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Helene Blowers Public Services Technology Director Public Library of Charlotte & Mecklenburg County Hblowers@plcmc.org Hblowers@plcmc.org Computers in Libraries, April 2007 From Core Competencies to Learning 2.0
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Technology Surge 2000 2001 2003 2004 2005 2006 2007 Explosion of technology options Greater demand for services Higher & Higher user expectations Everyone is a creator
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A Decade of Change Funding TechnologyFacilitiesCollectionsStaffing The Old Model
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A Decade of Change Funding Highly Skilled & Trained Staff The New Model Technology Real & Virtual Collections Real & Virtual Facilities
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Core I Core II Core III Core IV PLCMC’s Information Technology Core Competencies
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Core I Basic competencies, such as: Accessing the Intranet Entering timesheets in myHR Printing Saving files
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Core 1 Pre-assessment
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“Thanks. It was nice to learn what all the terminology. Now I feel like I could even take my PC at home apart with no problem.”
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Core II Core I Core II Patron support competencies, such as: Searching the catalog Using Horizon (ILS)
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Core I Core II Core III Envisionware & LPT One Competencies
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Core III Core I Core II Core III Core IV Specific Technology Competencies AV Knowledge Imaging Public Technology Training
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Core I Core II Core III Core IV http://tinyurl.com/yo2zmh
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2 tier Competencies : Patron Assistance and System Administration.
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Past change Future change
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“Web 2.0 generally refers to a second generation of services available on the WWW that lets people collaborate and share information online.” - Wikipedia.com Shared Pictures = Shared Knowledge = Shared Bookmarks = Shared News = Shared Videos = Shared Everything =
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Week 1: Introduction Week 2: Blogging Week 3: Photos & Images Week 4: RSS & Newsreaders Week 5: Play week Week 6: Tagging & Folksonomies Week 7: Wikis Week 8: Online applications & tools Week 9: Podcasts, Videos & Downloadable audio + 1 month of extra exploration time.
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Exposing staff to new tools Encouraging PLAY Empowering individuals Expanding the knowledge toolbox Eliminating FEAR
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Week 1: Introduction Week 2: Blogging Week 3: Photos & images Week 4: RSS & newsreaders Week 5: Play week Week 6: Tagging & folksonomies Week 7: Wikis Week 8: Online applications & tools Week 9: Podcasts, videos & downloadable audio + 1 month extra discovery time
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instruction
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L2 Statistics: 540 PLCMC Staff 372 Participants 69% voluntary 226 MP3 Players 42% voluntary
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- Don’t confuse learning with training - Build the program for late-bloomers - Allow participants to blog anonymously - Communicate weekly using 1.0 methods - Focus on discovery & encourage challenges - Encourage staff to use each other & work together - Remember that it’s not about acceptance or doing it right. It’s about exposure. - Practice transparency & radical trust & continually encourage staff to play!!!!! Learning 2.0 Best Practices:
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Slides & resources: http://LibraryBytes.com Helene Blowers hblowers@plcmc.org
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