1. Morale and Welfare Presentation to Divisional Commanders O Group Toronto, 25 April 2015 Mr. Bruce Pickard VP Information Services / Chief Information Officer Canadian Forces Morale and Welfare Services

2. Introduction Organization and background Vision Programs, services, and initiatives 2 Agenda

3. Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces” – Number varies due to casual employment, esp. in summer – 2,125 full time, 1,066 part time, 2,395 casual – 40% CAF affiliation (Retired and/or Family) 253 Canadian Armed Forces members 153 National Defence public servants 1,000 at Military Family Resource Centres (locally employed) Plus many, many volunteers 3 Defence Team – Morale & Welfare

4. CFMWS 5,600 to 6,000 Employees Canadian Coast Guard Canadian Security Intelligence Service (CSIS) Citi Bank Nav Canada 4,500 3,311 5,000 4 Defence Team – Morale & Welfare

5. Organizational View 5

6. Full governance assigned to CDS Authorities delegated to DGMWS as Managing Director of NPP NPP Board serves as an advisory board: – Provides stakeholder input to CDS – Strategic plans, policies and direction – NPP investments – Approval of audited financial statements NPP Board and AFC engagement is key – NPP is a “Chain of Command” responsibility 6 NPP Governance

7. $4.11M 7 (FY 13/14) Operational Funding

8. Fiscal Resources NPP net worth / publicly funded expenditures FY 2013-14 8 Public Funds

9. Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families: One Community, One Million Strong 9 My Vision

10. One Community, One Million Strong Serving Members (Reg. & Res.)130K Families of Serving Members144K Former Members595K Dependants of Former Members350K Other Eligible Members150K 1 MILLION 10

11. Morale and Welfare Services Directory Choose the description that best matches you from the list of categories. View the full catalogue of CFMWS services that may benefit you and follow the links to learn more. Answers one simple question: What services are available to YOU? 11 Visit: www.cfmws.com/YourServices

12. PSP by the numbers Fitness 94,527 FORCE evaluations (as of 31 March 2014) 8 Regional Adapted Fitness Specialists supporting over 500 JPSU clients Human Performance 1,534 CAF Personnel took part in the development and validation of FORCE Nearly 5,000 surveys administered to better understand what could help CAF Personnel get more active Health Promotion 3,900 courses offered 23,600 participants Sports Over 20,000 Intersection sport competitors 91 Regional competitions – 3,500+ competitors 18 National competitions – 1,800 competitors Recreation and Speciality Interest 6,000+ Recreation activities 100,000+ Recreation participants 325 DND facilities involved Messes 175 Reg Forces Messes 280 Res Forces Messes Newspapers 250,000 readers 85,000 copies distributed Golf 14 locations across Canada Community Gateway Website 139,000+ monthly visits 328,000+ page views 12

13. PSP – FORCE Visit: www.cfmws.com/forceprogram 13

14. PSP – DFIT.CA Introduce Reactive Interface and Mobile Site (Fall 2014) Focus on fitness required for operations Exercise Prescription for FORCE Evaluation 14

15. Access to: Golf: 14 locations across Canada and 7 social clubs using civilian courses Marinas and Sailing: 8 locations Campgrounds & Cabins: 5 locations Rod and Gun Clubs: 7 locations across Canada Horseback Riding: 4 locations across Canada Curling: 7 locations across Canada Skeet Shooting: 5 locations across Canada www.cfmws.com/en/AboutUs/PSP/specialtyinterest 15 PSP Specialty Interest Activities

16. 16 Commercial Services SISIP Financial Term life insurance plans including Long Term Disability (LTD) and Vocational Rehabilitation Program (VRP) – no exclusions for war, dangerous occupations, hobbies, volunteer activities or sports; – 139,971 lives insured under SISIP plans ($29.307B in coverage, $43.3M paid to beneficiaries) – 92,465 members protected under LTD ($176.75M paid out when combined with the VRP) Accidental Dismemberment Insurance Plan – Covers injuries or illness attributable to military service; Financial Planning – Personalized recommendations, investment advice to assist clients in achieving their financial goals (8,433 clients in 2014 with assets of $352M invested); Canadian Armed Forces Savings Plans – Introduced in Nov., 2014 “the new and easy way to pay yourself first” (60 clients with assets of $146K invested); Canadian Forces Group Retirement Savings Plan – Replaced by the “new” Canadian Armed Forces Savings Plans this was the original “do-it-yourself” savings option (3,124 clients, $136.2M invested); Financial Counselling – Free, confidential support providing solutions for various financial issues, with access to CFPAF loans and grants and other SOT programs; Personal Financial Management Education – Courses for recruits and officer cadets.

