1. © Copyright 2013 TONE SOFTWARE CORPORATION Presented by: Powered with: ReliaTel Capability Quick Reference 2013

2. © Copyright 2013 TONE SOFTWARE CORPORATION Integration with Business Processes Trouble Ticketing Help Desk 3rd Party Systems

3. © Copyright 2013 TONE SOFTWARE CORPORATION

4. Session Border Controllers UC Applications SIP HandsetsSoftPhones IP PBX Routers/ Switches Softswitch 4 ReliaTel Fault Management – Device Metrics Monitored Hardware Status/Avail. SIP Trunk Status/Avail. Device Status/Avail. SIP Trunk VoIP QoS Degradations PBX HW/SW Status/Avail. Line Card Status/Avail. Devices Avail. System Resources License/Traffic Usage Hardware Status/ Avail. System Resources Links Status Avail./ Perf. Trunk / Channel Avail. and Capacity Hardware Status/ Avail. SW/OS Performance System Resources Application Events DB Events Hardware Status/ Avail. Link Status Avail./ Perf. Traffic Usage System Resources Hardware Status/ Avail. Registration Status Configuration Hardware Status/ Avail. Registration Status Configuration

5. © Copyright 2013 TONE SOFTWARE CORPORATION 5 ReliaTel for Microsoft Lync – Metrics Monitored and Managed Standard Edition Front EndBack EndA/V Conferencing Edge Server Mediation Server Archiving Server DirectorMonitoring Server Exchange Hardware Faults Network Interface Faults Bandwidth Usage Application Service Usage Operating System Usage VoIP QoS Thresholds Server Performance Network Interface Performance Bandwidth Usage Application Services Performance Operating System Performance P2P Voice Call Session Summary P2P Media Type P2P Response Codes P2P Raw CDRs Conference Call Session Summary Conference Response Codes Conference Call Raw CDRs Audio QoE Raw Records Video QoE Raw Records Aggregated Summaries QoS Metric Histograms Packet Loss Jitter Latency Conversational MOS Listening MOS Burst and Gap Degradation Factors