.323 video conferencing equipment Partners can: Make video as easy to deploy as voice Make video as easy to manage as voice Make video as easy to purchase as voice Make video part of Cisco CallManager Productivity

9. 999 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA What’s Different? Why Video hasn’t worked Difficult for users Hard to install Expensive to buy Expensive to use Unreliable Poor Quality Video Separate System Why VT Advantage works A phone call Plug in USB camera <$200/user (list) Uses your IP network CallManager Reliability Broadcast Quality Video Integral to IP Communications Productivity

10. Cisco Video Telephony – Call Transfer 1. Call to desk phone answers with voice2. Transfers to video system 3. Answers 4. Video connects Productivity

11. 11 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA IP Video Telephony Components H.323 Room System Existing IP Phones with Video (VT Advantage) Available today from Partners Tandberg, Radvision, Polycom Providing Single Dial Plan and Call Control Managing Video Resources CallManager 4.0 Cisco only Video Telephony MCU Integration with CCM via SCCP Enables Ad-Hoc Conferencing for Video Devices IP/VC 3.2 plus Cisco USB Camera H.263 compliant Interoperates with H.323 Video Telephony Advantage IP/VC 3.2 plus H.323 Office System Tandberg SCCP endpoints

12. 12 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA CallManager 4.0 delivers traditional features to users Hunt group enhancements –Broadcast, Circular Hunt Logic Malicious Call Trace Improved call handling per IP Phone iDivert IPMA enhancements Call Join Direct Transfer Barge enhancements Privacy Assign URL to any line button Productivity

13. 13 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA Interoperability Enhancements enable flexible deployment options Connecting the Past QSIG Connecting the Present H.323 video to Cisco SCCP video Connecting the Future SIP Signaling IEEE 802.3af power Interoperability

14. 14 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA VMail Apps SCCP Phones SoftPhones Cisco IOS SIP Gateway Session Initiation Protocol (SIP) Intended / Supported Scenarios Microsoft Messenger Cisco SIP IP Phone VMail Apps SCCP Phones SoftPhones ConfXcodeConfXcode InterCluster Trunk Calls (via CSPS or directly between Clusters) Call Admission Control done via “Locations” – No RSVP support Calls via Proxy to Select SIP Endpoints and Gateways SCCP MGCP H.323 CTI SIP Interoperability

15. 15 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA Cisco CallManager 4.0 contains key installation and serviceability enhancements Malicious Call Trace Trace Collection Tool (New) Enhancements to Real-time Monitoring Tool CDR Analysis & reporting enhancements to add video telephony Enhancements to Bulk Administration Tool to simplify deployment Enhancements to Tool for Auto-registered Phone Support (TAPS) Business Resilience

16. 16 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA Applications Secure Unity Customer Contact Include Video Secure Unity Customer Contact Include Video IP Telephony Security: Build it in Layers CallManager Minimize Win2K services NTFS Secure IIS Lock down SQL IDS/virus A Allow only call control, LDAP, management Control source addresses Allow only call control, LDAP, management Control source addresses Firewall or ACLs Outside World Voice over I-Net using V3PN IOS DoS tools Network IDS Endpoints Separate voice and data VLANS Disable GARP and voice VLAN on PC port Separate voice and data VLANS Disable GARP and voice VLAN on PC port Campus Network High availability Use VLANs IP filters @ voice and data network Avoid NAT Secure access High availability Use VLANs IP filters @ voice and data network Avoid NAT Secure access InternetPSTNIP WAN Business Resilience

17. 17 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA Secure Communication Security Requirements Security Requirements Systems Approach in Action Manage Identity and Trust Threat Defense Applications Multi-Level Admin Certificate Trust List SSL/https H.323/SIP standards Toll Fraud Mitigation Min unused services Call Processing TLS (SSL) to phones IPSec to gateways Secure enrollment Digital Certificates Mutual Authentication Secure management Hardened OS Integrated CSA Anti-Virus Infrastructure VLAN segmentation V3PN Route authentication DAI, IP Source Guard Firewall IDS/IPS Standard AAA 802.1X DHCP Snooping Endpoints Ignore GARP Disable PC access to voice VLAN Digital Certificates Signed Firmware Signed Configs Authenticated and Encrypted TLS Signaling and SRTP Media Business Resilience

18. 18 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA Security: Host-Based Intrusion Prevention, Cisco Security Agent (CSA) CSA agent bundled with CallManager, Unity and IPCC Express at no charge Host-based Intrusion Protection Network Worm Protection Operating System Hardening Web Server Protection From Signature-Based to Policy-Based Centrally administered, with distributed, autonomous policy enforcement Effective against existing & previously unseen attacks Business Resilience

19. 19 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA New Endpoints add to the comprehensive IP phone portfolio NEW ! VT Advantag e -Ready NEW ! Productivity

20. 20 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA New Deployment Options Local Cisco Unity Express with centralized Cisco CallManager processing Voice mail and automated attendant services are locally delivered Signaling only on the WAN – minimizes bandwidth and QoS needs Eliminates media on WAN or PSTN calls for centralized AA Survivable Remote Site Telephony for Cisco Unity Express provides added resiliency Fallback to primary, secondary, tertiary Cisco CallManager supported Business Resilience

21. 21 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA Cisco CallManager Express/Unity Express Router-based telephony offering for 100 users or less with typical Key System/ Low End PBX like telephony features Call Park 7905/12 Additional Language Support 7920 native type support Call Forward All Digit Restriction H.450.2/3 Configuration H.450.12 Capabilities Exchange Voice mail and Automated Attendant for the small office or branch Choice of two form factors – network module or advanced integration module (New!) Two call control options; Cisco CallManager (New!) and Cisco CallManager Express Enhanced Automated Attendant (AA) features Cisco CallManager Express 3.1 Fully integrated into Cisco 2600XM, 2691 and 3700 series access routers Cisco Unity Express 1.1 Productivity

22. 22 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA Cisco MeetingPlace Rich-Media Conferencing Fully integrated, On-Net, Rich Media conferencing Deployed On-Net – behind the corporate firewall – for maximum cost savings, integration and security Connects to CallManager using H.323 or SIP Available either as a product purchase or outsourced deployment Productivity

23. 23 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA MeetingPlace 8100 Series System Cisco MeetingPlace 8106 MeetingPlace 8112 Carrier grade 12 slots Chassis Up to 960 IP ports (SIP, H.323, G.711) Up to 1152 T1, 736/960 T1/E1-PRI MeetingPlace 8106 6 Slots Chassis Up to 480 IP ports Up to 576 T1, 368/480 T1/E1-PRI Integrated audio and web conferencing solution Integrated reservationless and scheduled meetings Mixed IP Telephony & TDM Leading integration with Outlook and Lotus Notes Extensive audio features and meeting controls Scalable with clustering multiple systems together Built in system redundancies Multiple language support & LDAP integration Productivity

24. 24 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA Introducing CallManager Release 4.0 Redefining enterprise network applications voice, video conferencing Enhancing security Enhancing features Enhancing interoperability Enhancing manageability Easy migration to IPC Cisco IP communications continues to drive forward 14,500+ IP Communications customers 2.5M+ IP phones shipped 2.1M+ Unity seats shipped 690,000 Contact Center agent seats shipped 75,000+ MeetingPlace Concurrent Licenses 13.9M+ VoIP ports shipped

25. 25 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA Cisco = Productivity

26. 26 © 2004, Cisco Systems, Inc. All rights reserved. CM 4.0 AR/NDA