17. Comparative costs: SISIP FinancialIndustry Standard Financial Planning (No commission) $6 - $12/month (depending on rank) Includes one free income tax return Approximately $100/hour 1 or 1% - 3% of assets under management 2 $59 for one basic income tax return 3 Financial Counselling (Confidential) Free Approximately $120 4 / session or enrollment Fee of 15% of total debt + monthly charge of $50 + cancellation fee 5 Insurance ($100,000 in coverage / 25 year old male / non-smoker) $6/month Varies $11 - $13 /month 6 1 CBC News (April 2012) / MoneySense Magazine (October 2012) 2 moneysense.ca – Where to find a fee-only Financial Planner 3 H&R Block 4 Credit Canada 5 debtfreesolutions.ca – Consumer Credit Counselling sample contract 6 Compulife Software Inc. 17 Commercial Services SISIP Financial

18. Life insurance plan advantages: SISIP Financial Industry Standard No exclusion for war riskMay be excluded or declined No exclusions for dangerous occupations, hobbies, volunteer activities and/or sports Some or all may be excluded or increase in premium Less stringent medical underwritingLengthy medical required No medical required to convert insurance after release (If done within 60 days of release) Not available Includes Accidental Dismemberment clauseCost to purchase Free coverage for Dependent Life of $10,000Cost to purchase 18 Commercial Services SISIP Financial

19. 19 Commercial Services CANEX CANEX.ca launched (2014) Operates 39 Outlets on Bases/Wings across Canada – 10 Retail – 8 SuperMarts (2 with petroleum) – 18 ExpressMarts (5 with petroleum) – 2 Grocery – 1 LiquorMart Sales of $130M in FY 13/14 Over 3.95M customer transactions annually 180 Concessions offering additional goods/services

20. 20 Commercial Services CANEX CANEX.ca – Delivering a consistent and familiar shopping experience ̶Featuring Pride of Association Kit Shop merchandise, Military affinity products & programs and brand name merchandise with extended aisle (certain categories) ̶Free shipping (with exceptions) and flexible options ̶Soon to be available the “CANEX No Interest Credit Plan” ̶Mobile friendly TACTIX Boutiques with Kit Shops and Pride of Association merchandise ̶Elite line of clothing and accoutrements No Interest Credit Plan: ̶12, 24 or 36 month plans (No money down, not even the taxes), 12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%) National vendor partnerships: ̶Tim Hortons, ARAMARK (Food Services), OK Tire, Pizza Pizza, Subway

21. 21 Commercial Services CANEX Tim Hortons Kiosks: A partnership for 20 years – with 19 new locations to roll out over the coming years The Personal Home & Auto Insurance: Coverage that fits your way of life. − Home: All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters coverage for DND controlled quarters − Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and more − Portability: If you should move, are transferred or retire within Canada Home Heating Oil Rebate Program: Discounts on regular delivered price of home heating oil – Participants save up to 8 cents per litre

22. Mission Through an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel, their families and the families of the deceased. Ottawa 22 Joint Personnel Support Unit (JPSU)

23. 24 Integrated Personnel Support Centres across Canada: Personnel support through multi-disciplinary staff and linkages to VAC, SISIP Financial, PSP, MFRC and Base/Wing agencies Responsive to Commanding Officers Return to Duty Program: Total accumulated Return to Duty is 1474 personnel. To date, 334 personnel have been returned to full time duty, and 828 personnel have been assisted in their transition. National Return to Duty averages: approximately 22% (FY 2014-2015) Casualty Administration and Advocacy: Home adaptations/special needs equipment, vehicle adaptations, home assistance ; Assistance through Funds Peer Support: Operational Stress Injury Social Support (OSISS), Soldier On, Injured Soldier Network, Helping Others by Providing Empathy (HOPE) Outreach & Education: Average 100 briefings a month across the country, training of approx 1,100 Designated Assistants per year 23 Joint Personnel Support Unit (JPSU)

24. Posted to JPSU1,678 Supported by JPSU (but not posted) 4,144 Total5,822 24 Personnel currently being tracked by JPSU Joint Personnel Support Unit (JPSU)

25. 25 Transition Services National Coordination of all Career Transition activities: – Second Career Assistance Network seminars, – Medical seminars, Long Term Planning seminars – Career Transition Workshops – Transition support and programs specific to ill & injured, – Publications/tools that support transition counselling. Liaise with other organizations: VAC, ESDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others. Canada Company – Military Employment Transition (MET) Program A one-stop self-directed web-portal for all things related to transition for serving and retired military members. Serving as a bridge between business and community leaders and the CAF/VAC. Includes Corporate Canada employers, Entrepreneurship, Education, Franchising opportunities and transition tools for members and employers. 137 Military Friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.

26. Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University, Enactus and Canadian Youth Business Foundation Prospect: Forces @ Work: Sustainable Job Placement Pilot Project H2H: Helmets to Hardhats Association of Canadian Community Colleges (ACCC) The Canadian Franchise Association: Military Veterans Program Forum for International Trade Training (FITT) In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force: Vocational Rehabilitation Program – Serving Members (VRPSM) Priority Hiring – Public Service Integrated Transition Plan 26 Transition Services

27. Serving and Former Regular Force and Primary Reserve Members One additional family member allowed in plot May apply for entry without further obligation Pre-arrangement services available 27 National Military Cemetery

28. Veterans Affairs Liaison VAC-CAF Steering Committee VAC Liaison Officer CAF/VAC Program Continuity Manager VAC Director CAF Members Integration and Transition Management 28

29. To contribute to the well-being of military families, enabling a mission-ready force that protects Canadians and Canadian interests across the country and around the world. Military Family Services manages: Military Family Services Program, including funding and oversight of Military Family Resource Centres Family Information Line and www.familyforce.ca Children’s Education Management – education compensation and benefit entitlements, access to Canadian Armed Forces overseas schools and guidance counseling services 29 Military Family Services

30. Support for serving members (Regular and Reserve) and their families who face issues that arise due to conditions of service (i.e. mobility, separation, risk) Mental health support Child care Access to health care Spousal employment 30 Military Family Services Community integration Transition support Education transitions Special needs of loved ones

31. 31 Military Family Resource Centres – On Base, In Person 32 in Canada, with programs and services in the United States and Europe Third party, non-profit organizations located on Bases/Wings/Units or through outreach programs Provide services in both official languages Family Information Line (FIL) – Informed, Connected and Supported 1-800-866-4546 – Now 24/7 service, confidential, bilingual, information and supportive counselling 1,553 calls made to the FIL, 1,427 calls to the automated system that has deployment information (2014) www.FamilyForce.ca – For and about Canadian military families A portal to all MFRCs for local information, useful general information of interest to all Canadian military families 396,182 visits to the FamilyForce site (2014) Military Family Services

32. Nb: Stats do not include several populations which fall within MFS population served, including children over 19 years, parents of CAF personnel and relatives. Military Family Members (2014) 32 USA 662families 1,228family members 53.6%children CANADA 52,413families 115,320family members 62,907children -3.9%change, 2008-14

33. Military Families Fund − > 2,000 members annually receive individual/program support Soldier On Fund − Physical fitness supported for > 1,000 ill/injured members Hospital Comforts Fund − ~300 serving members annually receive support in hospital Operation Santa Claus − Deployed members (~2,600) receive a holiday gift package Boomer’s Legacy − “Helping our Soldiers Help Others” at home and abroad Natasha’s Wood Fund 33 Support Our Troops Programs

34. Examples: Army Run: Generated almost $1M in funds for the MFF and Soldier On during the past 4 years (2011-2014) Graham Group Charity Golf Tournament: Golf tournament generated almost $200K for the MFF (2011-2014) Royal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin campaigns to highlight the CAF and the sacrifices of military members and their families, collectively generated $200K for the MFF. Honourable PM Stephen Harper – History of Hockey book: Released Fall 2013, all proceeds to MFF. Winnipeg Jets True North Foundation: Will donate $75K to the MFF/Soldier On yearly for the next 10 years. Canadian Tire Corporation: Donated $150K in sports equipment to support Base/Wing Recreation Programs 34 Support Our Troops Program

35. Supports former and currently serving members with a mental or physical injury/illness to adopt an active lifestyle through sport and recreation Over $2.3M has been disbursed to provide access to equipment, training and events allowing participants to: – learn a new sport such as skiing, horseback riding, fly fishing, and kayaking; – train with and compete against soldiers with similar injuries and illnesses from other nations; and – push their physical and mental limits through participation in regional and national sporting events. $3.5M has been raised by donations from Canadians, corporations and other organizations 35 Soldier On Fund

