1. Centralised information distribution in the banking environment : The Nedbank Knowledge Centre Barbara Peacock Nedbank barbarape@nedbank.co.za Session A105

2. South Africa, highlighting the main cities

3. Nedbank Knowledge Centre Geographic coverage provided Information sources Fields of specialisation Online information sources

4. Products and services Intranet –Security issues –Simplicty –Ease of use –Novice clients –Regular website updates –Neighbouring countries

5. Home page of the Knowledge Centre’s website

6. Products Monthly newsletters –Books, videos, DVDs –Articles –Topical themes Weekly updates –Press coverage –Current issues

7. Cover pages of a themed newsletter and an article newsletter

8. Cover page of the weekly press update

9. Services Home page Article search –Results –Full-text files Copyright Info Bank

10. Search page for the catalogue

11. Results page for article search on “BEE”

12. Detailed information results screen

13. Full-text article ready for downloading

14. Search screen for press coverage

15. Info Bank home page

16. Research Variety of topics Listed companies Financial information Legislation Internet searching

17. Requesting research from your desk

18. Examples of online sources

19. Ongoing information provision Approximately 500 clients Weekly email updates –Banking, Insurance, Housing, Credit cards, Fraud, Risk management, Black economic empowerment, SMME, Africa, Corporate governance, Accounting ‘Non-traditional’ topics –2010 World Cup, Forestry, Sugar industry, Fishing, Motor vehicle industry

20. Weekly email update

21. Securities Department Track specific companies Annual reports Broker analyses Press coverage

22. Students Bank-sponsored courses BankSeta Bank history – Living History project