1. Capstone by Brian Robertson MIST 8

2. Instructional Problem Executives come from abroad to work in the US English is a second language Challenge in communicating in writing Writing skills are essential for business

3. Target Audience Mid-to-late career managers Speak and write English Need to write understandable documents

4. Solution Introductory course on basic business writing skills Taught online as e-learning modules

5. Considerations to Address Email etiquette Jargon/cliches Problem areas/stylistic differences between US and Asian cultures Levels of formalities

6. Types of Documents Interoffice memos Job offer letters Introductory letters Good news letters Bad news letters

7. Lesson Approach Scenario-based Role playing Decision trees Selected response/constructed response

8. Design/Development ILM design is in progress Gagne’s nine events of instruction Currently collecting/processing content Tentative ILM design is on following slides

9. Technologies Moodle SCORM Automation of assessment solutions Captivate HTML5/Flash

10. ILM Slide Mock-Ups

11. Introduction Email Etiquette ScenariosQuiz Lesson 1: Email Etiquette Lesson 2: Writing Good News Messages Lesson 3: Writing Bad News Messages Lesson 4: Writing Introductory Memos Lesson 5: Writing Interoffice Memos Home Email Etiquette Scenario Quiz

12. Introduction Email Etiquette ScenariosQuiz Lesson 1: Email Etiquette Email is the most common form of written communication in the workplace. Following are some guidelines for writing workplace emails of varying formalities: Broadcast emails Jokes Tone Sidebar: It is poor form to use texting shorthand, jargon, and emoticons in formal workplace writing. Home Email Etiquette Scenario Quiz

13. Introduction Email Etiquette ScenariosQuiz Scenario 1: You are a mid-level manager who needs to solicit feedback from a subordinate about another worker in the office. Pick a scenario below and follow the decision tree: Send a broadcast email to the entire department Send an email to the worker and cc the other worker in question Send a private email to the worker Home Email Etiquette Scenario Quiz

14. Credits Image on Slide 3 from www.bluesteps.comwww.bluesteps.com Image on Slide 4 from www.interexchange.orgwww.interexchange.org Question Mark Image from www.researchaccess.comwww.researchaccess.com Exclamation Mark from freeshrugz.wordpress.comfreeshrugz.wordpress.com Solution Puzzle from probusinesswriter.comprobusinesswriter.com Writer Icon from probusinesswriter.comprobusinesswriter.com