1. Employee Orientation U.S.

2. What is Work.Life.Solutions.? Work.Life.Solutions is a voluntary, confidential, FREE benefit designed to help you and your family address and resolve a variety of personal issues before they impact your well-being, health or productivity. Work.Life.Solutions offers the same benefits of the EAP with added services to help in many other areas of our lives. Work.Life.Solutions. 1-866-CAT-0565 cathealthbenefits.com

3. Why Do We Offer Work.Life.Solutions? n All of us face circumstances that distract from our important roles at home and work. n Rarely do life’s demands come neatly packaged, one at a time. n We recognize the importance of: n Resolving personal issues early and staying healthy Balancing the competing demands of our personal and work lives. n It is a win/win for employees and Caterpillar

4. n Most people do very well most of the time. BUT... Life gets complicated. Everyone, at some point, has to address personal problems and balance the demands at home and work. Often, we don’t know where to turn for assistance. At any time, nearly 7% of Americans suffer from Depression 1 out of 7 employed Americans has a substance abuse problem The divorce rate for first marriages is about 50% Resolving identity theft can consume over 60 hours of time Anyone with a new baby will eventually have a teenager Anyone with a parent may eventually have to find elder care

5. Work.Life.Solutions. offers: Personal face-to-face counseling n Confidential assessment, short-term counseling (up to 6 sessions) with licensed professional counselors n Referrals to specialty providers as needed n Carefully selected counselors available in communities where Caterpillar has facilities n On-site services available in some locations n Confidential and free to you and your immediate family

6. Counseling can help with:  Depression/Anxiety  Marital, family or relationship difficulties  Drug, alcohol and other addictions  Child and adolescent issues  Stress management  Work-related and performance issues  Grief and loss  Managing and coping with change

7. Work.Life.Solutions. offers: Work-Life Services n Confidential consultation, assessment, information and referrals for a wide variety of personal and social issues– both big and small n Web-based information and real-time chat with work-life consultants n Detailed resources and referrals that match your needs- referrals have confirmed availability n Delivered, on average, within 12 business hours – 6 business hours for emergency requests n Many resources for you and your family

8. Work.Life.Solutions. provides consultation, assessment, information and referrals for: n Childcare, back-up care, summer camps n Eldercare, in-home support, assisted living centers n In-home eldercare assessment n Identity theft n Legal consultation n Financial consultation and money management n End- of life issues: living wills, power of attorney forms n School information n Adoption assistance and referrals n Resources and referrals for daily living: home improvement, pet care, and entertainment Just to name a few.

9. Accessing Work.Life.Solutions. 1-866-CAT-0565 1.By phone: 1-866-CAT-0565 2.By web and live-chat. Link on the Work.Life.Solutions tab at: cathealthbenefits.com 3.On-site EAP offices Free, confidential assistance

10. n Thousands of articles and other expert resources n Podcasts, Webinars and Videos n Self assessments on personal and work-related issues n 70+ Locator Tools to help you find local resources n CareSolutions self search tool for location-specific child care and older adult care provider referrals The Work.Life.Solutions. tab on CatHealthBenefits.com connects you to: