1. Pharmacy Tech Introduction Welcome!

2. Our Agenda… Syllabus – What you need to be successful in this course… Calendar Note cards Social Skittles Pretest Preview of PT

3. Syllabus Review Contact information Questions

4. Calendar Review Holidays… Add info…

5. Note cards Name Phone Email address

6. Social Skittles About You – Purple- What is the best vacation you have ever been on? – Green- What was the last movie you watched…how was it? – Yellow- Who is your favorite Music group? – Orange- Which foreign country would you like to visit and why? – Red- What is your favorite food and why?

7. The Pharmacy Technician Pharmacy technicians and aides help licensed pharmacists prepare prescription medications, provide customer service, and perform administrative duties within a pharmacy setting. Pharmacy technicians generally are responsible for receiving prescription requests, counting tablets, and labeling bottles, while pharmacy aides perform administrative functions such as answering phones, stocking shelves, and operating cash registers. In organizations that do not have aides, however, pharmacy technicians may be responsible for these clerical duties.

8. Pharmacy technicians who work in retail or mail-order pharmacies have various responsibilities, depending on State rules and regulations. Technicians receive written prescription requests from patients. They also may receive prescriptions sent electronically from doctors’ offices, and in some States they are permitted to process requests by phone. They must verify that the information on the prescription is complete and accurate. To prepare the prescription, technicians retrieve, count, pour, weigh, measure, and sometimes mix the medication. Then they prepare the prescription labels, select the type of container, and affix the prescription and auxiliary labels to the container. Once the prescription is filled, technicians price and file the prescription, which must be checked by a pharmacist before it is given to the patient. Technicians may establish and maintain patient profiles, as well as prepare insurance claim forms. Technicians always refer any questions regarding prescriptions, drug information, or health matters to a pharmacist.

9. In hospitals, nursing homes, and assisted- living facilities, technicians have added responsibilities, including preparing sterile solutions and delivering medications to nurses or physicians. Technicians may also record the information about the prescribed medication onto the patient’s profile.

10. Pharmacy aides work closely with pharmacy technicians. They primarily perform administrative duties such as answering telephones, stocking shelves, and operating cash registers. They also may prepare insurance forms and maintain patient profiles. Unlike pharmacy technicians, pharmacy aides do not prepare prescriptions or mix medications.

11. Work Environment Pharmacy technicians and aides work in clean, organized, well-lighted, and well-ventilated areas. Most of their workday is spent on their feet. They may be required to lift heavy boxes or to use stepladders to retrieve supplies from high shelves. Technicians and aides often have varying schedules that include nights, weekends, and holidays. In facilities that are open 24 hours a day, such as hospital pharmacies, technicians and aides may be required to work nights. Many technicians and aides work part time.

12. Education & Training There are no standard training requirements for pharmacy technicians, but some States require a high school diploma or its equivalent. Although most pharmacy technicians receive informal on-the-job training, employers favor those who have completed formal training and certification. On-the-job training generally ranges between 3 and 12 months.

13. Certification & other qualifications Most States do not require technicians to be certified, but voluntary certification is available through several private organizations. The Pharmacy Technician Certification Board (PTCB) and the Institute for the Certification of Pharmacy Technicians (ICPT) administer national certification examinations. Certification through such programs may enhance an applicant’s prospects for employment and is required by some States and employers. To be eligible for either exam, candidates must have a high school diploma or its equivalent and no felony convictions of any kind. In addition, applicants for the PTCB exam must not have had any drug- related or pharmacy-related convictions, including misdemeanors. Many employers will reimburse the cost of the exams.

14. Employment Pharmacy technicians and aides held about 381,200 jobs in 2008. Of these, about 326,300 were pharmacy technicians and about 54,900 were pharmacy aides. About 75 percent of jobs were in a retail setting, and about 16 percent were in hospitals.

15. Job Outlook Job opportunities for pharmacy technicians are expected to be good, especially for those with previous experience, formal training, or certification. Job openings will result from employment growth, as well as the need to replace workers who transfer to other occupations or leave the labor force.

16. Earnings… Median hourly wages of wage and salary pharmacy technicians in May 2008 were $13.32. The middle 50 percent earned between $10.95 and $15.88. The lowest 10 percent earned less than $9.27, and the highest 10 percent earned more than $18.98. Median hourly wages of wage and salary pharmacy aides were $9.66 in May 2008. The middle 50 percent earned between $8.47 and $11.62. The lowest 10 percent earned less than $7.69, and the highest 10 percent earned more than $14.26. Certified technicians may earn more than non-certified technicians. Some technicians and aides belong to unions representing hospital or grocery store workers.

17. Significant Points Job opportunities are expected to be good, especially for those with certification or previous work experience. Many technicians and aides work evenings, weekends, and holidays. About 75 percent of jobs were in a retail setting.

18. More information… www.ptcb.org

19. Part 1 – Look through your phone book. See how many different types of pharmacies mentioned in the lesson are available in your area. Look for both community and institutional listings. Part 2 – Visit a local pharmacy—chain store or independent. See how the pharmacists and technicians interact with each other and the customers. Do they display the honesty, integrity and confidentiality you would expect from these professionals? I look forward to your responses.

20. Questions, Comments, Concerns