1. Reducing the Cost and Complexity of Server Management with Microsoft Operations Manager

2. AgendaAgenda Microsoft IT Overview Microsoft IT Overview Monitoring Before Microsoft ® Operations Manager (MOM) Monitoring Before Microsoft ® Operations Manager (MOM) Core Monitoring with Microsoft ® Operations Manager 2000 Core Monitoring with Microsoft ® Operations Manager 2000 Core Monitoring with Microsoft ® Operations Manager 2005 Core Monitoring with Microsoft ® Operations Manager 2005 MOM Integration with other Monitoring Systems MOM Integration with other Monitoring Systems Supplemental Monitoring with MOM Supplemental Monitoring with MOM Automating MOM Operations Automating MOM Operations Business Benefits Derived from MOM 2005 Upgrade Business Benefits Derived from MOM 2005 Upgrade

3. Microsoft IT Monitoring Before MOM Event Log Monitoring Scripted Health Monitoring OEM Hardware Monitoring Performance Monitoring

4. Microsoft IT Monitoring Before MOM Event Log Monitoring Scripted Health Monitoring OEM Hardware Monitoring Performance Monitoring

5. MOM 2000 Core Monitoring Europe North America 02 North America 01 North America 03 North America 04 Extranet 01 Extranet 02 Internet Data Center MOM Top Tier

6. MOM 2000 Core Monitoring Tiered Implementation Allows management of multiple environments to be unified in one place in the top tier Allows management of multiple environments to be unified in one place in the top tier  Corpnet  Extranet  Internet Allows horizontal expansion for scalability within a managed environment Allows horizontal expansion for scalability within a managed environment Single monitoring rule set for the enterprise simplifies administrative effort Single monitoring rule set for the enterprise simplifies administrative effort

7. MOM 2000 Core Monitoring Scalability Limitations Insertion data rate vs. grooming rate Insertion data rate vs. grooming rate Forces tradeoffs and compromises within Configuration Groups Forces tradeoffs and compromises within Configuration Groups  Number of managed servers  Volume of data collection (limits Management Pack deployments)  Retention of historical data

8. MOM 2000 Core Monitoring Scalability Limitations High number of MOM Configuration Groups and MOM servers increases TCO High number of MOM Configuration Groups and MOM servers increases TCO Hardware resources under-utilized Hardware resources under-utilized Encourages proliferation of specialized MOM Configuration Groups vs. unified MOM infrastructure providing “Monitoring as a service” Encourages proliferation of specialized MOM Configuration Groups vs. unified MOM infrastructure providing “Monitoring as a service”

9. MOM 2005 Core Monitoring CorpNet 01 CorpNet 02 Extranet Internet Data Center MOM Top Tier

10. MOM 2005 Scalability Partitioned tables for high-volume data Partitioned tables for high-volume data Provides very fast data grooming Provides very fast data grooming Minimizes contention between data insertion and data grooming Minimizes contention between data insertion and data grooming Easily meets Microsoft IT two-minute worldwide alert latency SLA Easily meets Microsoft IT two-minute worldwide alert latency SLA 50% reduction in management groups 50% reduction in management groups 33% reduction in MOM servers 33% reduction in MOM servers

11. MOM Management Groups Primary Management Server Backup Database Server Backup Management Server Primary Database Server Periodic Standby Database Transfer Automated agent failover on management server failureAutomated agent failover on management server failure Manual failover on database failureManual failover on database failure No single point of failureNo single point of failure ManagedServers

12. MOM Management Groups Primary Management Server Backup Database Server Backup Management Server Primary Database Server Periodic Standby Database Transfer Automated agent failover on management server failureAutomated agent failover on management server failure Manual failover on database failureManual failover on database failure No single point of failureNo single point of failure ManagedServers

13. MOM Management Groups Primary Management Server Backup Database Server Backup Management Server Primary Database Server Periodic Standby Database Transfer Automated agent failover on management server failureAutomated agent failover on management server failure Manual failover on database failureManual failover on database failure No single point of failureNo single point of failure ManagedServers

14. MOM Management Groups Primary Management Server Backup Database Server Backup Management Server Primary Database Server Periodic Standby Database Transfer Automated agent fallback on management server recoveryAutomated agent fallback on management server recovery Manual failover on database failureManual failover on database failure No single point of failureNo single point of failure ManagedServers

