1. © 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice Ink and Media Updates Jan 2010 By: Vadim Baliasny

2. Main MenuHelpForward Back 2 Content Outline  Introduction  Ink’s current Alpha & Beta tests  Recent R&D, ISB activities  Known Escalations  Ink & Media – Troubleshooting algorithm  APJ Testing Center initiative  New Ink and Media section in the Support Zone  Q&A  Summary

3. Main MenuHelpForward Back 3 Introduction Update session for the Ink and Media  Occurrences : quarterly  Target audience : Service and Application Engineers  Main goal: align the field personnel with the latest Ink and media related information

4. Main MenuHelpForward Back My Ski Vacation

5. Main MenuHelpForward Back Ink’s current Alpha & Beta tests  New Black ink for FB6700 printer  Incentive  Status and time frame  TJ210 ink for TJ8550/TJ8500  Incentive  Status and time frame  XP222 ink for XP2750/XP2700  Rollover for 5X00/2100/2300  Beta for 2750  DIY kit  New FF  Incentive  Status  Importance of Beta feedback

6. Main MenuHelpForward Back Recent R&D, ISB Activities  TJ100 LC ink for TJ8350/TJ8300  Quality issues  Status  New C and light inks for Dye Sub  Color gamut issues  Status  Gen7  Indian project for XL300S ink  Incentive and status Laboratory Ink manufactory

7. Main MenuHelpForward Back Known Escalations  Solvent ink manufactured in SAIMO  History  My new proposal  Glow Sign light colors curing problems  Example of proper troubleshooting  Further actions

8. Main MenuHelpForward Back Ink & Media – Troubleshooting logic  Four groups of ink problems  Drying/curing  Media related (adhesion, flexibility, light fastness)  Quality (color gamut, overspray, banding, bleeding)  H/W related (clogging heads, filters)

9. Main MenuHelpForward Back Ink & Media – Troubleshooting logic Drying/curing problem possible reasons  Dryer/UV unit is broken  Check if all heating elements/UV lamps are functioning  Check shutter mechanism and UV lamp switching timing  Drying/UV lamp is not sufficient  Check temperature/UV radiation level and uniformity  Clean UV lamp glass Workaround: Use both UV lamps or higher temperature setup, use slower print modes.  Ink is contaminated or damaged  Check other batch of ink  Ink coverage is too high  Check with application specialist ink percentage in dark areas of the file. Reduce if needed. Recommended coverage is not more than 320%  Media related  Use alternative media if all the above is checked and fixed

10. Main MenuHelpForward Back Ink & Media – Troubleshooting logic Media related – low adhesion possible reasons  Media related  Use alternative media  Customer application requires higher adhesion lever  Use alternative media  Ink is contaminated or damaged  Check other batch of ink  Drying/curing is not sufficient  See above

11. Main MenuHelpForward Back Ink & Media – Troubleshooting logic Media related – UV ink low flexibility possible reasons  Ink limitation  No solution for the now. Gen8 supposes to provide solution  Ink coverage is too high  See above Workaround for ink chipping on edges after cutting – printing on pre cut media

12. Main MenuHelpForward Back Ink & Media – Troubleshooting logic Media related – light fastness – ink fading before 2 years possible reasons  Media related  Spec is accordingly to specific media only  Zone related  Spec is accordingly to central Europe zone  Application related  For 90º applications only

13. Main MenuHelpForward Back Ink & Media – Troubleshooting logic Quality - Color gamut change  Ink is out of spec, damaged or expired  Check another ink bottle/batch  HW related  Check possibility to light and dark ink mixing in the system  Media is affecting by UV system  Print blank file to see the differences. Check another media

14. Main MenuHelpForward Back Ink & Media – Troubleshooting logic Quality - Overspray  Site environment conditions (humidity, temperature) are not accordingly to SitePrep  Inform customer and check if fixed  Static electricity  Humidity is too low (see above). Clean media with air gun. Check another media.  Ink is out of spec, damaged or expired  Check another ink bottle/batch  HW related. PH are clogged, slow ink supply – starvation, electronic noise, data noise  Replace PH  Check ink supply. Compare to other separations  Replace driver/CCB board  Check printing file

15. Main MenuHelpForward Back Ink & Media – Troubleshooting logic Quality – Banding  Clogged PH  Replace PH  Slow ink supply – starvation  See above  Media is uneven or damaged  Check another media  HW related. PH uniformity problem.  Replace PH White banding Color banding

16. Main MenuHelpForward Back Ink & Media – Troubleshooting logic Quality – Bleeding  Drying/curing is not sufficient  See above  Media is not suitable  Check another media  Ink coverage is too high  Check printing file and reduce ink coverage – see above

17. Main MenuHelpForward Back Ink & Media – Troubleshooting logic Quality – HW damaging/clogging  Ink is out of spec, damaged or expired  Check another ink bottle/batch  Ink system was exposed to heat, light, air  Eliminate the source, seal possible areas  Ink was contaminated with damaged FF  Use only 1L FF bottle and according to requirements. 1 year shelf life and 3 months after opening.  Ink was contaminated with dust, fibers etc. at customer site  Demand from customer to provide appropriate cleanness and maintenance level

18. Main MenuHelpForward Back APJ Testing Center Initiative  Overview  Current status Opening - at the end of February

19. Main MenuHelpForward Back APJ Testing Center Initiative

20. Main MenuHelpForward Back APJ Testing Center Initiative

21. Main MenuHelpForward Back APJ Testing Center Initiative

22. Main MenuHelpForward Back APJ Testing Center Initiative

23. Main MenuHelpForward Back New Ink and Media section in the Support Zone  Where to find the new section  Content

24. Main MenuHelpForward Back Q&A - Summary  Recently we have a lot of ink test activities  Most of the ink problems and escalations are connected to SAIMO production  R&D is closing the gapes connected to unstable materials for UV ink technology and lack of adhesion to the media and ink flexibility  Support Zone provides new and efficient platform for all ink and media related information  APJ Testing Center is a good example for other regions  We will keep you updated quarterly

25. © 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice Thank You