1. Multicultural Health Introduction

2. This presentation is the first of 4 in this unit. It introduces multicultural health and reinforces the multicultural nature of our work place.

3. Learning Objective Increased awareness of the size and demographics of the multicultural community in Queensland.

4. Introduction Understanding the impacts of culture on health is important if we are to deliver effective care to our growing multicultural community in Queensland Let’s start by looking at the multicultural community in Queensland

5. The Data Queensland is a culturally and linguistically diverse state 17.9 % of Queenslanders are born overseas with 7.8% speak a language other than English at home. In Queensland Health workforce people from culturally and linguistically diverse backgrounds (CALD) make up 13.1 %.

6. The Data Based on Queensland population on average 1 in every 3 patients was born overseas or has a parent who was 1 in every 10 patients speaks a language other than English at home 1 in every 20 patients does not speak English well or at all Work force = 1 in 10 have a non English speaking background (NESB)

7. What does Queensland Health expect of you Culturally competent staff: This is achieved when you are able to work effectively with people from a cultural background different to your own, and your workplace supports you to do this through its policies and procedures More than just awareness of cultural differences

8. Five Cross Cultural Capabilities Context Knowledge Skills Behaviour Collaboration Knowledge Skills Behaviour Cultural understanding Knowledge Skills Behaviour Communication Knowledge Skills Behaviour Self reflection Knowledge Skills Behaviour

9. Health Service Response Health services need to be Culturally appropriate Responsive Safe Effective team work means we need to know how to work with and across diverse cultures Multiculturalism is no longer a ‘minority’ issue

10. Health service response The need for cultural capability is recognised in the Australian Charter of Healthcare Rights. The most relevant right for health services is “the care provided shows respect to me and my culture, beliefs, values and personal characteristics.

11. Extra resources Multicultural Queensland - Making a world of difference ( http://www.multicultural.qld.gov.au/media/maq_making_ world_difference_policy.pdf ) Language policy - http://www.health.qld.gov.au/multicultural/policies/langua ge.pdf code of code policy - http://www.health.qld.gov.au/about_qhealth/cc2006web. pdf http://www.health.qld.gov.au/about_qhealth/cc2006web. pdf newly released Australia Health Care Charter: http://www.health.gov.au/internet/safety/publishing.nsf/C ontent/com-pubs_ACHR-pdf-01-con/$File/17388-roles.pdf http://www.health.gov.au/internet/safety/publishing.nsf/C ontent/com-pubs_ACHR-pdf-01-con/$File/17388-roles.pdf

12. Activity 1- Instructions: Make a list of all first name and the cultural backgrounds of the people you have had contact with in the last 2 weeks 1.From your clients/community including family /agencies or 2.Queensland Health staff that you work with or normally work with. Workplace Diversity Activity

14. Conclusion This presentation has set the scene for the multicultural environment health professionals work in. The next presentation defines culture and multiculturalism