2. Data Protection and Cybercrime The dilemma of Internet Service Providers CEENET Workshop 22 September 2002 Joe McNamee Regulatory Affairs Manager, EuroISPA

3. 22 September 2002CEENET WorkshopSlide: 2 Introduction EuroISPA was born on 6 August 1997 in Brussels Pan European association of ISP associations in EU Member States. Grown from 6 to 9 members since its inception. Represents an estimated 800 ISPs across the European Union. Put simply, it is the largest ISP Association in the world.

4. 22 September 2002CEENET WorkshopSlide: 3 Aims Protect and promote European interests within global Internet. Deliver benefits of new technologies to individuals whilst meeting legitimate concerns of parents and weaker members of society. Encourage development of free and open telecommunications market. Promote the Interests of our Members and provide common services to them.

5. 22 September 2002CEENET WorkshopSlide: 4 Members & Partners Full MembersInternational Partners Associate Member LINX - London Internet Exchange US ISPA - United States Internet Service Providers Association APIA - Asia & Pacific Internet Association IIA - Australian Internet Industry Association CAIP - Canadian Association of Internet Providers HKISPA - Hong Kong Internet Service Providers Association TELESA - Telecom Services Association, Japan ISPA SA - Internet Service Providers Association South Africa ECOMLAC - Latin America and Caribbean Federation for Internet and Electronic Commerce

6. 22 September 2002CEENET WorkshopSlide: 5 An important distinction... HARMFUL vs ILLEGAL

7. 22 September 2002CEENET WorkshopSlide: 6 The Internet is full of surprises Age Anonymous Gender Anonymous Identity Anonymous Not easily traceable Many different technologies Changing and growing

8. 22 September 2002CEENET WorkshopSlide: 7 Introduction Data protection: the obligations of ISPs Law enforcement: the obligations of ISPs The problem of the ISP ‘in the middle’ The legal framework to the rescue? Conclusion: every option is the wrong one

9. 22 September 2002CEENET WorkshopSlide: 8 ISP Issues with cybercrime Legal and Technical Framework –illegal vs harmful Interception Data Retention – integrity and security Liability-issues Expedited Retention/Interception Data Protection Cost Sharing Disruption of normal business

10. 22 September 2002CEENET WorkshopSlide: 9 ISP Role in Law Enforcement Log file retention Technical Advisor Expert Witness Notice & Takedown Procedures Mutual Legal Assistance Interception Evidence Preservation

11. 22 September 2002CEENET WorkshopSlide: 10 Data Protection The protection of consumer’s private data –is an obligation for ISPs, –is a prerequisite for keeping customers’ trust and staying in business. ISPs have every incentive to take every possible measure to protect consumer’s personal data, however...

12. 22 September 2002CEENET WorkshopSlide: 11 Law enforcement...ISPs also have legal obligations to aid law enforcement in the combat and prevention of cybercrime. BUT: Law enforcement officials may consider data protection a secondary concern, and often make demands on ISPs that effectively assume data protection violations by the ISPs.

13. 22 September 2002CEENET WorkshopSlide: 12 The problem ISPs responsibilities to the consumer (its clients) ISPs responsibilities to help fight cybercrime CONFLICTING DEMANDS on ISPs: what to do?

14. 22 September 2002CEENET WorkshopSlide: 13 Answers from the legal framework? The legal environment in which ISPs find themselves with respect to these two issues is VERY complex and, at times, arbitrary: –95 Data Protection Directive Implementation –E-commerce Directive Implementation –New Communications Package (forthcoming) –National sets of laws, regulations –UNCERTAIN LEGAL FRAMEWORK

15. 22 September 2002CEENET WorkshopSlide: 14 Privacy Conclusions ISPs are stuck in a trap with the demands of consumers, data protection authorities and reputation on the one hand… …and the demands of law enforcement officials on the other. The problem is compounded for ISPs operating in more than one Member State as data protection attitudes, laws and practices vary considerably from state to state.

16. 22 September 2002CEENET WorkshopSlide: 15 Activities G8 – Cybercrime Council of Europe – Cybercrime convention EU – Directives, Policy, Data Protection UN – Cybercrime ICRA – Internet Content Rating Association INHOPE – Internet Hotline Providers in Europe Europol Interpol

17. 22 September 2002CEENET WorkshopSlide: 16 Other Content Liability issues Copyright Directive - temporary internet files Electronic Commerce Directive –Mere Conduit –Caching –Hosting –No obligation to monitor

18. 22 September 2002CEENET WorkshopSlide: 17 Competition Issues All accession countries have completed “telecoms chapter” Framework Directive Access and Interconnection Directive Licencing and Authorisation Directive Telecoms Data Protection Directive The chapter has been completed so everything is okay then?

19. 22 September 2002CEENET WorkshopSlide: 18 Competition Issues Local loop unbundling is a mess Leased line provisioning is a mess Numerous complaints about interconnection for ISPs. Having the legislation is one thing - having effective,

20. Contact Points: Joe McNamee European Affairs Manager, EuroISPA Secretariat@euroispa.org T: +32 2 503 2265 F: +32-2-503 4295 W: www.euroispa.org