1. RELIABILITY: AN INTER- DISCIPLINARY PERSPECTIVE Professor Pra Murthy The University of Queensland, Australia and NTNU, Norway

2. Divergent disciplines, specialities, sub-, sub-disc.Convergent goals, problems, tasks. DISCIPLINE ORIENTED GROWTH A B 1 MISSION ORIENTED GROWTH 2 3 5 4 Disciplinary branching effect Interdisciplinary crystallisation effect Knowledge growth as combination of disciplinary branching and interdisciplinary crystallisation

3. PRODUCT RELIABILITY

4. RELIABILITY Reliability of a product (system) conveys the concept of dependability, successful operation or performance and the absence of failures. Unreliability (or lack of reliability) conveys the opposite.

5. PRODUCT RELIABILITY Determined by technical decisions made by the manufacturer during the design and manufacturing stages Affected by usage mode, environment and maintenance actions of the buyer Impact both the manufacturer and the buyer in terms of costs

6. PRODUCT RELIABILITY Buyers need assurance that the product will perform satisfactorily Warranty and Post-sale support provide this assurance Offering warranty costs extra money to manufacturer but also serves as a signal to promote the product

7. MATERIAL PRODUCT RELIABILITY MANUFACTURE DESIGN QUALITY CONTROL WARRANTY COST PROFITS SALES MANUFACTURER’S PERSPECTIVE

8. RELIABILITY THEORY Deals with the interdisciplinary use of probability, statistics and stochastic modelling, combined with engineering insights into the design and the scientific understanding of the failure mechanisms, to study the various aspects of reliability.

9. RELIABILITY THEORY It encompasses issues such as reliability modelling, reliability analysis and optimisation reliability engineering, reliability science, reliability technology and reliability management.

10. LIFE CYCLE PERSPECTIVE

11. FOR MORE DETAILS…. Blischke, W.R. and Murthy, D.N.P. (2002), Reliability, Wiley, New York [Covers the different aspects of reliability in an integrated manner] Blischke, W.R. and Murthy, D.N.P. (eds) (2004), Case Studies in Reliability and Maintenance, Wiley, New York [Collection of 25 cases studies]

12. RELIABILITY SCIENCE

13. S-N CURVES

14. P-S-N CURVES

15. EMPIRICAL DISTRIBUTION FUNCTIONS

16. FAILURE MODELLING Two distributions used extensively -- Weibull and lognornal Effect of stress: Scaling relationships - several different formulations Comparison of model with data -- different plots Weibull model and data do not match all the plots

17. NEW RESEARCH Other Weibull models: Mixture and competing risks -- same story Need to look at more complex distributions Uncertainty in the scaling relationship - to reflect variability in the component Better understanding of the physics of failure

18. RELIABILITY MODELLING

19. HAZARD FUNCTION

21. NEW CHALLENGES Distributed systems [water, sewerage, gas, rail networks] Extend failure concepts from lumped to distributed systems -- failure occurrence given by a two-dimensional intensity function (t,x) Imperfect knowledge of system condition

22. 2-D FAILURES T: Age and X: usage at failure Failure distribution F(t,x) Failures are points on a 2-D plane Analysis with different types of repairs -- minimal, imperfect [affect the hazard function r(t,x) differently] Comparison with the 1-D case

23. STATISTICAL INFERENCE

24. PROBABILITY / STATISTICS DATAMODEL PROBABILITY STATISTICAL INFERENCE

25. WEIBULL MODELS A large number of models have been derived from the two-parameter Weibull distribution [See, Weibull Models, D.N.P. Murthy, M Xie and R. Jiang, Wiley, 2003 (December)] Several new topics in model selection (to model data sets), analysis, estimation and validation

26. CHALLENGING TOPICS Data collection with information uncertainty Design of Experiment Combining data from different sources Model validation with small incomplete data sets Estimation for 2-D models

27. MAINTENANCE

28. Need for an integrated approach as failures are influenced by –Design –Operations –Maintenance A framework to integrate these must take into account the interaction between technology and commercial factors.

29. Equipment State Equipment Degradation Operational MaintenanceProduction Process Strategic Design/Upgrade Expansion/Growth Technology Commercial Operational Strategic Operational

30. AN APPLICATION Draglines used in open cut mining Optimal bucket load based on (i) building a reliability model and (ii) optimising the annual yield For details: See Townson, P., Murthy, D.N.P. and Gurgenci, H. in the Case Studies in Reliability and Maintenance.

31. IMPACT OF TECHNOLOGY Systems are getting more complex Maintenance requires specialist skills and equipment It is not often not economical for businesses to carry out in-house maintenance. Out-sourcing of maintenance is an option

32. MAINTENANCE OUT-SOURCING Maintenance provided either by - Original Equipment Manufacturer (OEM) - A external Third Party Involves a Maintenance Service Contract

33. MAINTENANCE SERVICE CONTRACTS Two different viewpoints - Agent (providing the maintenance service) - Customer (owner of the system and recipient of the maintenance service) Different objectives or goals

34. GAME THEORETIC FORMULATION The agent needs to take into account the optimal actions of the buyer in deciding on the optimal contracts (price, terms etc) STACKELBERG game situation with the agent as the leader and the customer as the follower.

35. WARRANTY SERVICING

36. WARRANTY CONCEPT Contractual agreement (at the time of sale) which requires the manufacturer to fix any problem with the product within the warranty period Establishes -- Buyer responsibility, Limitations, Seller liability Nearly all products are sold with some form of warranty

37. FOR MORE DETAILS... Blischke, W.R. and Murthy, D.N.P. (1994), Warranty Cost Analysis, Marcel Dekker, New York Blischke, W.R. and Murthy, D.N.P. (1996), Product Warranty Handbook, Marcel Dekker, New York Several review papers

38. WARRANTY SERVICING Warranty servicing costs money. This varies from 0.5 - 7% of the sale price depending on the product and the manufacturer Manufacturers need to service warranty in an efficient manner to ensure customer satisfaction and loyalty

39. WARRANTY LOGISTICS Deals with the different logistical issues to service warranty in an effective manner Need to differentiate between strategic and operational issues Service is usually carried out by an agent An area for lot of new research

40. WARRANTY LOGISTICS

41. STRATEGIC PROBLEMS Optimal Number and location of warehouses (multi-echelon) Optimal transportation of components (mode, frequency) Optimal inventory levels Optimal repair capacity at different service centres

42. SERVICING STRATEGIES Optimal repair versus repair strategies –Based on repair limit –Based on age at failure These lead to interesting point process stochastic optimisation problems

43. SERVICE CENTRE Owned by the manufacturer Independent of manufacturer: An agent carries out the warranty servicing under a contract with the manufacturer This raises a whole range of new issues The Principal - Agent (or Agency) Theory deals with such problems