1. Making Complaints in Other Businesses!!

2. KEY EXPRESSION S! What would you like me to do? I would like you to___________________ What would you like me to do? I would like you to___________________ I would like to speak to the manager. What can I help you with? What seems to be the problem? What can I help you with? What seems to be the problem? I’ll get it right away! I’ll get it fixed immediately. I’ll get it right away! I’ll get it fixed immediately. LAST WEEK !

3. Customer: Excuse me, I have a small/serious problem. Server: Oh, what can I help you with? C: Well, _____________________ C: I would like ____________________ C: Thank you. C: Now, I would like to speak to the manager. Customer: Excuse me, I have a small/serious problem. Server: Oh, what can I help you with? C: Well, _____________________ C: I would like ____________________ C: Thank you. C: Now, I would like to speak to the manager. S: Oh my!! I’m so sorry about that! What would you like me to do? S: Well, ma’am, what do you want me to do about it? S: That’s no problem I’ll get it right away! S: We don’t give refunds! I don’t have time for that! That is what you ordered! S: We don’t give refunds! I don’t have time for that! That is what you ordered!

4. I’m afraid I can’t ____________________ but I can _______________. KEY EXPRESSION S! What would you like me to do? I would like you to___________________ What would you like me to do? I would like you to___________________ I would like to speak to the manager. I would like to speak to the owner. I would like to speak to the manager. I would like to speak to the owner. What can I help you with? What seems to be the problem? What can I help you with? What seems to be the problem? I’ll get it right away! I’ll get it fixed immediately. I’ll get it right away! I’ll get it fixed immediately. TODAY ! give you a refund get you another coffee.

5. Look at the pictures. What do you think the people are complaining about? Lotte Hotel What seems to be the problem? Coffee Shop Coffee spilled on my laptop. Coffee Shop Coffee spilled on my laptop. Alterations Shop Pants are too short! Alterations Shop Pants are too short! Dry Cleaners Suit is still dirty! Dry Cleaners Suit is still dirty! Room is still dirty! Clothing Store Clothes do not fit! Clothing Store Clothes do not fit! PicturePlace?Problem? 1 2 3 4 5

6. Place 1Coffee Shop 2 3 4 5 Place 1Coffee Shop 2Restaurant 3Clothing Store 4Alterations Shop 5Dry Cleaning PlaceProblem? 1Coffee ShopSpilled coffee on me! 2Restaurant 3Clothing Store 4Alterations Shop 5Dry Cleaning PlaceProblem? 1Coffee ShopSpilled coffee on my laptop! 2HotelRoom is dirty 3Dry CleanersSuit is not clean! 4Alterations Shop Pants are too short! 5Clothing StoresClothes do not fit! PlaceProblem?Solution? 1Coffee ShopSpilled coffee on my laptop! 2HotelRoom is dirty 3Dry CleanersSuit is not clean! 4Alterations Shop Pants are too short! 5Clothing StoresClothes do not fit!

7. With you team! Create your own dialogue! Where are you? What is the problem? What is the solution? Where are you? What is the problem? What is the solution? Use at least 3 of our KEY EXPRESSIONS! What would you like me to do? I would like you to___________________ What would you like me to do? I would like you to___________________ I would like to speak to the manager. / owner. What can I help you with? I’ll get it fixed immediately. What seems to be the problem? I’ll get it right away! ALL TEAM MEMBERS NEED TO WRITE THE DIALOGUE YOU CREATE!!!! Customer: Excuse me, blah blah Worker: Blah blah Customer: Blah blah Worker: Blah blah EVERYONE WRITES!!! I’m afraid I can’t ____________________ but I can _______________. give you a refund get you another coffee.

8. Use at least 3 of our KEY EXPRESSIONS! ALL TEAM MEMBERS NEED TO WRITE THE DIALOGUE YOU CREATE!!!! Customer: Excuse me, blah blah Worker: Blah blah Customer: Excuse me, _____?____?_________ Worker: Oh, what can I help you with/ What seems to be the problem? C: Well, ___?___?____________ W: ___?_?____. What would you like me to do? C: I would like ___?____?_____________ W: That’s no problem. / I’m afraid I can’t ____?__?_____ but I can ____?____?_________ C: Thank you. / I would like to speak to the manager/owner. Customer: Excuse me, _____?____?_________ Worker: Oh, what can I help you with/ What seems to be the problem? C: Well, ___?___?____________ W: ___?_?____. What would you like me to do? C: I would like ___?____?_____________ W: That’s no problem. / I’m afraid I can’t ____?__?_____ but I can ____?____?_________ C: Thank you. / I would like to speak to the manager/owner.

9. Talk to your classmates!! Write down: NAMES:Where?Problem:Solution:Asked for manager? Su-jin and Min-ah Clothing StoreToo smallChange clothes Yes Bo-ra and Min- gyeong Coffee shopSpilled coffeerefundNo Su-min and Ah-yeong

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