1. Document Delivery at Kennesaw State University Sturgis Library Chris Sharpe GIL Users Group Meeting 2008 May 15, 2008

2. Description Document Delivery refers to the service that provides items owned by the library to faculty and staff Current, Bound or Microform articles are copied and delivered electronically through ILLiad Articles available electronically are emailed with link or attached PDF Books are placed on hold at the circulation desk

3. Workflow If Full-text online If Current, Bound or Microfilm

4. Equipment/Software Used ILLiad Microform Reader/Scanners  Konica Minolta MS7000 MKII Adobe Acrobat Professional USB Flash Drive Copier (Ricoh Aticio 1022) Scanners  Epson Perfection 124OU  HP ScanJet 8290

5. Scan or input image Finally, click Deliver

6. Email Message The article that you requested was available at KSU’s Sturgis Library through the electronic database EBSCO. You may check the “Find a Journal” page http://130.218.75.39/cf/jrnlsfrm.htm to see where the journal is available at the library. Click on the attached file or link to view the article in PDF. http://130.218.75.39/cf/jrnlsfrm.htm

7. Turnaround Time

8. DD Totals and Average Month E-mailCampus mail Doc. Del.Holds Total 698276791551820 Average16.236.4118.391.2742.32 2005 total11999137 355 2006 total19011225624582 2007 total272628023581 2008 total835 8179 WeekEmailCampus MailDoc. DelHoldsTotal Average4.680.885.350.6111.52

10. Department and User Status

11. ILL Registered Users Registered Users by Department Department Adjunct Faculty Alumni Faculty Graduate Staff Undergraduate Total Administration00 13 6 21 1 41 Arts01 21 20 5 185 232 Bookstore00 1 0 0 6 7 Business06 62 95 10 379 552 Education03 38 264 5 481 791 Health & Human Services04 63 81 6 748 902 Humanities & Social Sciences011 189 126 11 1772 2109 Library00 16 3 22 148 189 Marketing10 0 0 0 0 1 None00 0 0 1 0 1 other00 0 0 2 0 2 Other - Unlisted012 20 26 23 569 650 Science & Mathematics05 97 69 6 1204 1381 142 520 690 112 5493 6858

12. Issues Restrict # of pages and requests Charge for service? Staffing  ILL + other staff members (microform) Publicity? Special Requests  Could you…?

13. Viewing Articles “I personally find it easier to read research articles in PDF instead of sifting through stacks of pages.” “It is really nice that many articles arrive as PDF. I can then share with co-authors and have the articles on my PC for future reference.” “I loathe that I have to look at PDFs of photocopies rather than PDFs of the actual articles. I lift figures for teaching purposes and they would be of much higher quality if straight from the articles.” “It is a little frustrating to get articles that aren't exactly straight on the page.” “Sometimes the articles are REALLY hard to read. The text will be blurry or the document will be really dark.”

14. Thank You Questions or Comments? Chris Sharpe Kennesaw State University Sturgis Library csharpe@kennesaw.edu 770-423-6190