1. Building a Resilient Organisation

2. Who We Are Privately owned business Over 24 years experience National footprint Four companies offering - Workplace based rehabilitation - Employment services - Injury prevention services - Advisory services

3. Companies The WorkFocus Group comprises of WorkFocus Australia, Kairros, LabourNet and atWork Australia. WorkFocus Australia  Established 1989  180 staff  National coverage  Assisted over 150,000 people dealing with disability and injury Kairros  Established 1994  19 staff  20,000 workers assisted LabourNet  Established 1997  Over 2,000 labour market reports prepared for clients atWork Australia  Established 2004  108 staff with NSW, SA and WA presence  Delivered on behalf of Australian Government  Assisted over 30,000 disadvantaged job seekers into employment

5. Our Values Our values drive behaviour at the WorkFocus Group and are central to our reputation. These are:  We value access and inclusion in employment  We value the business of our customers  We value and respect our people and their contribution  We value fairness in the workplace and decision making  We value professionalism  We value the qualities of leadership  We act with integrity Our values are communicated both internally and externally, and serve to guide our company culture and service delivery for our customers.

6. The WorkFocus Group helps employers, insurers, employees & job seekers through 3 key services: Help To Stay At Work  Improve workplace health  Manage injury rehabilitation  Return employees to work after injury or illness  Assist employers in removing disability specific workplace barriers Help With Advice  Expert advice & consultancy for: - Employers & employees - Job seekers - Agents & Insurers  Help to develop safer work environments  Help to attract, retain & maintain a productive workforce  Help to resolve and refer DES customers with complaints  Advise on issues of disability abuse Help To Get Work  Develop job readiness  Source jobs  Build employer confidence  Reduce barriers What we do

7. The Board – Who We Are Role of the Board  Our people with a rewarding & engaging work environment  Our customers with high quality products and services to drive results that exceed their expectations  Our community with a valuable service  Formed in 2002 to separate strategic from operational  Mix of Executive and Non Executive Directors  Ensures effective corporate governance and to oversee management of the business Our Board exists to create and build the value of the WorkFocus Group

8. The Board – Who We Are Focus on 3 Key Areas  Strategy & Planning – set direction and effectively plan for future growth of the business.  Corporate Governance – develop prudent policies to guide operations of the business.  Management Support & Monitoring – provide ideas and assistance to management and monitor performance against strategic plan. Recruitment and appraisal of CEO

9. The Board – Who We Are Growth  Stakeholder engagement  Strategic and business planning  Aligned with strategy and mission  Via high performance  Dedicated resourcing

10. The Board – Who We Are People  Matched to service delivery – attitude, skills  Alignment to values mission  Focus on high performance and contract compliance  Active engagement and staff  Incentive schemes linked to contract performance  Succession plans for all key staff roles

11. The Board – Who We Are Partnership with Commonwealth  Communications protocol framework  Contract management intimately involved in our service delivery  Focus on contract compliance  Regular feedback of progress of contracts  Seen as part of a continuous improvement process  Review performance data from the department  Share good news stories

12. Questions