1. A+ Certification Guide Chapter 10 Mobile Devices

2. Chapter # 10 Objectives  Mobile Device Hardware –Basic hardware used by mobile devices –How to upgrade and replace memory cards and batteries  Mobile Operating Systems –Differences between open-source and closed-source operating systems such as Android and iOS. –Where to find applications and adjust displays. –GPS and how it relates to mobile devices is briefly covered.  Mobile Network Connectivity –Network connectivity and how to connect email accounts  Mobile Synchronization –Learn how to connect and synchronize iOS and Android-based devices’ files and settings.  Mobile Security –How to secure a mobile device through passcodes, antivirus software, and operating system updates –Backing up data, remote wiping of data, and soft and hard resets

3. Mobile Device Hardware  RISC processor  Touchscreen  DDR memory  Lithium Ion Polymer – Often integrated into the device and nonreplaceable  Micro USB ports – Battery charge via micro-USB port  Mobile devices are not generally upgradeable except for software

4. Mobile Operating Systems  Android versus iOS  Android: –Open Source code –Google sponsored OS –Linux-based –Used on smartphones, tablets  iOS: –Closed-Source code –Apple sponsored –Program licensees pay a fee to create/sell applications  Windows CE or Windows Mobile also an option

5. GPS and Geotracking  Global Positioning System –Worldwide System of Satellites –Requires a GPS receiver  Must be enabled on tablet or phone  Geotracking –Tracing and recording device location over time –Can be disabled by disabling GPS receiver

6. Mobile Network Connectivity  Global System for Mobile Communications –GSM Cellular Connectivity 3G/4G Transmitter/Receiver adapt to slowest device  Wi-Fi Networks –Uses WLAN antenna 802.11b/g/n Searches for available networks (SSID) Select appropriate SSID and enter password Troubleshooting involves –Adjusting range to be closer to wireless transmitter –Selecting correct SSID –Matching the encryption method

7. Add a Wi-Fi Network  Settings  Wireless & Networks.  Wi-Fi Settings.  Scan for networks.  Enter the SSID if required.  Enter the passcode.

8. BlueTooth  Used for short distances  Useful for adding input/output devices –Keyboard/mouse –Microphone –Headphone –Printer  Troubleshooting involves –Checking other device for BlueTooth-enabled connection –Checking charging levels of batteries –Checking range (10 meters) –Restarting the device

9. Email Configuration  Web Based email  POP3, IMAP, Exchange  Troubleshooting email issues –Check Internet access. –Verify username passwords are typed correctly. –Check port numbers to see if default or other port is used. –Check security settings for SSL or TLS.

10. Mobile Synchronization  Synchronizing an Android Device to a PC  Synchronizing an iPad2 to a PC  Other Devices

11. Mobile Sync Screen for HTC

12. iPAD Synchronization  When Mail, Contacts, and Calendar is highlighted, a details screen displays on the right.  Sync is the third option from bottom.

13. Mobile Security  Protecting against Stolen or Lost Devices  Use of Passcode for screenlock –Numbers –Drawing a pattern on the display  Settings  Security

14. iPad  Go to Settings  General.  Tap Passcode Lock.  4-digit passcode is a default. –More advanced passcodes can be enabled.

15. Protecting Against Compromised or Damaged Devices Use system updates to download the latest set of patches. Know how to use a device locator application. Know how to back up data and restore data to a system that has had a hard reset.

16. Management of Mobile Devices  Mobile Device Management –McAfee –AirWatch –LANDesk –Sybase  Software used to manage large numbers of users in organizations

17. Troubleshooting Tips  Turning Off Applications and Resets –Soft Reset –Hard Reset  On Android –Settings  Application s  Running Services –This figure shows running processes. These can be individually disabled or turned off.  Hard reset returns unit to factory defaults. All settings and data are lost.

18. What Have You Learned? –Name at least two major mobile devices in common use. –What is the difference between a soft reset and a hard reset? –What security measures can be taken to protect a device from unauthorized use?

19. Chapter # 10 Summary  Mobile Device Hardware –Basic hardware used by mobile devices –How to upgrade and replace memory cards and batteries  Mobile Operating Systems –Differences between open-source and closed-source operating systems such as Android and iOS. –Where to find applications and adjust displays. –GPS and how it relates to mobile devices is briefly covered.  Mobile Network Connectivity –Network connectivity and how to connect email accounts  Mobile Synchronization –Learn how to connect and synchronize iOS and Android-based devices’ files and settings.  Mobile Security –How to secure a mobile device through passcodes, antivirus software, and operating system updates –Backing up data, remote wiping of data, and soft and hard resets