1. Conflict Resolution

2. What words that you associate with conflict?
Similarities? Differences? Why?
What do these words say about conflict? Positive or negative? Why?
Do they reflect the way ppl tend to respond to conflict?
Why is it important to learn and understand conflict?

3. 1. What is conflict? A disagreement or struggle between two people
A clash of opposing ideas

11. Who is the conflict with?
Intrapersonal: conflict with self
Interpersonal: conflict between individuals
Intragroup: between members in a group
Intergroup: between groups

12. 2. Identify the 3 types of conflict.
Situational conflict – conflict occurring in a functioning relationship because of a certain situation
Personality conflict – conflict that occurs due to distinct personality differences
Power struggle – conflict occurs because the people may be more concerned with winning the argument than with what they are fighting over
Situational
Splitting the bill at a restaurant
2 drivers interception at the exact same moment
3 people want seats on the bus but there are only two
Personality
Differences in background/gender/political preferences/ethnic heritage/religious beliefs
Power struggle

13. Get into groups of 2-3 students and, as a group, determine the 5 of the most common conflicts.

14. Examples of conflict in the world today
Work in groups to search newspapers for examples of conflict
As a group, use the worksheet to complete the analysis of your article
Share a brief summary of your article and conflict analysis with the class

15. 3. What is the action of directing another person’s behavior?
control

16. 4. Describe how conflicts can be resolved constructively.
People have to want to resolve the conflict.

17. Worksheet: Constructive or Destructive?
In constructive conflict, people work together to solve a problem.
In destructive conflict, people attack each other not the problem.

18. 4. What tactics are useful to resolving conflicts?
Define the problem – put into words why you are upset, listen to why they are upset (don’t assume!)
Set limits – discuss only the problem
Negotiate – think of possible solutions
Get outside help – person should not be involved in the conflict and should not take sides
Follow up - make sure everyone agrees with the solution

19. Once in groups of 3, you will receive a set of papers.
Shuffle the papers and place them face down on in the middle of the team
You will have 2-3 minutes to turn over the pieces of paper one at a time to memorize the correct placement.
You must turn it back over before turning over another piece.
There can never be more than one number showing at a time.
You may turn over each piece as many times as you wish.
However, the paper must be placed back in the exact same position that it was when it was turned over.

20. How many numbers did you get correct?
What strategy did your team decide to use?
What would you do differently if you were to try this activity again?
What happens when conflict arises when making a team decision?
What are the benefits of having more than one person working on a problem?
How can you avoid conflict when making a group decisions?

21. 5. Name one factor that can influence children’s attitudes and behaviors as they grow older
The media
Interactions with other children
Experiences at school

22. 6. What are the advantages to bringing another person in to help solve a problem?
3rd person will be more objective
Able to see both sides of disagreement clearly
Will have ideas that other two may not have been able to see because of their positions
Image you are in a conflict with a new student at school.
Would it be ideal to ask your best friend, mom, or sibling to mediate the conflict?

23. 7. Why is it important to set limits when resolving conflict?
Limits are needed to get specific issue settled
Otherwise people would
Attack each other personally
Bring up old issues
Bringing up old issues will turn the discussion destructive, attacking the other person

24. 8. What are some ways to avoid conflict?
Walk away
Do not let other irritate you
Focus on the positive
Change the subject
Take a personal stand against physical conflict
Do not be imitated into fighting
Do not be provoked into fighting
What tactics do you use to avoid conflict?

25. 9. Explain the qualities that are shown when a person walks away from conflict.
Self-confidence
Pride in self
Self-discipline
Strength
It says that the issue is not worth fighting over!
Walking away is not a sign of weakness!

26. 10. Identify interpersonal skills that are useful in dealing with conflict.
Listening
Showing empathy
Seeking feedback
Looking for clarification of mixed messages
Using words to stay on task
Using I-messages
Showing emotional self-control
Showing physical self-control
Using teamwork
Picking your time

27. 11. How can interpersonal skills help solve conflict?
Needed to figure out a solution to the problem that is causing the conflict:
Accurate listening and speaking
Skill in timing
Using teamwork

28. 12. List 5 communication skills that are important in resolving conflict.
Listening
Showing empathy
Getting feedback
Clarifying mixed messages
Using I-messages

29. 13. How can careful listening help you understand someone else’s point of view?
If you stop and listen, you can understand what the person is trying to get across without letting your emotions get in the way
Have you ever came into class upset about something? How much of what went on in class did you remember?
Your own emotions can get in the way of good listening!

30. 14. What is required when you want to better understand another person’s message
clarification

31. 15. Why is it important to avoid giving people the silent treatment?
It creates negative nonverbal messages and builds barriers
What’s the difference between remaining silent and giving the silent treatment?
Silent: considering what they heard – silent treatment: unwillingness to acknowledge another persons' efforts at communication

32. 16. 2 consequences of physical reactions during conflict
Hurt feelings
Hurt people
Damaged or destroyed relationships
More violence
Unresolved conflict
Common with which gender??

33. 17. Healthy physical outlets to help release anger or frustration
Sports
Running
Dancing
Listening to music
Clean your room
If an appropriate outlet for emotions, such as exercise, is not chosen what may happen? Stress-related health issue

34. 18. How can a competitive spirit sometimes be a barrier?
Striving to win at someone else’s expense is contrary to negotiation and compromise
In negotiation and compromise, people work together to find solutions.
Can competition every be good? If so, when?
Is there any competition among family or schoolmates? Does it involve you?
Has competition ever led you to conflict?

35. 19. 3 ways to show respect for others
Use respectful language
Have respectful attitude
Work to understand other’s point of view

36. 20. How can you show good timing when resolving a conflict
Wait until all sides are in a proper frame of mind
Wait until there is enough time to discuss the conflict
The person you want to talk to is not distracted
What are some advantages to designating a future time to resolve a conflict? Organize thoughts and feelings
When is the worst time for someone to approach you about a conflict?

37. 21. How can people be respectful to others during conflicts?
Use self-control
Show understanding
Use respectful language
Have a respectful attitude

38. 22. Explain how you can set a positive example of conflict resolution
Head off conflict when possible
Commit to solving conflicts constructively and nonviolently

39. 23. Why is setting a good example important in conflict situations?
You act as a role model
You may be able to avoid or prevent the conflict

40. 24. What factors could cause a small disagreement to become a large conflict?
Lack of empathy
Not listening
Not showing respect
Dispute become a power struggle