15. Ticketing Database Asset Database Console Database MOM 2000 Integration Europe North America 02 North America 01 North America 03 North America 04 Extranet 01 Extranet 02 Internet Data Center MOM Top Tier Auto Ticket Network Alerts Custom Console

16. MOM 2000 Integration Benefits One central integrated console for all enterprise environments worldwide One central integrated console for all enterprise environments worldwide Quick access to asset management and trouble ticket data Quick access to asset management and trouble ticket data Quick generation of new trouble tickets Quick generation of new trouble tickets Automated generation of some trouble tickets Automated generation of some trouble tickets One console for server and network alerts worldwide One console for server and network alerts worldwide

17. Network Monitoring System Ticketing System MOM 2005 Integration MOM Top Tier MOM 2005 Console MCF MCF New With MOM 2005 CorpNet 01 CorpNet 02 Extranet Internet Data Center Auto-ticketing

18. MOM 2005 Integration Benefits Vendor-supplied connectors Vendor-supplied connectors Two-way connectors automate synchronization with trouble-ticketing and network management systems Two-way connectors automate synchronization with trouble-ticketing and network management systems Easy integration of custom tasks in the MOM console Easy integration of custom tasks in the MOM console Easy creation of custom views in the MOM console Easy creation of custom views in the MOM console

19. MOM 2005 Integration Benefits Auto-Ticketing Over 80% of server alerts are auto-ticketed Over 80% of server alerts are auto-ticketed No manual effort required to review these alerts before generating trouble tickets No manual effort required to review these alerts before generating trouble tickets Process fully documented in Microsoft ® Solution Accelerator: http://www.microsoft.com/mom/evaluation/solutions/def ault.mspx Process fully documented in Microsoft ® Solution Accelerator: http://www.microsoft.com/mom/evaluation/solutions/def ault.mspx

33. MOM Application Monitoring Management Group Builds on MOM agent infrastructure Builds on MOM agent infrastructure Allows autonomous monitoring of specialized applications and services Allows autonomous monitoring of specialized applications and services Application Monitoring CorpNet 01 ApplicationApplication Microsoft ® SQL Server™Microsoft ® SQL Server™ Microsoft ® Internet Information Services (IIS)Microsoft ® Internet Information Services (IIS) HardwareHardware OSOS

34. Security Event Collection Management Group Fully automated agent deployment to every Domain Controller Fully automated agent deployment to every Domain Controller Queries Active Directory for all DCs Queries Active Directory for all DCs Collects security audit events Collects security audit events Complex filtering to reduce volume Complex filtering to reduce volume Security Monitoring CorpNet 01 Security event collection HardwareHardware OSOS Microsoft ® Active Directory ®Microsoft ® Active Directory ® Domain Controller

35. Pre-Production Management Group Cross section of production application and infrastructure servers Cross section of production application and infrastructure servers Tune new or updated Management Packs Tune new or updated Management Packs Evaluate new custom rules and scripts Evaluate new custom rules and scripts Initial deployment of agent upgrades Initial deployment of agent upgrades Pre-Production CorpNet 01 HardwareHardware OSOS Infrastructure ServicesInfrastructure Services Application Monitoring

36. Pre-Production Management Group First Management Group upgraded to MOM 2005 First Management Group upgraded to MOM 2005 Currently managing over 3500 servers Currently managing over 3500 servers 12 Management Packs installed plus custom monitoring rules 12 Management Packs installed plus custom monitoring rules Co-manages a “real-world” environment in parallel with production MOM infrastructure using multi-homed agents Co-manages a “real-world” environment in parallel with production MOM infrastructure using multi-homed agents 15 million perf counters collected daily 15 million perf counters collected daily 0.5 million events collected daily 0.5 million events collected daily

37. Pre-Production Management Group Management Pack Review MP review by Microsoft IT Infrastructure Service Owners MP review by Microsoft IT Infrastructure Service Owners Tune MP to reduce “noise” Tune MP to reduce “noise” Alert-to-ticket ratio validation Alert-to-ticket ratio validation  Adequate event consolidation  Proper duplicate alert suppression Sustainable data collection levels Sustainable data collection levels Feedback to Product Groups Feedback to Product Groups

