1. Logging into the VT Website through AccessFreightliner
After logging into AccessFreightliner, Clicking the VT Icon from the Access Freightliner home page will allow access to the VT Website Home page
*Note that anyone can get an Access Freightliner ID and have access to the VT home page as ‘read only’
*If User ID does not have access to the VT Icon, the user needs to contact FTL Dealer Help Desk:
The Help Desk can be reached by phone or
Daimler Trucks North America Dealers, Fleets and Customers
- Internet
Detroit CSC

2. VT Website Home Page – ‘Read Only’ Customer View
VIN – Used by Customers to find info on a VIN. Full or Partial VIN can be searched.
Engine S/N – Used by Customers to find info on a ESN. The complete 15 digit ESN is needed. Using the VIN is always recommended.
Event ID – Used by Customers to search by specific event ID unique to a VT Event.
Detroit CSC

3. VT Website View – VIN Search (Faults)
VT Event location(s) will appear on map
Service Legend indicates VT fault type, if log file is obtained for that event, if a server was sent to the customer, and if truck faulted within a Dealer geofence.
(All dealers are geofenced to contain fault code events without sending notification to the customer during
the repair process.)
Fault description is only the SPN.
Dealer Geofence
Event – Service Now VT event, log file available (for technician use), no sent to customer from server, fault code logged within Dealer geofence.
Event – Service Info VT event, no log file available, no sent to customer from server
Event – Service Now VT event, log file available, sent to customer from server.
Every VT Event is hyper-linked and clicking on the individual event will bring you to specific event details
*Time stamps are Pacific time
Tip: Look for repeat codes and/or separate codes indicating separate issues for resolution in one shop visit.
Detroit CSC