1. Break out Session Undocumented Migrants Michele Levoy Eberhard Schatz Joost den Otter

2. Key issues in the field Differences in different countries –Better of in prison? Lack of knowledge –Service users: > Do not know, do not use –Service providers: > discrimination Cultural competence

3. What is done already Best practice should be respect, protect and fulfil HR-treaties French/Greece: permit to stay on humanitarian grounds (incl working permit) Nl: free services interpreter Is: Court order for NGO to deliver medication to deportee

4. Recommendations I Countries should see benefits of migrants (Public health, NAP SIS) Need to collect disaggregated data by states, CSO, NGO etc Improve knowledge by training of all levels of service providers

5. Recommendations II Access to HOLISTIC treatment (health is not only absence of …. But..) I.e. social workers, psychologist, community workers etc Monitor health care access in countries of origin / stay i.e. continuity of care is guaranteed. Special focus on vulnerable groups e.g. children Sensitizing of media by communities themselves incl UDM in a participatory way as to avoid stigmatisation