1. Gosbury Hill GP Clinic Kingston Health Overview Panel

2. Overview Gosbury Hill GP Clinic is an appointment based GP led Health Centre open from 8am- 8pm, 7 days a week, 365 days a year, Based in Chessington. It opened in October 2010 It was set up out of the recommendations of the Lord Darzi’s ‘Our NHS Our Future: Next Stage Review’ report (2007) They offer a traditional service of a GP surgery for registered patients with the Practice Gosbury Hill GP-Led Health Centre – Part 1

3. Overview They also offer a appoint based service, as opposed to a full ‘walk-in centre’, providing primary care services for patients registered elsewhere or even patients not registered anywhere Urgent cases will be seen the same day. They do not treat: Fractures, Open Wounds, Bleeding, Acute Emergencies, and DVTs. There are 2 male and 4 female GPs It currently has 1900 registered patients Gosbury Hill GP-Led Health Centre – Part 2

4. Activity Appointment structure: Weekdays - 15-25 appointments daily Sat/Sunday -36-40 appointments daily Service saw 3,953 non-registered patients (Nov. 2013 to Nov. 2014) Service saw 1,862 registered patients (Nov. 2013 to Nov. 2014) They carried out 13,111 consultations for registered and 10,283 for unregistered patients during that time (showing that some patients are using the surgery numerous times a year). The typical types of conditions treated are: Gosbury Hill GP-Led Health Centre

5. Performance Numbers of registered and walk in patients steadily increasing over the four quarters Practice provides a range of additional services (cytology; childhood immunisations; influenza; and smoking cessation) Practice has established arrangements for reporting of adverse incidents and significant events Practice provides a range of appropriate GP and Nurse appointment; availability; and choice Practice survey undertaken on an annual basis Practices undertakes infection control audits Practice has less than 5 patient complaints over the year The practice has been registered with the CQC since 1st April 2013, but not yet received a visit Range of substance misuse KPI’s require further work/joint agency working KPIs (2013/14) - Highlights

6. Performance QOFF achievement for 2012/13 was 96.62% QOFF achievement for 2013/14 was 85.86% Previous year’s performance report (2012/13) has not highlighted any issues of concern The contractor has received two breaches during the life of the contract; relating to the provision of GP services during core contract hours QOFF

7. Performance 86.8%. The proportion of patients who would recommend their GP surgery - in the middle range 96.90%. The proportion of respondents who stated that the last time they wanted to see or speak to a GP or nurse from their GP surgery they were able to get an appointment. Higher values are better 94.8%. GP Patient Survey score for opening hours – among the best 85.1%. The proportion of respondents who gave a positive answer to ‘Generally, how easy is it to get through to someone at your GP surgery on the phone? Higher values are better – in the middle range 91.2%. Percentage of patients rating their experience of making an appointment as good or very good - among the best results 92.4%. The proportion of respondents who described the overall experience of their GP surgery as good or very good. Higher values are better – among the best results NHS Choice rating is 3 stars out of 5 based on 21 ratings My Health London website reports from the survey that the surgery scored 175.3 out of 200 (Kingston avg. is 160.5 and London avg. 158.74) for satisfaction with overall care received – this ranks Gosbury Hill 6 th out all 28 GP Practices in 2013 National Patient Survey Report (2013)

8. Questions? Gosbury Hill GP Clinic