1. Enhancing Partnerships in the Pacific Mr Tim Abberton Airport Services Safety Manager Airservices Australia 5 th April 2005 Mr Tim Abberton Airport Services Safety Manager Airservices Australia 5 th April 2005 Template Last Updated: 24 February 2005

2. Introducing Airservices Australia Safety is our number one priority Air traffic corporation with a strong safety culture Australian Federal Government is our shareholder Provide airspace and airside services on a commercial basis National service provider for Australia 3,000 staff, AUD$600m p.a. Control 11% of the world area 3.8 million aircraft movements p.a. Growing our business in the Pacific and elsewhere Government mandate September 2003

3. Two broad categories - airspace and airside Tower air traffic control Airspace management Crash Fire rescue Infrastructure support Services we provide Safety is our number one priority

4. Airservices Australia’s Air Traffic Control Towers Parafield Adelaide Launceston Hobart Melbourne Avalon Essendon Moorabbin Sydney Bankstown Camden Alice Springs Canberra Coolangatta Brisbane Rockhampton Mackay Cairns Albury Hamilton Island Maroochydore Archerfield Coffs Harbour Tamworth Jandakot Perth

5. Comparison of Australia to the USA

6. Australian Airspace Honiara High level Airspace ( under Contract) Our full international footprint South Africa, Fiji, Solomon Islands, Nauru, Kiribati, Samoa, NZ Australia PNG Indonesia Singapore Vietnam India Middle East China USA Thailand Sri Lanka Philippines Sweden Mauritius Nepal Taiwan United Kingdom Canada Market Activity

7. Equator Australian Airspace Honiara High level Airspace ( under Contract) Airservices Australia in the Pacific Approx 5000NM Hawaii (3 Control Towers) Guam & Saipan (2 Control Towers) Nauru High Level Airspace ( under Contract)

8. Platform of our strategic direction To be the preferred global partner for air traffic and related aviation services Partnership focus in four areas Air Navigation Service Providers Customers (airlines, air transport operators, other contract customers) Airport owners and operators Other leading suppliers in the aviation market CANSO recognised effectiveness of strategy (2003) Strategic Partnering Charter - centrepiece for strong partnerships Partnership is our way of business

9. Shared understanding of the future Strong level of trust between partners Commitment to work together to improve operations Good understanding of each others business Regular communication Regular measurement of performance Characteristics of a strong partnership

10. Company incorporated in the United States Wholly owned by Airservices Australia Workforce of US citizens Board with a mix of Australian and US experience Established to manage the Federal Contract Towers Operations in the Western Pacific Represents our most recent step in establishing partnerships in the region Airservices Pacific Inc. – Where does it fit?

11. Airservices Pacific – enhancing partnerships in the region Early days – coming up to 90 days of operations Transition focus – first 60 days Operations Review – next 30 days Partnership focus – within first 6 months Objective – a strong collaborative business model Staff and management – just culture Customers + stakeholders –Federal Aviation Administration – regional + HQ focus –Airport Operators –‘Flying’ customers Strategic Partnering Charters

12. Why choose Strategic Partnering Charters? Gives you structure to work with customers + stakeholders Sets a course of action (including prioritising issues) Helps you develop a shared vision for the future Moves away from adversarial relationships Allows you to measure progress easily/regularly Helps you integrate customer issues into your business planning Strategic Partnering Charters are operating in Australia and are emerging in the Pacific Australian examples – Qantas, Emirates, Sydney Airport, Brisbane Airport

13. Questions Mr Tim Abberton Airport Services Safety Manager Airservices Australia 5 th April 2005 Mr Tim Abberton Airport Services Safety Manager Airservices Australia 5 th April 2005 Template Last Updated: 24 February 2005