36. 36 Soldier On Participation 1,040 Total members supported by Soldier On

37. Soldier On Program Events 2015 37 Soldier On National Ski Camp (Mt Washington, BC) – Feb 3 rd Annual Allied Winter Sports Camp (Whistler, BC) – Feb Saddle Up Soldier On – RCMP (Ottawa, ON) – May Soldier On Multi-sport Camp (Esquimalt, BC) – May Soldier On National Golf Camp (GTA, ON) – May UK Help for Heroes Big Battle Field Bike Ride (FRA/UK) – Jun Soldier On National Fishing Camp (New Brunswick) – Jun St Andrews Legacy Golf (Scotland) – May/Jul/Aug Soldier On Range Camp (Meaford, ON) – Sep Canada Army Run (Ottawa, ON) – Sep Soldier On Trek (AB/BC) – Oct Soldier On Scuba (Halifax, NS) – Nov

38. The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel. In summer 2014, more than 570 children of military members enjoyed a complimentary week at Camp Maple Leaf, Muskoka Woods, and other camps across the country. The Military Families Fund has underwritten the cost of camp registrations. 2015 camp registration is now open. 38 SOT Summer Camps

39. Launched in January 2012 Program is available to CAF members (former and currently serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a result. Eligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and Mexico. Annually, more than 40 CAF members/families benefit from this program. 39 Vacations for Veterans Program

40. SOT programs / funds attracting significant contributions from Canadians – Individual donations of dollars and products / services – Proceeds from third party events – Contributions from events / campaigns held by charitable organizations e.g.: True Patriot Love, Canada Company and Wounded Warrior As number and complexity of events increases – There are greater demands for DND/CAF support – There is little adherence to policy provisions and – There are diminishing efforts to align with CAF priorities Some external organizations competing with internal NPP “charities” 40 NPP Outreach

41. SOT Program / Third Party Outreach DGMWS is the CAF OPI: Registering organizational events Coordinating to avoid duplication and scheduling conflicts Assisting in staffing requests for public support, military equipment and/or personnel Approving the use of any official logos and/or images within their promotional materials Assisting with senior CAF representation at key events Concluding MOUs for complex relationships/partnerships Providing feedback on the success of donations 41

42. Key relationship with BMO, Bank of Montreal Personal Banking: Saves the current 10,000 members approximately $1 million in banking fees every year Customized Mortgage Plans and Student Line of Credit: Highly competitive rates ABM/ATM: Over 900 branches and 2681 ATMs across Canada so that you can easily receive uninterrupted service as you move SOT MasterCard: Contributed over $200,000 to morale and welfare programs and services since the inception of the Program Student Line of Credit: For post-secondary education Sponsorship: Army Run and many local programs Canadian Defence Community Banking Program (CDCB) 42

43. 43 Comparative costs: CDCB Performance PlanIndustry Standard $5.45/monthVaries from $11.95 to $14.95 / month depending of the institution 2 free monthsNone Fee waived with $3000 minimum balance Fee waived with $3000-$4000 minimum balance depending of the institution Unlimited transactions Earn Air MilesNone Canadian Defence Community Banking Program (CDCB) The following is a comparison of similar banking programs available in Canada. Source: www.fcac-acfc.gc.ca/eng/resources/publications/banking/

44. Official discount program of the CF Members can save at more than 26,000 locations locally, nationally and worldwide Travel and leisure / Everyday discounts Visit: www.cfappreciation.ca 44 CF Appreciation Program

45. CF R&R Club: Linked to US Armed Forces Vacation Club Linked to Gov Rewards and International Cruise Excursions Access to 3,500 accommodations in 80 countries starting at $369 USD per week Access to cruise lines, airlines, and 3,000 US golf courses at guaranteed low prices. 45 CF Appreciation Program

46. CF R&R Club – Examples: Visit: www.cfappreciation.ca Silver Lake Resort, Kissimmee, Florida 7 nights/$369 USD Barnsdale Country Club Rutland, England 7 nights/$369 USD Wyndham Ka'eo Kai Kauai, Hawaii 7 nights/$369 USD 46 CF Appreciation Program

47. Confirms that an individual is a member of our One Community – One Million Strong Provides access to MW programs, services and facilities Over 125,000 CFOne Cards issued Multi-phased approach Phase 1: (22 Oct 13) access to the CANEX Loyalty Program and CF Appreciation Program Future Phases: expanded to include access to select PSP programs and services; administration of mess fees, access to clubs and activities, as well as other MW services. 47 CFOne Card

48. CFOne Card Benefits CANEX Rewards Program Easier to earn and redeem points Points balance printed on receipt Redeem points directly in-store CF Appreciation Program Discounts and savings at thousands of industry partners at locations locally, nationally and internationally Access to R&R Club which includes: –Armed Forces Vacation Club –Gov Vacation Rewards –Anderson Vacation 48

49. Questions? 49