38. Pre-Production Management Group Management Pack Review - Benefits Significant reduction in the numbers of alerts being generated Significant reduction in the numbers of alerts being generated Improvements in alert-to-ticket ratio Improvements in alert-to-ticket ratio Process fully documented in Microsoft Solution Accelerator: http://www.microsoft.com/mom/evaluation/solutions/def ault.mspx Process fully documented in Microsoft Solution Accelerator: http://www.microsoft.com/mom/evaluation/solutions/def ault.mspx

39. Enterprise Data Warehouse Offloads reporting workloads from operational databases Offloads reporting workloads from operational databases Data from multiple source Management Groups collected into one central data warehouse Data from multiple source Management Groups collected into one central data warehouse Centralized reporting for the entire enterprise Centralized reporting for the entire enterprise Standardized reporting tools Standardized reporting tools Process fully documented in Microsoft Solution Accelerator: http://www.microsoft.com/mom/evaluation/solutions/def ault.mspx Process fully documented in Microsoft Solution Accelerator: http://www.microsoft.com/mom/evaluation/solutions/def ault.mspx

40. Enterprise Data Warehouse CorpNet 01 CorpNet 02 Extranet Internet Data Center MOM Top Tier Enterprise Data Warehouse Daily DTS Jobs

41. Enterprise Data Warehouse Benefits Offloads reporting workloads from operational databases Offloads reporting workloads from operational databases Centralized reporting for the entire enterprise Centralized reporting for the entire enterprise Standardized reporting tools Standardized reporting tools Process fully documented in Microsoft Solution Accelerator: http://www.microsoft.com/technet/itsolutions/techguide/ms m/smc/mmgp05.mspx Process fully documented in Microsoft Solution Accelerator: http://www.microsoft.com/technet/itsolutions/techguide/ms m/smc/mmgp05.mspx http://www.microsoft.com/technet/itsolutions/techguide/ms m/smc/mmgp05.mspx http://www.microsoft.com/technet/itsolutions/techguide/ms m/smc/mmgp05.mspx

42. Global Agent Management – Agent Reach Microsoft IT Custom application Microsoft IT Custom application Synchronizes MOM Management Servers with Microsoft IT asset management database Synchronizes MOM Management Servers with Microsoft IT asset management database Automates installation and removal of MOM agents Automates installation and removal of MOM agents Static load balancing across management groups and MOM management servers Static load balancing across management groups and MOM management servers Uses new extensibility provided by MOM 2005 SDK Uses new extensibility provided by MOM 2005 SDK

44. Global Agent Management – Agent Health Microsoft IT Custom application Microsoft IT Custom application Monitors agent availability over time across the enterprise Monitors agent availability over time across the enterprise Consolidates agent availability data across all MOM Management Groups in all managed environments Consolidates agent availability data across all MOM Management Groups in all managed environments Generates tracking metrics for global agent availability Generates tracking metrics for global agent availability

47. Global Agent Management – Agent Helper MOM 2005 Resource Kit Utility MOM 2005 Resource Kit Utility Managed Code response to missing heartbeat alert when managed server can still be contacted via ping Managed Code response to missing heartbeat alert when managed server can still be contacted via ping Attempts agent restart/recovery Attempts agent restart/recovery Attempts agent re-configuration or re-install via MSI repair option Attempts agent re-configuration or re-install via MSI repair option Currently being deployed within Microsoft IT Currently being deployed within Microsoft IT

48. Business Benefits from MOM 2005 Upgrade 50% reduction in number of management groups 50% reduction in number of management groups 33% reduction in number of MOM servers 33% reduction in number of MOM servers Improved alert latency Improved alert latency MOM Integration with other Monitoring Systems MOM Integration with other Monitoring Systems  Integration with third-party systems via MCF  Customizable console Overall reduced support costs through automation Overall reduced support costs through automation

49. For More Information Additional content on Microsoft IT deployments and best practices can be found on http://www.microsoft.com Additional content on Microsoft IT deployments and best practices can be found on http://www.microsoft.com http://www.microsoft.com  Microsoft ® TechNet http://www.microsoft.com/technet/itshowcase http://www.microsoft.com/technet/itshowcase  Microsoft ® Services http://www.microsoft.com/itshowcase http://www.microsoft.com/itshowcase  Microsoft ® Solutions for Management http://www.microsoft.com/msm http://www.microsoft.com/msm IT Showcase e-mail showcase@microsoft.com IT Showcase e-mail showcase@microsoft.com showcase@microsoft.com

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