1. Membership Survey Summary

2. Length of Service

3. Expectations 90 % of respondents indicated expectations were being fully met! Top responses for expected benefits of being a member Training Networking/Collaboration Regulatory updates/information on federal & state issues Professional development

4. Suggestions Top responses on how we can improve:  Better communication regarding: Membership status and demonstrating appreciation for joining Status of volunteer forms and committee needs  Timely alerts of regulatory changes  Direct mentoring of new members or new FAA’s to help with networking

5. Office Challenges A reminder to all that you are not alone! Top responses for the challenges facing offices: Keeping up with regulatory changes at federal and state levels Appropriate resourcing (staffing levels, budgets, technology/automation needs) Funding and service of students

6. Conferences The debate continues...  How many? Where? When?  No consensus by membership responses  Further discussion is taking place by Exec Committee So stay tuned...

7. Website 65% indicate they visit the website monthly or quarterly Top uses of website Conference Information News & Updates College Goal Sunday Information Bits & Bytes Membership Directory

8. Website How can we improve? Notice or updates on key federal & state regulatory issues Keep site updated/too stale with outdated information State aid information updates Blog/discussion postings Volunteering gives you a chance to help make these suggestions a reality!

9. Why Non Members?

10. Thank you for responding so that we can know how to better serve you