1. Communication Skills Second Vice District Governor Training

3. Session Objectives Recognize the communication process Identify effective communication skills Utilize effective communication skills Promote cross-level communication within the district

4. Communication: A two-way process in which participants exchange thoughts, messages, or information through speech, signals, writing, or behavior.

5. 4 Skills for Effective Communication Active Listening Non-Verbal Communication Direct Expression Giving/Receiving Feedback

6. Active Listening Pay attention – mentally and physically Do not rely on memory Defer judgment Paraphrase for clarity Summarize for understanding

7. Facial ExpressionsBody movement/posture GesturesEye Contact Non-Verbal Communication

8. Direct Expression Use “I” statements to convey thoughts and feelings without conveying blame, criticism, or accusations. “You are not listening to me.” “I would like the opportunity to be heard.”

9. Giving/Receiving Feedback Receiving Feedback Listen Actively Ask for Examples Resist Debate Process Feedback in Your Own Time Giving Feedback Be Supportive Be Direct Be Specific Be Thoughtful Be Timely

10. Cross-Level Communication DISTRICT Zones Clubs

11. Session Objectives Recognize the communication process Identify effective communication skills Utilize effective communication skills Promote cross-level communication within the district

12. “Communication works for those who work at it.” - John Powell